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Troubleshooting
section
2. Unplug power to the Router for 10 seconds, and then plug the
power back into the Router. Ensure that the Router’s “router”
Display is on. If not, check to make sure that the AC adapter is
connected to the Router and plugged into a wall outlet.
3. Ensure that you have a cable connected between the network
(Ethernet) port on the back of the computer and one of the “to
Wired Computers” ports on the back of the Router.
Note: The computer should NOT be connected to the port labeled
“to ADSLon the back of the Router.
4. Try shutting down and restarting your computer, then rerunning
the Assistant software.
If the Assistant software is still unable to find the Router, reference
the section titled “Manually Configuring Network Settings” for
installation steps.
Assistant software cannot connect my Router to the Internet.
If the Assistant software is not able to connect the Router to the
Internet, please check the following items:
1. Use the troubleshooting suggestions within the
Assistant software.
2. If your ISP requires a user name and password, make sure
that you have typed in your user name and password correctly.
Some user names require that the ISPs domain may be at the
end of the name. Example: “myname@myisp.com”. The
“@myisp.com” part of the user name may need to be typed as well
as your user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 87 of this
User Manual for an alternative setup method).
95


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