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FAQ
If your phone appears the questions
frequently, please refer to the answers as
follows. After that, you cannot solve the
questions, please contact with the mobile
phone dealers or network operator.
Can’t turn the phone on:
Check battery installation, please install
battery correctly.
Check if battery level is low, change a
battery or charge the battery.
Check if entered incorrect PIN code 3
times in a row.
If yes, the phone is locked, then you
should enter your PUK code (please
contact your network operator for your
PUK code).
SIM error:
Is the SIM card dirty? Please clean it.
Try and reinstall the SIM card.
Is the SIM card damaged? Please contact
your network operator.
Weak signal or no signal:
You may be in a location where the
reception is bad, such as tunnel or cellar,
please relocate and try again.
You can try turning around slightly or get
near the window if you are in a room.
51


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