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Maintenance
6006211_a – 18.05.2022
EN
6.3 Fault rectification
Possible faults are described below:
Description of the fault.
yPossible cause.
Remedy.
The device does not work.
yNo power supply.
Check that the device is connected to the power
supply.
Switch the electricity supply on.
yThe breaker may have been tripped or is defective.
Check to see if the breaker has tripped.
If you use electric circuit breakers, turn the circuit
breaker on again.
For other types of fuse, consult a qualified electrician.
yThe device is not switched on.
Check all power levels.
D“4.4 Operation of the hob (page 27).
yThe device is connected to a window contact switch and
the window is closed.
Open the window.
Control panel does not react after being touched several times.
yThe hob is locked.
Unlock the hob.
D“4.4 Operation of the hob (page 27).
yThe control panel is soiled.
Clean the control panel.
D“5. Cleaning” (page 35).
yThe device software requires a restart.
Interrupt the power supply for approx. 10 seconds.
A cooking zone or the entire hob switches off.
yThe circuit breaker has tripped.
Make sure that all cooking zones are switched off.
Ensure that empty cookware is not used.
Ensure that the device can cool down sufficiently
(e.g. inspect air outlet in the lower cabinet).
Breaks, fissures or cracks in the glass of the hob.
yFalling of hard or sharp objects.
Turn off the device.
Secure the device to prevent further use (e.g. by
disconnecting the power supply).
Please consult your dealer or customer services.
The control panels do not respond, the displays on all control
panels show “L.
yThe locking function is switched on.
Switch the locking off.
D“4.4.5 Locking function” (page 29).
The display on the control panel shows “E”.
yAn error message prevents use of the device.
Disconnect the device from the power supply for at
least 10 minutes.
Reconnect the device to the power supply.
Switch the device on.
The display on the control panel shows “Er03”.
yAn object or a liquid is covering the buttons of the
control panel. This may continuously actuate a button.
Clean the control panel.
The display on the control panel shows “E2”.
yThe hob has overheated.
Turn off the device.
Allow the device to cool down.
Switch on the device again.
The display on the control panel shows “E8”.
yThe air inlet of the fan is clogged.
Turn off the device.
Remove the disruptive objects from the air inlet of the
fan.
Switch on the device again.
The display on the control panel shows “U400”.
yA communication error has occurred.
De-energise the device.
Switch on the device again.
The display on the control panel shows “Er47”.
yA communication error has occurred.
De-energise the device.
Switch on the device again.
39


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