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TECH100 User Guide 1.42 2017
23 | Page
Verify that the mini USB cable is connected securely to the tool and the PC. If available, try
connecting to a different USB port on the PC in case a specific port is malfunctioning.
The TECH100 will not power on when connected to a vehicle
The minimum battery voltage required to power the TECH100 is 9V. If the vehicle’s battery
voltage drops below this level, the tool may not power on, or only power up to boot mode.
Visually inspect the OBDII cable. Missing or damaged pins would require replacing the cable.
USB connection failed
Either Windows didn’t recognize your TECH100 (see
above) or the drivers for the tool are not installed
correctly.
Detecting handset failed
Your internet connection doesn’t work properly.
Please test it in Options & Help (see page 16 for more
information)
Error after entering your details
Make sure to enter no spaces before the subscription
number and postcode.
23


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