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Failure Cause Troubleshooting
Upper thread breaks Incorrect needle/thread
combination.
> Match the needle with the thread size.
The upper thread tension is too
tight.
> Reduce the upper thread tension.
> Check the lower thread tension using the adjustment
tool (optional accessory).
Incorrectly threaded.
> Check the upper thread.
Poor or old thread.
> Use quality thread.
The stitch hole or the hook tip is
damaged.
> Contact your BERNINA dealer.
Lower thread breaks Lower thread tension is too tight.
> Increase the upper thread tension or adjust the lower
thread tension using the adjustment tool (optional
accessory).
Stitch hole in the stitch plate is
damaged.
> Contact your BERNINA dealer.
Needle blunt or bent.
> Use a new needle.
Lower thread breaks.
> Check lower thread.
Needle breakage The needle isn't fixed correctly.
> Tighten the needle fixing screw firmly.
Poor thread with knots.
> Use quality thread.
Display doesn't react Incorrect calibrating data.
> Re-calibrate the display.
ECO function activated.
> Deactivate the ECO function.
Calibrating display cannot be
opened
Display doesn't react.
> Switch the machine off.
> Hold the finger on the display and keep pressed.
> Switch the machine on.
Machine doesn't run Power switch is on position «0».
> Switch the power switch to «I».
> Contact your BERNINA dealer.
Sewing light and free arm
light doesn't work
Deactivated in the Setup
Program.
> Activate it in the Setup Program.
Sewing light defect.
> Contact your BERNINA dealer.
Upper thread indicator doesn't
react
Deactivated in the Setup
Program.
> Activate it in the Setup Program.
Lower thread indicator
doesn't react
Deactivated in the Setup
Program.
> Activate it in the Setup Program.
036 0625.2.04_2015-06_Manual_Q20-Q24_EN_GZD
87


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