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User guide
Finding and protecting a lost device
What to do if your device is lost or stolen
If you have a remote device management app, such as Android™ Device Manager, set up on your device, visit the remote
device management website and sign in. Depending on the remote device management app installed on your device, you
might be able to:
• Lock your device
• Make your device ring
• Add a phone number or message to the home screen of your device
• View the approximate location of your device on a map
• Delete all of the data on your device
If your device is not connected to the wireless network or if data services are turned off, you should still try to lock your
device and delete your device data. The next time your device connects to a wireless network, or data services are turned
on, your device is designed to lock and delete all the data.
If you don't have a remote device management app set up on your device, contact your service provider or your administrator
and report that your device is lost or stolen. Your service provider can lock your device remotely and delete your data. If you
use your device for work, your administrator might also be able to lock your device and delete your data.
If you suspect your device was stolen and you locate your device using a remote device management website, contact the
local law enforcement agency to retrieve your device. Don't try to retrieve your device on your own.
Set a device administrator
By default, the Android™ Device Manager is set up as the device administrator for your device. If you download a third-party
remote device management app to help you find your device or protect your device data, you must set the app as a device
administrator.
1. Swipe down from the top of the screen.
2. Tap
> Security & Location > Device administrators.
3. Enable an app's checkbox.
About Android™ Device Manager
Android™ Device Manager includes features designed to help you find your device and help protect the data on your device
if your device is lost or stolen.
On the Android Device Manager website, you can view the approximate location of your device on a map, make it ring, set
a password to lock your device and display a message on the lock screen, or delete all of the data from your device. If your
device is turned off, doesn't have a valid SIM card in it, or isn't connected to the wireless network, the Android™ Device
Manager will complete the request the next time your device is turned on and connected to the wireless network.
Security
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