When the appliance is turned off, pressing 1 and 2 auxiliary function buttons are pressed for a long time, a 3-2-1
countdown, and the total washing cycles completed on the appliance is displayed.
After the total washing cycle is displayed, the failure codes, if any, are displayed. Check the information on the screen
through the table below.
On-screen Information Cause Solution
Err Safety algorithm is run on the appliance. Wait for the writing to pass. After pressing the auxiliary function
buttons 1 and 2, check the on-screen information.
SC Your complaint is not solved during the
check. Call the authorised service agent.
E5 Pump filter may be clogged.
Clean the pump filter.
See “Draining remaining water and cleaning the pump filter”
section.
Try in spin cycle. If the issue is not resolved, call the service.
E8 The machine may not be taking in water.
• Turn on the taps.
• Make sure there is no water outage.
• Check the water inlet hose connection, if there is any folding
on the hose, straighten it.
• Clean the pump filter. See “Draining remaining water and
cleaning the pump filter” section.
• Close the front cover of the machine. Make sure that the
cover is locked.
Run the machine one more time. If the issue is not resolved, call
the service.
E29
The product has switched to self protection
mode due to a supply problem (line voltage,
water pressure, etc.).
To cancel the programme, turn the Programme Selection knob
to select another programme. Previous programme will be
cancelled. See “Cancelling the programme” section.
If the issue persists, call the service.
E17 Excess foam is present in the machine after
the completed cycle.
• Store detergent in a closed and dry location. Do not store in
excessively hot places.
• Use smaller amounts of detergent for porous laundry like
tulle.
•Use amount of detergent appropriate to the amount of
laundry and the level of stain.
• Use only sufficient amount of detergent.
• Make sure you place the detergent in the appropriate
compartment.
• Run the Drum Cleaning programme with the machine empty.
See "Drum Cleaning" programme
If your machine does not include Drum Cleaning programme,
you can use Cotton 90C.
• After running a short programme without detergent, check the
machine. If the issue persists, call the service.
E18 Spin cycle is not initiated due to an
imbalance of the machine.
Check the laundry inside the machine. The amount of laundry
may not be sufficient. Try by increasing the amount of laundry.
The laundry may be causing an imbalance; sort out the laundry
by hand and distribute evenly inside the appliance.
Retry in spin cycle.
E12 There may be water inside the machine.
Unplug the machine.
There may be water under the machine. Clean the water under
the machine.
Plug the machine again.
Try running a short cycle.
If the issue persists or you see water leaking from one of the
hoses, close the valves and call the service.
E27 Check the water drain of the machine. See “Connecting the drain hose to the drain” section.
E84 BLE connection cannot be established. Check it, try connecting it. See “HomeWhiz Feature and Remote
Control Function” section. If the issue persists, call the service.
