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ACD : Agent-toestel /Supervisor-toestel
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9
9.7
Agent-toestel - Tot een andere groep toetreden / een groep verlaten
9.8
De agent-sessie sluiten (logout) - Agent-toestel
op de toets van de toe te treden groep
(1 tot 8) drukken (leek vakje) en/of op
de toets van de te verlaten groep
drukken (vol vakje)
Groepen
Logout
9.9
Supervisor-toestel
Een supervisor kan de voicemailberichten van de call center groepen (maximaal 8 groepen) beluisteren door middel van de
functietoetsen op een Forum™ IPhone/Phone 730 of Forum™ IPhone/Phone 740 / IPhone 750 toestel.
9.10
Superviseren van de voicemail van de groepen - Supervisor-toestel
Berichten beluisteren :
Zodra een bericht in de voicemail van een groep wordt opgeslagen, begint het lampje bij de supervisietoets te knipperen.
Supervisietoetsen voor de voicemails van de verschillende groepen en locatie van de toetsen :
Ook kan een supervisor vanaf hetzelfde toestel de functie van agent vervullen.
De instructies van de vocale gids
volgen
de supervisietoets
indrukken
Zodra een voicemail door een supervisor is beluisterd, kan hij niet langer door de
overige supervisors worden beluisterd.
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