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- The button light is on, but the water
doesn’t flow out from the jets
- The HydroJet system shuts off
automatically after 1 hour
The HydroJet™ system is
not working
- The thermofuse cut off the power due to a high temperature being
reached by the motor. Power off the spa heater for about 3 hours, wait
for the temperature to drop, and restart the HydroJet function. If the
problem remains, please visit the support section on our website,
www.bestwaycorp.com.
- Restart the HydroJet function again to enjoy your spa
Problems
Pump does not operate
Pump does not
heat properly with lid
Massage System
does not work
Pump adapters are not
level with the spa
adapters
Spa pool air leakage
Water is not clean
Probable Causes
- Spa is torn or punctured
- Air valve is loose
Solutions
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Power failure
- Power circuits is broken
- Air pump is overheating
- The massage stops automatically
after 30 minutes
- Air pump is broken
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- One characteristic of material is that it
changes shape,which is normal
- Insufficient filtering time
- Dirty filter cartridge
- Improper water maintenance
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Massage System Button
- Press the Massage System Button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Increase filtration time
- Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer’s instructions
- Use provided repair patch
- Using soapy water, cover the air valve to check if air is leaking. If
so, fasten the air valve by turning the valve clockwise.
- Set spa to a higher temperature; refer to pump operation section
- Clean/replace the filter cartridge; refer to section filter cartridge
cleaning and replacement section
- Attach the cover
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Temperature set too low
- Dirty filter cartridge
- Spa is not covered with lid
- Heating element failed
TROUBLESHOOTING
18


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