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11. Certifications
This utensil has been tested and certified by KEMA Quality GmbH.
This utensil complies with the EC Directive on Electromagnetic
Compatibility (EMC) 2004/108/EC and the Low-Voltage Directive
2006/95/EC.
This device complies with the European Directive 2002/95/EC on the
restriction and use of certain hazardous substances in electrical and
electronic appliances (RoHS).
This device complies with the European Directive 2002/96/EC on the
disposal of waste electrical and electronic appliances (WEEE).
12. Guarantee, service, repairs
This high quality product from BEEM has been made in accordance with the latest
manufacturing methods.
We guarantee that this high-quality product is in perfect condition. We will remedy all
material or manufacturing defects free of charge within the warranty period.
The warranty period for this product is 24 months.
With industrial or similar use e.g. in hotels, guesthouses or communal facilities, or
when the customer is not a consumer in terms of the German Civil Code, the
manufacturer provides a warranty of 6 months. This does not affect the warranty
exclusion.
Warranty exclusion: the warranty specifically excludes defects that have been caused
by incorrect manipulation, disregard of the operating instructions and safety notes, use
of force, alterations, attempts at self-repair or repair attempts undertaken by unqualified
third parties. Also excluded are defects caused by normal wear & tear.
Insofar as we are legally obliged to provide a warranty, we will either repair or replace
the defective item free of charge – with rights of replacement or reduction in price being
excluded. If it is not possible to repair the product after a number of attempts have been
made, or if the replacement is also defective for reasons which are our responsibility,
then the customer is entitled to a reduction in price or, at his discretion, to withdraw
from the contract. The warranty is not extended by availment thereof.
The dealer from whom you purchased the product is responsible in the first instance for
swapping (exchange or replacement), return of the product (withdrawal from the sales
contract) or reduction in the sale price. This is especially the case in the event of return
or claims for reduction in price, since these must be settled with consideration for the
sale price. Refund of the sale price in the event of return of goods, or issue of a credit
note in the case of price reduction, can only be effected by the dealer from whom you
bought the product.
If defects should transpire, contrary to expectations, please try first by telephone to clear
up the problem. If the problem still remains please send the carefully-packed article to
BEEM – Elements of Lifestyle
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