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User guide
Troubleshooting: Device temperature
Some of the following use cases may raise the device temperature:
• Continues wireless data transfer, such as application upgrade though Wi-Fi, tethering and mobile hotspot mode;
• Prolonged calls, game playing, and internet surfing or running other complex applications.
This device temperature raise is a normal behaviour of the CPU handling excessive data. Ending above actions will make
your phone return to normal temperature.
Battery and power
Check your battery power level and usage info
You can see which apps and features are using the most battery power and how much battery power you have left.
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2. Tap
> Battery.
Charge your device
CAUTION: Use the charging accessory that came with your device, or a charger specifically approved by BlackBerry for use
with your device. Other chargers might not provide adequate power and might damage your device.
1. Insert the cable into the port on your device.
2. Plug the charger into a power outlet.
Keeping your battery charged
Your device uses a lithium-ion battery. To maximise your use of this type of battery, when possible, do the following:
• Avoid using your device while it's charging to help it charge faster.
• Do not leave your device plugged into a charger after it has reached a full charge.
• Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
• Avoid leaving your device turned off for an extended periods when the battery power level is low. If you plan to store your
device for an extended period, partially charge the battery and put the device in a cool, dry place.
Settings
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