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20 /22 EN Refrigerator / User Manual
Troubleshooting
 The cooler compartment temperature is set to a very high degree. >>>
Temperature setting of the cooler compartment has an effect on the
temperature in the freezer compartment. Wait until the temperature of relevant
parts reach the sufficient level by changing the temperature of cooler or freezer
compartments.
 The doors were opened frequently or kept open for long periods. >>> Do not
open the doors too frequently.
 The door may be ajar. >>> Fully close the door.
 The product may have been recently plugged in or a new food item is placed
inside. >>> This is normal. The product will take longer to reach the set
temperature when recently plugged in or a new food item is placed inside.
 Large quantities of hot food may have been recently placed into the product.
>>> Do not place hot food into the product.
Shaking or noise.
 The ground is not level or durable. >>> If the product is shaking when moved
slowly, adjust the stands to balance the product. Also make sure the ground is
sufficiently durable to bear the product.
 Any items placed on the product may cause noise. >>> Remove any items
placed on the product.
The product is making noise of liquid flowing, spraying etc.
 The product’s operating principles involve liquid and gas flows. >>> This is
normal and not a malfunction.
There is sound of wind blowing coming from the product.
 The product uses a fan for the cooling process. This is normal and not a
malfunction.
There is condensation on the product's internal walls.
 Hot or humid weather will increase icing and condensation. This is normal and
not a malfunction.
 The doors were opened frequently or kept open for long periods. >>> Do not
open the doors too frequently; if open, close the door.
 The door may be ajar. >>> Fully close the door.
There is condensation on the product's exterior or between the doors.
 The ambient weather may be humid, this is quite normal in humid weather. >>>
The condensation will dissipate when the humidity is reduced.
The interior smells bad.
 The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and
carbonated water.
 Certain holders and packaging materials may cause odour. >>> Use holders and packaging materials
without free of odour.
 The foods were placed in unsealed holders. >>> Keep the foods in sealed holders. Micro-organisms
may spread out of unsealed food items and cause malodour. Remove any expired or spoilt foods from the
product.
The door is not closing.
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