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EN 28
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the customer
service department.
Do not attempt to repair a electrical device yourself!
Problem Possible cause Fix
Nothing is shown on
the display (9).
Is the mains plug inserted in the
plug socket correctly?
Insert the mains plug.
Is the plug socket defective?
No mains voltage is present.
Try another plug
socket.
Check the fuse of the mains
connection.
Is the display defective?
Contact our customer service
department.
The fuse in the fuse
box is triggered.
Too many devices connected to
the same circuit.
Reduce the number of devices
in the circuit.
No error can be identi ed.
Contact our customer service
department.
Water runs out of
the device.
Is there too much water in the
water tank (3)?
Do not over ll the water tank!
The coffee runs very
slowly out of the
coffee outlet (4).
Is the coffee outlet clogged? Clean the coffee outlet.
Is the device scale-encrusted?
Descale the device (see the
“Cleaning and Care” chapter |
“Descaling”).
The coffee is too
weak.
Is there too much water in the
water tank?
Only pour the quantity of water
required for the number of
cups you want into the water
tank (see the “Handling and
Operation” chapter |Filling the
Water Tank).
Is there not enough coffee
powder in the permanent
lter(16)?
Pour the quantity of coffee
required for the number of cups
you want into the lter (see the
Preparation” chapter).
26


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