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11. Troubleshooting
11.1 E-bike systems
Symptom Check Action
Is the display unit’s power on?
Press the power switch on the display unit to
turn the power on.
Is the battery pack installed? Install a charged battery pack.
Is the battery pack charged? Charge the battery pack.
Pedaling is
difficult.
Has the bicycle remained statio-
nary for 5 minutes or longer?
Turn the power on again.
Are you riding on a long inclined
road or carrying a heavy load
during summertime?
This is not a malfunction. It is a safeguard enga-
ged when the temperature of the battery pack
or the drive unit is too high. Power assist will
be restored once the temperature of the battery
pack or the drive unit has decreased. Also, you
can make this less likely to occur by shifting to
a lower gear than you would usually use (for
example, by shifting from second to first gear).
Is the air temperature low
(roughly 10 °C or below)?
During the wintertime, store the battery pack
indoors before use.
Is the display set correctly? Set the display correctly.
Are you charging the battery pack
while it is mounted on the
bicycle?
Stop charging the battery pack.
The drive unit turns
on and off while
riding.
Is the battery pack correctly
installed?
Check to
make sure the battery pack is locked
in
place. If this problem still occurs with the bat-
tery pack firmly locked in place, there may be a
loose connection in the battery pack terminals
or wires. Have an authorized dealer inspect your
bicycle.
Strange rumbling
or crunching
noises come from
the drive unit.
There could be a problem inside the drive unit.
Smoke or unusual
odor comes from
the drive unit.
There could be a problem inside the drive unit.
ENGLISCH
67


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