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Belgacom Maestro 2010 Manual

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10. General information
10.1. Warranty
The terminal described was specially selected for you by Belgacom. Unless otherwise stipulated by contract,
the terminal carries a one-year guarantee covering the cost of spare parts and labour due to a material or
manufacturing defect. The guarantee will take effect as from the date on which the device is collected or
delivered. Travel by Belgacom employees is not covered by the guarantee unless a technical assistance
contract has been signed.
If you should have any difficulties with your terminal, you should either telephone the relevant technical
department indicated below or you should go to one of our Téléboutiques, bringing with you this
certificate and the complete device in its original packaging or a packaging ensuring a similar degree of
protection. The addresses of our Téléboutiques are in the information pages of the telephone Directory.
In the event of defective material or a manufacturing defect, your device will be repaired or replaced free of
charge on presentation of this guarantee certificate duly completed at the time of purchase. Belgacom
alone will determine what repairs and/or replacements will be necessary. The guarantee period applicable
to a device which has been repaired or replaced will end on expiry of the guarantee period applicable to
the device purchased but may not be less than three months.
The guarantee does not cover:
- damage of any kind, the origin of which is not prior to the sale;
- any damage, malfunction or defect due to a fault of the customer or the cause of which is external to the
device: lightning, voltage surge, humidity, accidental deterioration, improper use or poor maintenance,
failure to follow the instructions or any case of force majeure;
- repair or replacement of the movable elements (cords, wires, plugs, antennas etc.), replacement of
accessory elements, the regular renewal of which is necessary (batteries, paper, ink etc.) or the supply of
cleaning products.
The guarantee will not apply:
- if the customer personally modifies or repairs the device or does so with the assistance of any person who
is not authorized by Belgacom; or
- if the customer removes or falsifies the manufacturing numbers and/or the markings on the terminal.
Belgacom will not be liable for any indirect or non-material loss suffered by the customer due to a
malfunction of the terminal such as in particular a production loss, loss of earnings or loss of a contract.
The general terms and conditions applicable to our terminals may be obtained on application to any of the
Belgacom departments accessible to the public.
Belgacom S.A. of public law
Bd. King Albert II 27 - B 1030 Brussels - VAT BE 202.239.951- Brussels TR 587.163.
Guarantee certificate please keep in a safe place
Device: Stamp:
Serial number:
Date of purchase, replacement or repair(*)
Name and address of the buyer:
Telephone number of the relevant technical department:
(*) Please delete as appropriate
… 19 …


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