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APPENDIX — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —
Troubleshooting
If the machine stops operating correctly, check the following possible problems before requesting service.
If the problem persists, contact your retailer or the nearest authorized service center.
Symptom Probable Cause Remedy Reference
The machine does
not operate.
The machine is not turned on. Turn on the machine. page 21
The “Start/Stop” button was not
pressed.
Press the “Start/Stop” button. page 59
The presser foot lever is raised. Lower the presser foot lever. page 59
The embroidery unit is not
attached on the machine.
Attach the embroidery unit. page 17
The needle breaks.
The needle is incorrectly installed. Correctly install the needle.
page 38The needle clamp screw is loose.
Use the screwdriver to firmly tighten
the screw.
The needle is bent or blunt. Replace the needle.
The upper thread tension is too
tight.
Loosen the upper thread tension. page 64
The spool is incorrectly installed. Correctly install the spool. page 31
The area around the hole in the
needle plate is scratched, or has a
burr on it.
Replace the needle plate. Contact
your retailer or the nearest authorized
service center.
The area around the hole in the
presser foot is scratched, or has a
burr on it.
Replace the presser foot. Contact
your retailer or the nearest authorized
service center.
The bobbin case is scratched, or
has a burr on it.
Replace the bobbin case. Contact
your retailer or the nearest authorized
service center.
A bobbin designed specifically for
this machine is not used.
Incorrect bobbins will not work
properly. Only use a bobbin
designed specifically for this
machine.
page 26
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