Manual BEKO WTV10713XWPT1 (page 24 of 56) (English, German)

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24 / EN Washing Machine / User Manual

Loading door cannot be opened.

• Loading door lock is activated because of the water level in

the product. >>>Drain the water by running the Pump or

Spin programme.

• Product is heating up the water or it is at the spinning cycle.

>>> Wait until the programme completes.

• Loading door may be stuck because of the pressure it is

subjected to. >>>Grab the handle and push and pull the

loading door to release and open it.

• If there is no power, loading door of the product will not

open. >>>To open the loading door, open the pump filter

cap and pull down the emergency handle positioned at the

rear side of the said cap. See "Loading door lock"

Washing takes longer than specified in the user

manual.(*)

• Water pressure is low. >>>Product waits until taking in

adequate amount of water to prevent poor washing quality

due to the decreased amount of water. Therefore, the

washing time extends.

• Voltage is low. >>>Washing time is prolonged to avoid poor

washing results when the supply voltage is low.

• Input temperature of water is low. >>>Required time to

heat up the water extends in cold seasons. Also, washing

time can be lengthened to avoid poor washing results.

• Number of rinses and/or amount of rinse water have

increased. >>>Product increases the amount of rinse

water when good rinsing is needed and adds an extra

rinsing step if necessary.

• Excessive foam has occurred and automatic foam

absorption system has been activated due to too much

detergent usage. >>> Use recommended amount of

detergent.

Programme time does not countdown. (On models

with display) (*)

• Timer may stop during water intake. >>>Timer indicator

will not countdown until the product takes in adequate

amount of water. The product will wait until there is

sufficient amount of water to avoid poor washing results

due to lack of water. Timer indicator will resume countdown

after this.

• Timer may stop during heating step. >>>Timer indicator

will not countdown until the product reaches the selected

temperature.

• Timer may stop during spinning step. >>>Automatic

unbalanced load detection system is activated due to the

unbalanced distribution of the laundry in the product.

Programme time does not countdown. (*)

• There is unbalanced load in the product. >>>Automatic

unbalanced load detection system is activated due to the

unbalanced distribution of the laundry in the product.

Product does not switch to spinning step. (*)

• There is unbalanced load in the product. >>>Automatic

unbalanced load detection system is activated due to the

unbalanced distribution of the laundry in the product.

• The product will not spin if water is not drained completely.

>>>Check the filter and the draining hose.

• Excessive foam has occurred and automatic foam

absorption system has been activated due to too much

detergent usage. >>> Use recommended amount of

detergent.

Washing performance is poor: Laundry turns gray. (**)

• Insufficient amount of detergent has been used over a long

period of time. >>>Use the recommended amount of

detergent appropriate for water hardness and the laundry.

• Washing has been made at low temperatures for a long

time. >>>Select the proper temperature for the laundry

to be washed.

• Insufficient amount of detergent is used with hard water.

>>>Using insufficient amount of detergent with hard

water causes the soil to stick on the cloth and this turns

the cloth into gray in time. It is difficult to eliminate graying

once it happens. Use the recommended amount of

detergent appropriate for water hardness and the laundry.

• Excessive amount of detergent is used. >>>Use the

recommended amount of detergent appropriate for water

hardness and the laundry.

Washing performance is poor: Stains persist or the

laundry is not whitened. (**)

• Insufficient amount of detergent is used. >>>Use the

recommended amount of detergent appropriate for water

hardness and the laundry.

• Excessive laundry is loaded in. >>>Do not load the product

in excess. Load with amounts recommended in the

"Programme and consumption table".

• Wrong programme and temperature were selected.

>>>Select the proper programme and temperature for

the laundry to be washed.

• Wrong type of detergent is used. >>>Use original detergent

appropriate for the product.

• Excessive amount of detergent is used. >>>Put the

detergent in the correct compartment. Do not mix the

bleaching agent and the detergent with each other.

Washing performance is poor: Oily stains appeared

on the laundry. (**)

• Regular drum cleaning is not applied. >>>Clean the drum

regularly. For this procedure, please see "Cleaning the

loading door and the drum".

Washing performance is poor: Clothes smell

unpleasantly. (**)

• Odours and bacteria layers are formed on the drum as a

result of continuous washing at lower temperatures and/

or in short programmes. >>>Leave the detergent drawer

as well as the loading door of the product ajar after each

washing. Thus, a humid environment favorable for bacteria

cannot occur in the machine.

Colour of the clothes faded. (**)

• Excessive laundry was loaded in. >>>Do not load the

product in excess.

• Detergent in use is damp. >>> Keep detergents closed in

an environment free of humidity and do not expose them

to excessive temperatures.

• A higher temperature was selected. >>>Select the proper

programme and temperature according to the type and

soiling degree of the laundry.

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BEKO WTV10713XWPT1 Manual

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