Manual Blackberry 8330 Curve (page 249 of 267) (English)

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• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode is turned off on your device.

• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted

media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media

card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field

to None or Security Password.

My device does not recognize my media card

Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card.

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device

password and you reset your device, unlock your device.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup

wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have

not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the

email setup screen to send a service book to your device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

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Blackberry 8330 Curve Manual

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