Manual Blackberry 8130 Pearl (page 233 of 242) (English)

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• Verify that your wireless service plan includes this service.

Media troubleshooting

I cannot fast-forward or rewind songs

Fast-forward and rewind are not supported.

I cannot play videos

You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263.

I cannot open media files on my media card

Try performing the following actions:

• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your

device from the computer or turn off mass storage mode.

• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager

tool of the BlackBerry Desktop Manager.

• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode is turned off on your device.

• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted

media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card

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Blackberry 8130 Pearl Manual

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