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Troubleshooting
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• The Assistant software completed, but my web browser
doesn’t work.
• I am unable to connect to the Internet. The ADSL icon on
my Router is blinking, and the “internet” icon is solid.
1. If the ADSLicon is blinking, and the “internet” icon is solid,
but you are unable to access the Internet, there may be third-
party firewall software installed on the computer attempting to
access the Internet. Examples of third-party firewall software are
ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall,
and Norton Personal Firewall.
2. If you do have firewall software installed on your computer, please
make sure that you properly configure it. You can determine if
the firewall software is preventing Internet access by temporarily
turning it off. If, while the firewall is disabled, Internet access
works properly, you will need to change the firewall settings to
function properly when it is turned on.
3. Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support.
98


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