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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The oven is not working. Power cut.
Disconnection from the mains.
Check for the presence of mains electrical power and
whether the oven is connected to the electricity supply.
Turn off the oven and restart it to see if the fault persists.
The display shows the letter “F” followed
by a number or letter. Oven failure.
Turn off the oven and restart it to see if the problem
persists.
Try to perform the “FACTORY RESET” from, selectable from
“SETTINGS”.
Contact you nearest Client After-sales Service Centre and
state the number following the letter “F”.
The oven does not heat up.
When “DEMO” is “On” all
commands are active and menus
available but the oven doesn’t
heat up.
DEMO appears on display every 60
seconds.
Access “DEMO” from “SETTINGS” and select “Off.
The light switches off. “ECO” mode is “On. Acceed “ECO” from “SETTINGS” and select “Off.
The door will not open. Cleaning cycle in progress. Wait for the function to finish and for the oven to cool
down.
The home power goes off. Power setting wrong.
Verify if your domestic network has at least a rating of more
than 3 kW. If no, decrease the power to 13 Ampere. Access
“POWER” from “SETTINGS” and select “LOW”.
The App fails to recognize the appliance.
The appliance is unable to establish a
stable connection to my home router.
Missing connection to the router
or to the App.
Appliance not connected.
Internal error.
WiFi off.
(See the Connection Status Value,
pressing and entering the
Connectivity Menu)
Check that the WiFi router is connected to the Internet.
Check that the WiFi signal close to the appliance is strong.
Try to restart the router.
See the “Connectivity FAQs section.
If your home wireless network settings have changed,
connect to the network again following the steps on the
App. The setup procedure has to carry out again only if
you change your home network properties (name and
password).
Router settings: NAT must be on, rewall and DHCP must be
properly congured. Password encryption supported: WEP, WPA,
WPA2. To try a dierent encryption type, please refer to the
router manual.
Carrier settings: if your internet service provider has xed the
number of MAC addresses able to connect to the internet, you
may not be able to connect your appliance to the cloud. The
MAC address of a device is its unique identier. Please ask your
internet service provider how to connect devices other than
computers to the internet.
The icon blinks on the display.
Connection attempts are running
in background.
Connection unavailable.
Its a normal behaviour during the setup procedure; you
just have to wait for the automatic configuration to finish
the procedure (it may take a few minutes).
Once the connection is established, the icon will stop to
blink.
Check that the home network is working correctly and its
properties have not changed (name and password)
The appliance is connected but I cannot
dialogue with it through the App. Remote Control could be OFF. Tap the Remote control key on the Control Panel to
activate the Remote Control
400011348336
Policies, standard documentation and additional product information can be found by:
Visiting our website docs . bauknecht . eu
Using QR Code
Alternatively, contact our After-sales Service (See phone number in the warranty booklet).
When contacting our After-sales Service, please state the codes provided on your product's
identication plate.
XXXXXX XXXXXX XXXXX XXXXXXX
Model: xxxXXXXxx
XX
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XXX
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XXX
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16


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