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13
TROUBLESHOOTING
Problem
How to Fix
The nonstick coating
has
browned.
Overheating and/or using improper diameter
size on gas or
flattop stoves.
Nonstick coating cannot be
restored
if browned.
The nonstick is peeling.
Overheating and/or using improper diameter
size on gas or
flattop stoves.
Nonstick coating cannot be
restored
if it’s peeling.
There’s exposed metal
(besides the pattern) under
the nonstick.
Overheating and/or using improper diameter
size on gas or
flattop stoves.
Using a knife or sharp utensil on the surface.
Nonstick coating cannot be restored
if metal is exposed.
Sticking/nonstick coating
does not release
Using nonstick spray or overheating oil,
butter, or
shortening.
Failure to properly clean after every use.
Follow deep cleaning
directions to
remove residues.
GUARANTEE
5 Year guarantee for noncommercial use (5 year guarantee only covers your THERMICORE cooking griddle NOT the VICTOR
Plancha cooking unit see 9 Warranty). Refer to sales receipt or website for details. The guarantee is limited and covers defects in
materials and workmanship. The guarantee excludes damage by abuse or misuse (such as lack of or improper cleaning, overheating,
use of caustic or other unapproved cleaners or use of nonstick sprays), ordinary wear and tear, or act of God. Product returned is
subject to inspection for proper use and care.
13


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