HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to
have this documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you
call us, or to use our online services. When you call us you may be required to input your serial
number into your telephone keypad. For help please visit beko.co.uk/support/model-finder
• The product model number is printed on the Operating Instruction Booklet / User guide.
• The product model and serial number is printed on the Rating Label affixed to the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or
other proof of purchase paperwork.
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is
required for requesting service under guarantee.
For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions
booklet, as a charge may be levied where no fault is found, and even though your product may still be
under guarantee.
After arranging service the area around the product must be easily accessible to the Engineer, without
the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to
carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be
required to input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02,
and are charged at the basic rate. Calls from landlines and mobiles are included in free call packages
but please check with your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the appropriate number
above, where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862
3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact
Us and choose a product support topic from the list of options. Complete the required details and click
send message.
Product registrations
For UK and Republic of Ireland product registrations please visit grundig.co.uk/register.
