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Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, ashes or ickers.
Read the instructions in "Preset display modes" on 24, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor
running at its native resolution. To have the optimal display performance of each type of
input sources, you can use the Image Ratio function to set a proper aspect ratio for the
input sources. See "Image Ratio" on 13 for details.
The image is displaced in one direction.
Read the instructions in "Preset display modes" on 24, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
No sound can be heard from the built-in speakers (for models with speakers only):
Check whether Line In is properly connected.
Increase the volume (volume may be muted or too low).
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or visit the
local website from www.BenQ.com for more support and local customer service.
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