Manual Black-Berry 7130 (page 228 of 242) (English)

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Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your system administrator.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

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Others manual(s) of Black-Berry 7130

Black-Berry 7130 User Manual - German - 252 pages

Black-Berry 7130 User Manual - Dutch - 180 pages

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Black-Berry 7130 Manual

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