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19
YOUR QUESTION IT’S POSSIBLE THAT HOW TO TROUBLESHOOT
I can’t use my Tria Laser
Precision, and the top and
bottom indicator lights
are lit.
Your Tria Laser Precision
is locked.
The Tria Laser Precision
will lock when it’s not in
use. Unlock your Tria Laser
Precision with the skin sensor
(see pages 12-13).
The indicator lights are
flashing quickly.
Your Tria Laser Precision
is not working properly.
Please contact Customer
Service for assistance.
Dirt or debris is stuck to
the treatment window.
Your Tria Laser Precision
needs to be cleaned.
See cleaning instructions on
page 16. If you can’t get the
area clean, contact Customer
Service for assistance.
I tried to unlock the Tria
Laser Precision, but it’s
still locked.
It may not be safe for
you to use the Tria Laser
Precision.
Match your skin tone to the
Skin Tone Chart on the inside
cover of this booklet, and
contact Customer Service with
any questions.
You didn’t use the skin
sensor correctly.
Try again, holding the skin
sensor flat against your skin
(see pages 12-13).
YOUR QUESTION IT’S POSSIBLE THAT HOW TO TROUBLESHOOT
When I put my Tria Laser
Precision against my skin,
nothing happens.
Your Tria Laser Precision
is locked.
The Tria Laser Precision
will lock when it’s not in
use. Unlock your Tria Laser
Precision with the skin sensor
(see pages 12-13).
Your Tria Laser Precision
is plugged into the
battery charger.
Your Tria Laser Precision will
not work when it is plugged
into the battery charger. Unplug
your Tria Laser Precision.
The treatment window
isn’t completely in contact
with your skin.
Confirm that the treatment
window is completely flat
against your skin.
The area you’re trying to
treat is too small, curved,
or bony to treat.
Try again, pulling the skin
flat. If you can’t get the entire
treatment window to touch
the treatment area, then the
Tria Laser Precision won’t
work on that area.
22


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