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Maintenance
6006382_a – 17.05.2022
6.3 Fault rectification
Possible faults are described below:
Description of the fault.
yPossible cause.
Remedy.
The device does not work.
yNo power supply.
Check that the device is connected to the power
supply.
Switch the electricity supply on.
yThe breaker may have been tripped or is defective.
Check to see if the breaker has tripped.
If you use electric circuit breakers, turn the circuit
breaker on again.
For other types of fuse, consult a qualified electrician.
yThe device is not switched on.
Check all power levels.
D“4.4 General operation of the device” (page 26).
yThe device is connected to a window contact switch and
the window is closed.
Open the window.
Control panel does not react after being touched several times.
yThe hob is locked.
Unlock the hob.
D“4.4 General operation of the device” (page 26).
yThe control panel is soiled.
Clean the control panel.
D“5. Cleaning” (page 34).
yThe device software requires a restart.
Interrupt the power supply for approx. 10 seconds.
A cooking zone or the entire hob switches off.
yThe circuit breaker has tripped.
Make sure that all cooking zones are switched off.
Ensure that empty cookware is not used.
Ensure that the device can cool down sufficiently
(e.g. inspect air outlet in the lower cabinet).
Breaks, fissures or cracks in the glass of the hob.
yFalling of hard or sharp objects.
Turn off the device.
Secure the device to prevent further use (e.g. by
disconnecting the power supply).
Please consult your dealer or customer services.
Odours occur during operation.
yThe filter filling is used up.
Change the filter filling.
D“Replacing filter filling (with recirculated air mode)”
(page 36).
Poor device performance.
yThe intake grate or the separator insert is clogged.
Clean the device parts.
D“5.2 Cleaning procedures (page 34).
yThe recirculated air filter is clogged.
Replace the filter filling of the recirculated air filter.
D“Replacing filter filling (with recirculated air mode)”
(page 36).
yThe exhaust pipe was not properly connected or installed.
Please consult your dealer or customer services.
The smoke can settle on furniture, the fronts of kitchen units and
the ceiling.
ySmoke development by heating cooking oils and cooking
fats to too high a temperature.
Note the smoke point of the cooking oil or fat you
are using. You can obtain this information from the
respective manufacturer.
Moisture in the fan housing.
yDripping or splashing water has penetrated the device.
yLiquid (e.g. from vases, bottles on the device) has
penetrated fan housing.
Immediately shut off the power supply, by removing
the fuse.
Make sure that the power supply cannot be
unintentionally reconnected. For example by tasking
a person with ensuring that the fuse/breaker is not
restored/switched on.
Ensure that no more liquid can penetrate the fan
housing.
Allow the fan housing to cool down.
Have the fan housing inspected and repaired by
qualified, specialist personnel prior to using the device
again.
Noises during cooking (e.g. humming, clicking or whistling).
yThis is not a fault! Even if the device is working perfectly
and the cookware is suitable for induction hobs, noises
may arise during cooking.
D“4.2 Cooking with induction (page 24).
38


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