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Washing Machine / User’s Manual
14. Troubleshooting
Problem Cause Solution
Programs do not
start after the
loading door is
closed.
Start / Pause / Cancel button s
not pressed.
Press Start / Pause / Cancel button.
It may be dffcult to close
the loadng door n case of
excessve loadng.
Reduce the amount of laundry and make
sure that the loadng door s closed
properly.
Programme cannot
be started or
selected.
The product has swtched to
self protecton mode due to a
supply problem (lne voltage,
water pressure, etc.).
The programme s cancelled when the
product s turned off and on agan. Press
and hold On / Off button for 3 seconds.
Water inside the
product.
Some water has remaned n the
product due to the qualty control
processes n the producton.
Ths s not a falure; water s not harmful
to the product.
The product does
not take water in.
Tap s turned off.
Turn on the taps.
Water nlet hose s bent.
Flatten the hose.
Water nlet flter s clogged.
Clean the flter.
Loadng door s not closed.
Close the door.
The product does
not drain water.
Water dran hose s clogged or
twsted.
Clean or flatten the hose.
Pump flter s clogged.
Clean the pump flter.
Product vibrates or
makes noise.
Product s standng
unbalanced.
Stable the product by adjustng the feet.
A hard substance has entered
nto the pump flter.
Clean the pump flter.
Transportaton safety bolts are
not removed.
Remove the transportaton safety bolts.
Laundry quantty n the
product s too lttle.
Add more laundry to the product.
Excessve laundry s loaded n
the product.
Take out some of the laundry from the
product or dstrbute the load by hand to
balance t homogeneously n the product.
Product s leanng on a rgd
tem.
Make sure that the product s not leanng
on anythng.
There is water
leaking from the
bottom of the
product.
Water dran hose s clogged or
twsted.
Clean or flatten the hose.
Pump flter s clogged.
Clean the pump flter.
Product stopped
shortly after the
programme started.
Machne has stopped
temporarly due to low voltage.
Product wll resume runnng when the
voltage restores to the normal level.
Product directly
drains the water it
takes in.
Dranng hose s not at
adequate heght.
Connect the water dranng hose as
descrbed n the user manual.
No water can be
seen in the product
during washing.
Water s nsde the nvsble
part of the product.
Ths s not a falure.
56


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