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Troubleshooting
256 BlackBerry Wireless Handheld
If you integrated your handheld with an enterprise email account and you put your handheld in
storage mode, you should generate a new encryption key when you activate your handheld
again.
Handheld error messages
The following error messages might appear when you use your handheld
applications and features.
Error Description
Data connection refused If this error message appears in the handheld status section of
the screen, the wireless network refused a data connection to
your handheld. Usually, the handheld does not regain data
coverage by itself. Turn off your handheld radio, wait for 90
seconds, and then turn on the radio again. If you continue to
receive this error, turn off the radio until you move to an area
with wireless coverage from your home network, or from one of
its roaming partners, and then turn on the radio and wait until
the handheld connects to the network. If you still encounter
problems, contact your service provider or network operator for
more information.
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