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AXISQ3709-PVENetworkCamera
UserManual
AboutthisDocument
ThismanualisintendedforadministratorsandusersofAXISQ3709-PVE
NetworkCamera,andisapplicabletormware5.75andlater.It
includesinstructionsforusingandmanagingtheproductonyour
network.Previousexperienceofnetworkingwillbeofusewhenusing
thisproduct.SomeknowledgeofUNIXorLinux-basedsystemsmay
alsobeusefulwhendevelopingshellscriptsandapplications.Later
versionsofthisdocumentwillbepostedatwww.axis.com.Seealsothe
product’sonlinehelp,availablethroughtheweb-basedinterface.
LegalConsiderations
Videosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicense.Topurchase
furtherlicenses,contactyourreseller.
Liability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
IntellectualPropertyRights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
TrademarkAcknowledgments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnP
TM
isa
certicationmarkoftheUPnP
TM
ImplementersCorporation.
RegulatoryInformation
Europe
ThisproductcomplieswiththeapplicableCEmarkingdirectives
andharmonizedstandards:
ElectromagneticCompatibility(EMC)Directive2004/108/EC.See
ElectromagneticCompatibility(EMC)onpage2.
LowVoltage(LVD)Directive2006/95/EC.SeeSafetyonpage2.
RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.
SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.
ElectromagneticCompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassAdigitaldevice,
pursuanttopart15oftheFCCRules.Theselimitsaredesignedto
providereasonableprotectionagainstharmfulinterferencewhenthe
equipmentisoperatedinacommercialenvironment.Thisequipment
generates,uses,andcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructionmanual,may
causeharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexpense.Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassA).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55022.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Thisproductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railwayapplications.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR22.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
A情報
境で使する妨害を引きことりま
場合使用切なを講う要ることが
あり本製は、ワー(STP)
使しててく
Korea
업무(A)전자기기로서판매또는
점을주의하시바라,지역사용
목적으로합니.절히접지STP(shieldedtwistedpair)
이블사용제품연결시오.
Safety
ThisproductcomplieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22,SafetyofInformationTechnology
Equipment.Theproductshallbegroundedeitherthroughashielded
networkcable(STP)orotherappropriatemethod.
Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIEC/EN/UL60950-1.
Battery
LowbatterypoweraffectstheoperationoftheRTC,causingittoreset
ateverypower-up.Whenthebatteryneedsreplacing,alogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequired,butifthebattery
doesneedreplacing,contactAxissupportatwww.axis.com/techsupfor
assistance.
Lithiumcoincell3.0Vbatteriescontain1,2-dimethoxyethane;ethylene
glycoldimethylether(EGDME),CASno.110-71-4.
WARNING
Riskofexplosionifthebatteryisincorrectlyreplaced.
Replaceonlywithanidenticalbatteryorabatterywhichis
recommendedbyAxis.
Disposeofusedbatteriesaccordingtolocalregulationsor
thebatterymanufacturer'sinstructions.
DisposalandRecycling
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedbyElectronic
InformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:+46462721800
Fax:+4646136130
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
downloaduserdocumentationandsoftwareupdates
ndanswerstoresolvedproblemsintheFAQdatabase.Search
byproduct,category,orphrase
reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
chatwithAxissupportstaff
visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
webinars,tutorialsandguides.
AXISQ3709-PVENetworkCamera
SafetyInformation
SafetyInformation
HazardLevels
DANGER
Indicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury.
WARNING
Indicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.
CAUTION
Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
NO NO
NO
TICE TICE
TICE
Indicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.
OtherMessageLevels
Important
Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.
Note
Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.
4
AXISQ3709-PVENetworkCamera
TableofContents
SafetyInformation..........................................4
HazardLevels...................................................4
OtherMessageLevels............................................4
HardwareOverview..........................................7
WeatherShield.................................................7
ConnectorsandButtons..........................................8
LEDIndicators..................................................8
AccesstheProduct..........................................9
AccessfromaBrowser...........................................9
AccessfromtheInternet..........................................10
SettheRootPassword...........................................10
SetPowerLineFrequency.........................................10
CongureCaptureMode..........................................10
TheLiveViewPage..............................................11
ChannelConguration...........................................12
MediaStreams.............................................14
HowtoStreamH.264............................................14
MJPEG........................................................14
AXISMediaControl(AMC)........................................14
AlternativeMethodsofAccessingtheVideoStream....................15
SetUptheProduct..........................................16
BasicSetup....................................................16
Video.....................................................17
SetUpVideoStreams............................................17
StreamProles.................................................18
CameraSettings................................................18
AligntheChannelImages.........................................20
ViewArea.....................................................20
Overlay........................................................21
PrivacyMask...................................................23
ConguretheLiveViewPage.................................24
PTZ(PanTiltZoom).........................................26
PresetPositions.................................................26
Advanced......................................................26
ControlQueue..................................................27
Detectors..................................................28
CameraTampering..............................................28
MotionDetection...............................................28
Applications...............................................31
ApplicationLicenses.............................................31
UploadApplication..............................................31
ApplicationConsiderations........................................31
Events....................................................33
SetUpActionRules.............................................33
AddRecipients..................................................35
CreateSchedules................................................37
SetUpRecurrences..............................................37
Recordings.................................................38
FindRecordings.................................................38
PlayRecording..................................................39
ExportVideoClip................................................39
ContinuousRecording............................................39
Languages.................................................40
SystemOptions.............................................41
Security.......................................................41
Date&Time....................................................43
Network.......................................................44
Storage.......................................................49
Maintenance...................................................49
Support.......................................................50
Advanced......................................................51
5
AXISQ3709-PVENetworkCamera
TableofContents
ResettoFactoryDefaultSettings...................................51
Troubleshooting............................................52
ChecktheFirmware.............................................52
UpgradetheFirmware...........................................52
Symptoms,PossibleCausesandRemedialActions.....................53
TechnicalSpecications......................................56
PerformanceConsiderations.......................................57
6
AXISQ3709-PVENetworkCamera
HardwareOverview
HardwareOverview
7
8
9
1
2
3
4
5
6
1
Domecover
2
Groundscrew
3
Hookforsafetywire
4
Partnumber(P/N)&Serialnumber(S/N)
5
Networkconnector
6
Unitholder(3x)
7
StatusLEDindicator
8
Controlbutton
9
Restartbutton
WeatherShield
1
2
3
1
Weathershield(top)
7
AXISQ3709-PVENetworkCamera
HardwareOverview
2
SlotforremovingWeathershield(bottom)
3
Weathershield(bottom)
ConnectorsandButtons
Fortechnicalspecications,seepage56.
NetworkConnector
RJ45withHighPoweroverEthernet(HighPoE).
NO NO
NO
TICE TICE
TICE
Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnectingtheproducttothenetworkshall
beintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.Forinformationaboutregulatoryrequirements,seeElectromagneticCompatibility(EMC)onpage2.
ControlButton
Forlocationofthecontrolbutton,seeHardwareOverviewonpage7.
Thecontrolbuttonisusedfor:
Resettingtheproducttofactorydefaultsettings.Seepage51.
ConnectingtoanAXISVideoHostingSystemservice.Seepage45.Toconnect,pressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.
ConnectingtoAXISInternetDynamicDNSService.Seepage45.Toconnect,pressandholdthebuttonforabout3seconds.
RestartButton
Presstherestartbuttontorestarttheproduct.
LEDIndicators
Note
TheStatusLEDcanbeconguredtoashwhileaneventisactive.
TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>Maintenance.
StatusLED
Indication
Unlit
Connectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.
Flashesbeforestartupifthetemperatureisbelow-20°Candheatingisrequired.Theproduct
startswhenitreachesoperatingtemperature.
Amber
Steadyduringstartup.Flashesduringrmwareupgrade.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
8
AXISQ3709-PVENetworkCamera
AccesstheProduct
AccesstheProduct
ToinstalltheAxisproduct,seetheInstallationGuidesuppliedwiththeproduct.
Theproductcanbeusedwithmostoperatingsystemsandbrowsers.Therecommendedbrowsersare
InternetExplorer
®
10orlaterversionswithWindows
®
Safari
®
withOSX
®
Chrome
TM
withotheroperatingsystems.
SeeTechnicalSpecicationsonpage56.
ToviewstreamingvideoinInternetExplorer,allowinstallationofAXISMediaControl(AMC)whenprompted.
TheAxisproductincludesthree(3)H.264decoderlicenseforviewingvideostreams.ThelicenseisautomaticallyinstalledwithAMC.
Theadministratorcandisabletheinstallationofthedecoders,topreventinstallationofunlicensedcopies.
Note
QuickTime
TM
isalsosupportedforviewingH.264streams.
Ifyourcomputerrestrictstheuseofadditionalsoftwarecomponents,theproductcanbeconguredtouseaJavaapplet
forviewingMotionJPEG.
AccessfromaBrowser
Note
TheAxisproductcanbeaccessedthroughanyofitsthreeIPaddresses.
Loginisrequiredforeachofthethreechannelsseparately.
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’sLocation/Addresseld.
AnyofthethreeIPaddresseswillprovideaccesstotheproduct
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebatwww.axis.com/techsup
Note
ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.Forinstructions,seeSettheRootPasswordonpage10.
4.Theproduct’sLiveViewpageopensinyourbrowser.
Note
ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownLiveViewpage.
9
AXISQ3709-PVENetworkCamera
AccesstheProduct
AccessfromtheInternet
Onceconnected,theAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.Todothis,enabletheNAT-traversalfeature,which
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage47.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertopics,visittheAxisSupportwebatwww.axis.com/techsup
SettheRootPassword
ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichopenswhentheproductisaccessedforthersttime.
Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage42.
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettoFactoryDefaultSettingsonpage51.
TosetthepasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.
TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:
1.ClickUseHTTPS.
Atemporarycerticate(validforoneyear)iscreated,enablingencryptionofalltrafctoandfromtheproduct,andthe
passwordcannowbesetsecurely.
2.Enterapasswordandthenre-enterittoconrmthespelling.
3.ClickOK.Thepasswordhasnowbeencongured.
SetPowerLineFrequency
PowerlinefrequencyissetthersttimetheAxisproductisaccessedandcanonlybechangedfromPlainCong(seepage51)
orbyresettingtheproducttofactorydefault.
Selectthepowerlinefrequency(50Hzor60Hz)usedatthelocationoftheAxisproduct.Selectingthewrongfrequencymaycause
imageickeriftheproductisusedinuorescentlightenvironments.
Whenusing50Hz,themaximumframerateislimitedto25fps.
Note
Powerlinefrequencyvariesdependingongeographicregion.TheAmericasusuallyuse60Hz,whereasmostotherpartsof
theworlduse50Hz.Localvariationscouldapply.Alwayscheckwiththelocalauthorities.
CongureCaptureMode
CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Thecapturemodesettingalso
affectsthecamera’sangleofview.
Selectthedesiredcapturemodefromthedrop-downlistandclickOK.
SeealsoCaptureModeonpage18.
10
AXISQ3709-PVENetworkCamera
AccesstheProduct
TheLiveViewPage
ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownLiveView
page.Thefollowingprovidesanoverviewofeachavailablecontrol.
ControlsontheLiveViewPage
ClicktheViewsizebuttonstoshowtheimageinfullsize(rightbutton)ortoscaledowntheimageto
tthebrowserwindow(leftbutton).
SelectastreamprolefortheLiveViewpagefromtheStreamProledrop-downlist.Forinformation
abouthowtocongurestreamproles,seepage18.
TheManualTriggerbuttonisusedtotriggeranactionrulefromtheLiveViewpage.Forinformation
abouthowtocongureandenablethebutton,seeManualTriggeronpage11.
ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.
Theproduct’sfaniscontrolledbytheambienttemperatureandisturnedonandoffautomatically.If
required,thefancanbeactivatedmanuallybyclickingtheFanbutton.Toshowthebutton,goto
Setup>LiveViewCong.UnderActionButtons,selectShowfanbuttonandspecifythenumberof
minutesthefanshouldbeactivated.
Theproduct’sheateriscontrolledbytheambienttemperatureandisturnedonandoffautomatically.
Ifrequired,theheatercanbeactivatedmanuallybyclickingtheHeaterbutton.Toshowthebutton,
gotoSetup>LiveViewCong.UnderActionButtons,selectShowheaterbuttonandspecifythe
numberofminutestheheatershouldbeactivated.
ClickDividertodisplaypartitionlinesbetweentheimages.Thiscanbeusefulforinstancewhen
identifyingpotentialblindspotsbetweentheimagesduringinstallation.
ManualTrigger
TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdrop-downlist,selectInputSignal.
4.Fromtheseconddrop-downlist,selectManualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
Formoreinformationaboutactionrules,seeEventsonpage33.
ToshowthemanualtriggerbuttonsintheLiveViewpage:
11
AXISQ3709-PVENetworkCamera
AccesstheProduct
1.GotoSetup>LiveViewCong.
2.UnderActionButtons,selectShowmanualtriggerbutton.
AXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAXISMediaControl(AMC)onpage14formore
information.Thetoolbardisplaysthefollowingbuttons:
ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.
TheStopbuttonstopsthemediastream.
ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.
TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomputer.Thelocationwheretherecordingissaved
canbespeciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings.
PTZControls
Note
ThesecontrolsareavailableifdigitalPTZisenabledintheselectedviewarea,seeViewAreaonpage20.
WiththePTZControlQueueenabledthetimeeachuserisincontrolofthePTZsettingsislimited.Clickthebuttonstorequestor
releasecontrolofthePTZcontrols.ThePTZControlQueueissetupunderPTZ>ControlQueue.
ClicktheEmulatejoystickmodebuttonandclickintheimagetomovethecameraviewinthedirectionofthe
mousepointer.
ClicktheCentermodebuttonandclickintheimagetocenterthecameraviewonthatposition.
Thecentermodebuttoncouldalsobeusedtozoominonaspecicarea.Clickintheimageanddragtodrawa
rectanglesurroundingtheareatobemagnied.Tozoomout,rotatethemousewheel.
Toviewaspecicviewareaorpresetposition,selectitfromtheSourcelist.
Whenviewareasaredisabledthesourcelistincludesoptionsforthedifferentchannels(left,center,
right)aswellasthefullpanoramaview.
Thethreebuttonsrepresentthedifferentchannels,left,centerandright.
PanandTiltbarsUsethearrowstopanandtiltthecameraview,orclickonapositiononthebartosteerthecameraviewto
thatposition.
ZoombarUsethearrowstozoominandout,orclickonapositiononthebartozoomtothatposition.
ClickingZoomouttooverviewimagewillsetthecameratotheminimumzoomposition.Inthisposition,thecamera
cannotpanortilt.
ThePTZcontrolscanbedisabledunderPTZ>Advanced>Controls,seeControlsonpage26.
ChannelConguration
Whereapplicable,theAxisproductenablesindividualsetupforthedifferentchannels;LeftChannel,CenterChannelandRight
Channel.
12
AXISQ3709-PVENetworkCamera
AccesstheProduct
Onpages,suchasViewAreas,PrivacyMasksandMotionDetectionthechannelsarerepresentedbytabs,onwhichtheindividual
settingsaremade.
Settings,suchasOverlaysettings,ImageAppearanceandWhiteBalance,canbeexpandedorcollapsedtoenableindividualorcommon
congurationrespectively.ToexpandthesettingsfortheindividualchannelsselectExpandallchannelsabovethecurrentsetting.
ManualIPv4AddressorHostNameCongurationandUPnP
TM
Settingsrequireindividualinputforeachchannel.Forthesesettings
allchannelsarepresentedonthepagebydefault.
13
AXISQ3709-PVENetworkCamera
MediaStreams
MediaStreams
TheAxisproductprovidesseveralvideostreamformats.Yourrequirementsandthepropertiesofyournetworkwilldeterminethe
typeyouuse.
TheLiveViewpageintheproductprovidesaccesstoH.264andMotionJPEGvideostreams,andtothelistofavailablestream
proles.Otherapplicationsandclientscanaccessvideostreamsdirectly,withoutgoingviatheLiveViewpage.
HowtoStreamH.264
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedwiththeMotion
JPEGformatandasmuchas50%morethantheMPEG-4standard.Thismeansthatmuchlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,muchhighervideoqualitycanbeachievedforagivenbitrate.
Decidingwhichcombinationofprotocolsandmethodstousedependsonyourviewingrequirements,andonthepropertiesof
yournetwork.TheavailableoptionsinAXISMediaControlare:
AXISMediaControlnegotiateswiththeAxisproducttodeterminethetransportprotocoltouse.Theorderofpriority,listedinthe
AMCControlPanel,canbechangedandtheoptionsdisabled,tosuitspecicrequirements.
Note
H.264islicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
MJPEG
ThisformatusesstandardJPEGstillimagesforthevideostream.Theseimagesarethendisplayedandupdatedataratesufcient
tocreateastreamthatshowsconstantlyupdatedmotion.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.TherecommendedmethodofaccessingMotionJPEGlivevideofromtheAxisproductistousetheAXIS
MediaControlinInternetExplorerinWindows.
AXISMediaControl(AMC)
AXISMediaControl(AMC)inInternetExplorerinWindowsistherecommendedmethodofaccessinglivevideofromtheAxisproduct.
TheAMCControlPanelcanbeusedtocongurevariousvideosettings.PleaseseetheAXISMediaControlUser’sManualformore
information.
TheAMCControlPanelisautomaticallyinstalledonrstuse,afterwhichitcanbecongured.OpentheAMCControlPanelfrom:
WindowsControlPanel(fromtheStartscreenorStartmenu)
Alternatively,right-clickthevideoimageinInternetExplorerandclickSettings.
14
AXISQ3709-PVENetworkCamera
MediaStreams
AlternativeMethodsofAccessingtheVideoStream
YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:
MotionJPEGserverpush(ifsupportedbytheclient,ChromeorFirefox,forexample).ThisoptionmaintainsanopenHTTP
connectiontothebrowserandsendsdataasandwhenrequired,foraslongasrequired.
StillJPEGimagesinabrowser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
WindowsMediaPlayer.ThisrequiresAXISMediaControlandtheH.264decodertobeinstalled.Thefollowingpaths
canbeused:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp
-UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
QuickTime
TM
.Thefollowingpathscanbeused:
-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp
Note
<ip>=IPaddress
TheAxisproductsupportsQuickTime6.5.1andlater.
QuickTimemayaddlatencytothevideostream.
ItmaybepossibletouseotherplayerstoviewtheH.264streamusingthepathsabove,althoughAxisdoesnotguarantee
this.
15
AXISQ3709-PVENetworkCamera
SetUptheProduct
SetUptheProduct
TheAxisproductcanbeconguredbyuserswithadministratororoperatorrights.Toopentheproduct’sSetuppages,clickSetupin
thetopright-handcorneroftheLiveViewpage.
Administratorshaveunrestrictedaccesstoallsettings.
Operatorshaverestrictedaccesstosettings,seeUsersonpage41
Seealsotheonlinehelp
.
BasicSetup
BasicSetupprovidesshortcutstothesettingsthatshouldbemadebeforeusingtheAxisproduct:
1.Users.Seepage41.
2.TCP/IP.Seepage44.
3.Date&Time.Seepage43.
4.VideoStream.Seepage17.
TheBasicSetupmenucanbedisabledfromSystemOptions>Security>Users.
16
AXISQ3709-PVENetworkCamera
Video
Video
ItispossibletocongurethefollowingvideofeaturesinyourAxisproduct:
Videostream.Seepage17.
Streamproles.Seepage18.
Camerasettings.Seepage18.
Viewareas.Seepage20.
Overlayimage.Seepage21.
Privacymask.Seepage23.
SetUpVideoStreams
Tosetuptheproduct’svideostreams,gotoVideo>VideoStream.
Thevideostreamsettingsaredividedintothefollowingtabs:
Image.Seepage17.
H.264.Seepage18.
MJPEG.Seepage18.
PixelCounter
Thepixelcountershowsthenumberofpixelsinanareaoftheimage.Thepixelcounterisusefulinsituationswherethereis
aspecicsizerequirement,forexampleinfacerecognition.
Thepixelcountercanbeused:
Whensettingupavideostream,seeSetUpVideoStreamsonpage17.UnderPreview,clickOpenandselecttheShow
pixelcounteroptiontoenabletherectangleintheimage.Usethemousetomoveandresizetherectangle,orenterthe
numberofpixelsintheWidthandHeighteldsandclickApply.
WhenaccessingtheLiveViewpageinInternetExplorerwithAXISMediaControl(AMC)inWindows.Right-clickinthe
imageandselectPixelcounter.Usethemousetomoveandresizetherectangle.
Image
ThedefaultimagesettingscanbeconguredunderVideo>VideoStream.SelecttheImagetab.
Thefollowingsettingsareavailable:
Resolution.Selectthedefaultresolution.
Compression.Thecompressionlevelaffectstheimagequality,bandwidthandlesizeofsavedimages;thelowerthe
compression,thehighertheimagequalitywithhigherbandwidthrequirementsandlargerlesizes.
Maximumframerate.Toavoidbandwidthproblems,theframerateallowedtoeachviewercanbeLimitedtoaxed
amount.Alternatively,theframeratecanbesetasUnlimited,whichmeanstheAxisproductalwaysdeliversthehighest
frameratepossibleunderthecurrentconditions.
Overlaysettings.SeeOverlayonpage21.
ClickSavetoapplythenewsettings.
17
AXISQ3709-PVENetworkCamera
Video
H.264
H.264,alsoknownasMPEG-4Part10/AVC,isavideocompressionstandardthatprovideshighqualityvideostreamsatlowbitrates.
AnH.264videostreamconsistsofdifferenttypesofframessuchasI-framesandP-frames.AnI-frameisacompleteimagewhereas
P-framesonlycontainthedifferencesfrompreviousframes.
TheH.264streamsettingscanbeconguredfromtheVideo>VideoStreampage.SelecttheH.264tab.Thesettingsdenedinthis
pagewillapplytoallH.264streamsthatdonotuseastreamprole.
TheGOPlengthisthenumberofframesbetweentwoconsecutiveI-frames.IncreasingtheGOPlengthmaysaveconsiderablyon
bandwidthrequirementsinsomecases,butmayalsohaveanadverseaffectonimagequality.
TheAxisproductsupportsthefollowingH.264prole(s):
Baseline.TheBaselineproleisrecommendedforclientsthatdon’tsupportCABACentropycoding.
Main.TheMainproleprovideshighercompressionwithmaintainedvideoqualitycomparedtotheBaselineprolebut
requiresmoreprocessingpowertodecode.
High.TheHighproleprovidesreducedbitrateandhighercompressionwithmaintainedvideoqualitycomparedtothe
Mainprolebutrequiresmoreprocessingpowertodecode.
Toapplythesettings,clickSave.
MJPEG
Sometimestheimagesizeislargeduetolowlightorcomplexscenery.Adjustingthemaximumframesizehelpstocontrolthe
bandwidthandstorageusedbytheMotionJPEGvideostreaminthesesituations.SettingtheframesizetotheDefaultsetting
providesconsistentlygoodimagequalityattheexpenseofincreasedbandwidthandstorageusageinlowlight.Limitingtheframe
sizeoptimizesbandwidthandstorageusage,butmaygivepoorimagequality.Topreventincreasedbandwidthandstorageusage,
themaximumframesizeshouldbesettoanoptimalvalue.
StreamProles
Astreamproleisasetofpredenedstreamsettingsincludingresolution,compression,framerateandoverlaysettings.Stream
prolescanbeused:
Whensettinguprecordingusingactionrules.SeeEventsonpage33.
Whensettingupcontinuousrecording.SeeContinuousRecordingonpage39.
IntheLiveViewpageselectthestreamprolefromtheStreamproledrop-downlist.
Forquicksetup,useoneofthepredenedstreamproles.Eachpredenedprolehasadescriptivename,indicatingitspurpose.If
required,thepredenedstreamprolescanbemodiedandnewcustomizedstreamprolescanbecreated.
Tocreateanewproleormodifyanexistingprole,gotoSetup>Video>StreamProles.
ToselectadefaultstreamprolefortheLiveViewpage,gotoSetup>LiveViewCong.
CameraSettings
TheVideo>CameraSettingspageprovidesaccesstoadvancedimagesettingsfortheAxisproduct.
CaptureMode
CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Acapturemodewithalarge
maximumresolutionhasareducedmaximumframerateandviceversa.Thecapturemodesettingalsoaffectsthecamera’sangleof
viewastheeffectivesizeoftheimagesensordiffersbetweencapturemodes.
Capturemodeissetthersttimetheproductisaccessed.SelectthedesiredcapturemodeandclickOK.
18
AXISQ3709-PVENetworkCamera
Video
Important
Changingcapturemodewhentheproducthasbeenconguredisnotrecommendedasmostothersettingswillbeeither
removedorreset.
Tochangecapturemode,followthesesteps:
1.GotoSetup>Video>CameraSettings.
2.Selectthenewcapturemode.
3.ClickSave.
ImageAppearance
TochangeImageAppearancegotothemenusunderSetup>Video>CameraSettings.
IncreasingtheColorlevelincreasesthecolorsaturation.Thevalue100givesmaximumcolorsaturationandthevalue0gives
minimumcolorsaturation.
TheimageBrightnesscanbeadjustedintherange0–100,whereahighervalueproducesabrighterimage.
IncreasingtheSharpnesscanincreasebandwidthusage.Asharperimagemightincreaseimagenoiseespeciallyinlowlight
conditions.Alowersettingreducesimagenoise,butthewholeimagewillappearlesssharp.
TheContrastchangestherelativedifferencebetweenlightanddark.Itcanbeadjustedusingtheslidebar.
WhiteBalance
TochangethissettinggotoSetup>Video>CameraSettings
Whitebalanceisusedtomakecolorsintheimageappearthesameregardlessofthecolortemperatureofthelightsource.TheAxis
productcanbesettoautomaticallyidentifythelightsourceandcompensateforitscolor.Alternatively,selectthetypeoflight
sourcefromthedrop-downlist.Foradescriptionofeachavailablesetting,seetheonlinehelp
.
ThewhitebalancewindowisenabledfortheAutomaticandAutomaticoutdooroptionsthatappearintheWhitebalancedrop-down
list.Selectoneoftheoptionsfromthedrop-downlisttosetthewhitebalancewindowproperties.SelectAutomatictousethe
defaultsettingsfortheAutomaticandAutomaticoutdooroptions(intheWhitebalancedrop-downlist).SelectCustomtomanually
setareferencewindowforwhitebalanceintheviewarea.
WideDynamicRange
Widedynamicrange(DynamicContrast)canimprovetheexposurewhenthereisaconsiderablecontrastbetweenlightanddark
areasintheimage.EnableWDRinintensebacklightconditions.DisableWDRinlowlightconditionsforoptimalexposure.
Note
Thissettingisonlypossiblewhenusingautomaticexposurecontrol.
ExposureSettings
Conguretheexposuresettingstosuittheimagequalityrequirementsinrelationtolighting,framerateandbandwidth
considerations.
Exposurevalue-UsetheExposurevalueslidertoadjusttheoverallbrightnessoftheimage.
EnableBacklightcompensation-Enablethisoptionifabrightspotoflight,forexamplealightbulb,causesotherareasin
theimagetoappeartoodark.
Exposurezones-Thissettingdetermineswhichpartoftheimageisusedtocalculatetheexposure.Formostsituations,theAuto
settingcanbeused.Forparticularrequirements,selectapredenedarea.
19
AXISQ3709-PVENetworkCamera
Video
Exposurepriority-WhenMotionisprioritizedandmaximumShuttertimeissettoasmallvalue,motionblurintheimageis
minimized.Thiscanbeusefulforrecognitionofmovingobjectssuchaspeopleandvehicles.However,prioritizingmotionmaycause
anincreaseinimagenoise,especiallyinlowlightsituations.WhenLownoiseisprioritizedandGainissettoasmallvalue,image
noiseisminimized.Thelesizeisreduced,whichcanbeusefulifstoragespaceorbandwidthislimited.However,prioritizinglow
noisemayresultinaverydarkimage,especiallyinlowlightsituations.
Theshutterandgainsettingsaffecttheamountofmotionblurandnoiseintheimage.Toadapttodifferentlighting,available
storagespaceandbandwidth,itisoftennecessarytoprioritizeeitherlowmotionblurorlownoise.TheAxisproductallows
usingdifferentprioritizationinnormallightandinlowlight.
SetExposurepriorityto
Automatictosettheshutterspeedautomatically.
Lowmotionblurtoprioritizelowmotionblur.
Lownoisetoprioritizelownoise.
ItisalsopossibletosettheMinandMaxlimitsforShutterandGain.
Shutterisrelatedtotheamountoftimetheshutterisopenedandismeasuredinseconds(s).Aslowshutterspeedallowsmorelight
toreachthesensorandcanhelpproduceabrighterimageinlowlightsituations.Ontheotherhand,aslowshutterspeedcan
causemovingobjectstoappearblurry.
Gain,measuredindecibel(dB),istheamountofamplicationappliedtotheimage.Ahighgainmayprovideabetterimageinlow
lightsituationsbutwillincreasetheamountofimagenoise.
Example
Ifstoragespaceorbandwidthislimited,tryusingalowergain.Thiswillreduceimagenoiseandproducesmallerimageles.
Day/Night
TheIRcutlterpreventsinfrared(IR)lightfromreachingtheimagesensor.Inpoorlightingconditions,forexampleatnight,orwhen
usinganexternalIRlamp,settheIRcutltertoOff.Thisincreaseslightsensitivityandallowstheproductto“see”infraredlight.The
imageisshowninblackandwhitewhentheIRcutlterisoff.
IfusingautomaticExposurecontrol,settheIRcutltertoAutotoautomaticallyswitchbetweenOnandOffaccordingtothe
lightingconditions.
TheDay/Nightshiftlevelbarhelpsdeterminewhenthecamerawillshiftfromdaymodetonightmode.Normally,thecamera
automaticallychangesmodefromdaytonightwhenverydark(level100intheslider).BysettingDay/Nightshiftleveltoa
lowervalue,thecamerawillchangetonightmodeearlier.
AligntheChannelImages
ThelensesintheAxisproductarealignedduringproduction.Howevernetuningoftheimagealignmentmayberequireddepending
on,forinstance,thedistanceswithinthescene.Alsoalargeroverlapbetweentheimageswillguaranteeacompletecoverageof
thewholescenetoalargerextent.
TosettheindividualimagealignmentforeachchannelgotoSetup>Video>CaptureAlignmentandusetheLEFT/RIGHTand
UP/DOWNbuttonsorenteravalueinpixelsdirectly.
ViewArea
Aviewareaisacroppedpartofthefullview.EachviewareaistreatedasavideosourceinLiveViewandhasitsownvideo
streamandPTZsettings.
Whensettingupaviewareaitisrecommendedthatthevideostreamresolutionisthesamesizeasorsmallerthantheviewarea
size.Settingthevideostreamresolutionlargerthantheviewareasizeimpliesdigitallyscaledupvideoaftersensorcapture,
requiringmorebandwidthwithoutaddingimageinformation.
20
AXISQ3709-PVENetworkCamera
Video
Toenable,gotoVideo>CameraSettingsandselectEnableViewAreas.
Toaddanewviewarea:
1.GotoVideo>ViewArea.
2.ClickAdd.
3.ThenewviewareaappearsunderSelectedviewarea.EnteradescriptivenameintheNameeld.
4.SelectanAspectratioandaVideostreamresolution.
5.Anewviewareacoversthewholeimage.Usethemousetomoveandresizetheviewarea.
6.SelectEnablePTZtoenabledigitalPTZfortheviewarea.
7.ClickSavetosavethesettings.
Tomodifyaviewarea,selecttheviewareainthelistandmodifythesettingsasrequired.ClickSave.
Toremoveaviewarea,selecttheviewareaandclickRemove.
Note
ThePTZfunctionalityisusefulduringinstallationoftheAxisproduct.Useaviewareatocropoutaspecicpartofthe
fullview.
Overlay
Overlaysareusedtoprovideextrainformation,suchasforensicvideoanalysisorduringproductinstallationandconguration.
Overlaysaresuperimposedoverthevideostream.
Anoverlaytextcandisplaythecurrentdateandtime,oratextstring.
Whenusingatextstring,modierscanbeusedtodisplayinformationsuchasthenameofthecurrentweekormonth.
Forinformationaboutavailablemodiers,seeFileNaming&Date/TimeFormatsintheonlinehelp
.
Itisalsopossibletodisplaytextwhenanactionruleistriggered,seeUseOverlayTextinanActionRule.
Note
Toenableoverlays:
1.GotoVideo>VideoStreamandselecttheImagetab.
2.Toincludeanoverlayimage,selectIncludeoverlayimageatthecoordinates.Theoverlayimagemustrstbeuploadedto
theAxisproduct,seeOverlayImage.
4.Toincludedateandtime,selectIncludedateandIncludetime.
5.Toincludeatextstring,selectIncludetextandenterthetextintheeld.Modierscanbeused,seeFileNaming&
Date/TimeFormatsintheonlinehelp.
6.Denetextoverlaycharacteristicsintherelevantelds.
7.ClickSave.
Tomodifythedateandtimeformat,gotoSystemOptions>Date&Time.SeeDate&Timeonpage43.
21
AXISQ3709-PVENetworkCamera
Video
OverlayImage
Anoverlayimageisastaticimagesuperimposedoverthevideostream.Theimage,forexampleacompanylogo,isusedtoprovide
extrainformationortomaskapartoftheimage.
Sinceitisstatic,thepositionandsizeofanoverlayimagewillremainthesameregardlessofresolutionandPan/Tilt/Zoommovements.
Useaprivacymasktosetupadynamicmaskwhichwillalwaysmaskthespeciedpartofmonitoredarea.
Formoreinformationaboutprivacymasks,seePrivacyMaskonpage23.
Touseanoverlayimage,theimagemustrstbeuploadedtotheAxisproduct.TheuploadedimageshouldbeaWindows24-bitBMP
imagewithmaximum250colors.Theimagewidthandheight,inpixels,mustbeexactlydivisibleby4andcannotbelargerthanthe
maximumimageresolution.Ifcombiningtextandimageoverlays,takeintoconsiderationthatthetextoverlayoccupies16or32
pixelsinheight(dependingontheresolution)andhasthesamewidthasthevideoimage.
ToautomaticallyscaletheimagetotheresolutionusedbytheAxisproduct,selecttheoptionScalewithresolutionfromthe
TransparencySettingspagewhichisdisplayedwhenuploadingintheimage.
Touploadanoverlayimage:
1.GotoVideo>OverlayImage.
2.ClickBrowseandbrowsetothele.
3.ClickUpload.
4.TheTransparencySettingspageisnowdisplayed:
-Tomakeacolorintheoverlayimagetransparent,selectUsetransparencyandentertheRGBhexadecimalvalue
forthecolor.Example:Tomakewhitetransparent,enterFFFFFF.
Formoreexamplesofhexadecimalvalues,seetheonlinehelp
.
-Toscaletheimageautomatically,selectScalewithresolution.Theimagewillbescaleddowntotthe
resolutionusedbytheAxisproduct.
5.ClickSave.
Toselecttheimagetouseasoverlay:
1.GotoVideo>OverlayImage.
2.SelecttheimagetousefromtheUseoverlayimagelistandclickSave.
Todisplaytheoverlayimage:
1.GotoVideo>VideoStreamandselecttheImagetab.
2.UnderOverlaySettings,selectIncludeoverlayimageatthecoordinates.
3.Tocontroltheimage’sposition,entertheXandYcoordinates.TheX=0andY=0positionisthetopleftcorner.Ifapartof
theimageispositionedoutsidethevideoimage,theoverlayimagewillbemovedsothatthewholeimageisvisible.
4.ClickSave.
UseOverlayTextinanActionRule
Actionrules,seepage33,candisplayanoverlaytextwhentheruleistriggered.Thetextcanbeusedtoprovideinformationfor
forensicvideoanalysis,notifysurveillanceoperatorsorvalidatetriggersandactionsduringproductinstallationandconguration.
Todisplayoverlaytextwhenanactionruleistriggered,themodier#Dshouldbeusedasdescribedbelow.Whentheruleis
triggered,#Dwillbereplacedbythetextspeciedintheactionrule.
Startbyenablingoverlaytextinthevideostream:
22
AXISQ3709-PVENetworkCamera
Video
1.GotoVideo>VideoStreamandselecttheImagetab.
2.UnderOverlaySettings,selectIncludetext.
3.Enterthemodier#Dand,optionally,additionaltextwhichwillbedisplayedalsowhentheactionruleisnotactive.
Createtheactionrule:
1.GotoEvents>ActionRules
2.ClickAddtocreateanewrule.
3.SelectaTriggerand,optionally,aScheduleandAdditionalconditions.Seetheonlinehelpfordetails.
4.FromtheActionslist,selectOverlayText
5.EnterthetexttodisplayintheTexteld.Thisisthetextthat#Dwillbereplacedby.
6.SpecifytheDuration.Thetextcanbedisplayedwhiletheruleisactiveorforaxednumberofseconds.
Example
Todisplaythetext“Motiondetected”whenmotionisdetected,enter#DintheIncludetexteldandenter“Motiondetected”in
theTexteldwhensettinguptheactionrule.
Note
Todisplaytextinmultipleviewareas,overlaytextmustbeenabledineachviewarea.
PrivacyMask
Aprivacymaskisauser-denedareathatpreventusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks
ofsolidcolorandareappliedonthevideostream.PrivacymaskscannotbebypassedusingtheVAPIX®applicationprogramming
interface(API).
ThePrivacyMaskList(Video>PrivacyMask)showsallthemasksthatarecurrentlyconguredintheAxisproductandindicates
iftheyareenabled.
Youcanaddanewmask,re-sizethemaskwiththemouse,chooseacolorforthemask,andgivethemaskaname.
Thegreybarontheedgeoftheimagerepresentsaprivacymaskinanadjacentvideostreamanditenablesyoutoalignanew
privacymasktotheexistingone.
Formoreinformation,seetheonlinehelp
Important
Addingmanyprivacymasksmayaffecttheproduct’sperformance.
23
AXISQ3709-PVENetworkCamera
ConfiguretheLiveViewPage
ConfiguretheLiveViewPage
YoucancustomizetheLiveViewpageandalterittosuityourrequirements.Itispossibletodenethefollowingfeaturesof
theLiveViewpage.
StreamProle.Seepage18.
DefaultViewerforBrowser.Seepage24.
ViewerSettings.Seepage24.
ActionButtons.ThesearethebuttonsdescribedinControlsontheLiveViewPageonpage11.
UserDenedLinks.Seepage25.
DefaultViewerforBrowsers
FromLiveViewCong>DefaultViewerselectthedefaultmethodforviewingvideoimagesinyourbrowser.Theproductattempts
toshowthevideoimagesintheselectedvideoformatandviewer.Ifthisisnotpossible,theproductoverridesthesettingsand
selectsthebestavailablecombination.
BrowserViewerDescription
AMC
RecommendedviewerinInternetExplorer(H.264/MotionJPEG).
QuickTime
H.264.
WindowsInternetExplorer
StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa
newimage.
ServerPush
Recommendedviewerforotherbrowsers(MotionJPEG).
QuickTime
H.264.
Otherbrowsers
StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa
newimage.
Formoreinformation,pleaseseetheonlinehelp.
ViewerSettings
Tocongureoptionsfortheviewer,gotoLiveViewCong>ViewerSettings.
SelectShowviewertoolbartodisplaytheAXISMediaControl(AMC)ortheQuickTimeviewertoolbarunderthevideo
imageinyourbrowser.
H.264decoderinstallation.TheadministratorcandisableinstallationoftheH.264decoderincludedwithAXISMedia
Control.Thisisusedtopreventinstallationofunlicensedcopies.Furtherdecoderlicensescanbepurchasedfromyour
Axisreseller.
SelectShowcrosshairinPTZjoystickmodetoenableacrossthatwillindicatethecenteroftheimageinPTZjoystick
mode.
SelectUsePTZjoystickmodeasdefaulttoenablejoystickmode.Themodecanbechangedtemporarilyfromthe
PTZcontrolpanel.
SelectEnablerecordingbuttontoenablerecordingfromtheLiveViewpage.Thisbuttonisavailablewhenusingthe
AMCviewer.TherecordingsaresavedtothelocationspeciedintheAMCControlPanel.SeeAXISMediaControl
(AMC)onpage14.
24
AXISQ3709-PVENetworkCamera
ConfiguretheLiveViewPage
UserDenedLinks
Todisplayuser-denedlinksintheLiveViewpage,selecttheShowcustomlinkoption,givethelinkanameandthenentertheURL
tolinkto.Whendeningaweblinkdonotremovethe'http://'fromtheURLaddress.Customlinkscanbeusedtorunscriptsor
activateexternaldevicesconnectedtotheproduct,ortheycanlinktoawebpage.Customlinksdenedascgilinkswillrunthe
scriptinthebackground,inahiddenframe.Deningthelinkasaweblinkwillopenthelinkinanewwindow.
25
AXISQ3709-PVENetworkCamera
PTZ(PanTiltZoom)
PTZ(PanTiltZoom)
ThePTZmenuisavailableifdigitalPTZ(pan,tiltandzoom)isenabledintheselectedviewarea.Formoreinformationonviewareas,
seeViewAreaonpage20.
PresetPositions
Apresetpositionisasavedviewthatcanbeusedtoquicklysteerthecameratoaspecicposition.Apresetpositionconsistsof
thefollowingvalues:
Panandtiltpositions
Zoomposition
Eachviewareahasitsownpresetpositions.
AccessthePresetPositions
Presetpositionscanbeaccessedinseveralways:
ByselectingthepresetfromtheSourcedrop-downlistintheLiveViewPage.
Whensettingupactionrules.Seepage33.
AddaPresetPosition
1.GotoPTZ>PresetPositions.
2.Clickintheimageorusethecontrolstosteerthecameraviewtothedesiredposition,seePresetPositions.
3.EnteradescriptivenameintheCurrentpositioneld.
4.ClickAddtosavethepresetposition.
Toincludethepresetpositionnameintheoverlaytext,gotoVideo,selectIncludeoverlaytextandenterthemodier#Pinthe
eld.Formoreinformationaboutmodiers,seeFileNaming&Date/TimeFormatsintheonlinehelp
.
SettheHomePosition
TheentireviewareaistreatedastheHomepositionwhichisreadilyaccessiblebyclickingtheHomebuttonontheLiveView
pageandinthePresetPositionssetupwindow.
TheproductcanbeconguredtoreturntotheHomepositionwhenthePTZfunctionalityhasbeeninactiveforaspeciedlengthof
time.EnterthelengthoftimeintheReturntohomeaftereldandclickSave.Setthetimetozerotopreventtheproductfrom
automaticallyreturningtotheHomeposition.
Advanced
Controls
AdvancedPTZsettingscanbeconguredunderPTZ>Advanced>Controls.
ThePanelShortcutCommandButtonslistshowstheuser-denedbuttonsthatcanbeaccessedfromtheLiveViewpage’sCtrl
panel.ThesebuttonscanbeusedtoprovidedirectaccesstocommandsissuedusingtheVAPIX®applicationprogramminginterface.
ClickAddtoaddanewshortcutcommandbutton.
ThefollowingPTZcontrolsareenabledbydefault:
26
AXISQ3709-PVENetworkCamera
PTZ(PanTiltZoom)
Pancontrol
Tiltcontrol
Zoomcontrol
Todisablespeciccontrols,deselecttheoptionsunderEnable/Disablecontrols.
Ifusingmultipleviewareas,deselectingacontrolwillonlydisablethecontrolintheselectedviewarea.
Note
DisablingPTZcontrolswillnotaffectpresetpositions.Forexample,ifthetiltcontrolisdisabled,theproductcanstillmoveto
presetpositionsthatrequireatiltmovement.
ControlQueue
Note
TheadministratorcanenableanddisablePTZcontrolsforselectedusers.
Toidentifydifferentusersintheviewergroup,cookiesmustbeenabledontheclient.
TheControlqueuepolltimeismeasuredinseconds.Formoreinformationseetheonlinehelp.
TheadministratorcansetupaqueueforPTZcontrollersfromPTZ>ControlQueue.Oncesetup,thePTZControlQueuebuttons
appearintheLiveViewpageofferingoneviewerexclusivecontrolforalimitedperiodoftime.Otheruserswillbeplacedinqueue.
Auserwhobelongstoagroup(seeUsersonpage41)withahigherPTZprioritycangobeforeotherusersinthequeueandtake
controloftheproduct.Theorderofpriorityisasfollows:
1.AdministratorAnadministratortakesoverPTZcontrolregardlessofwhoisrstinqueue.Theadministratorwillbe
removedfromthequeue60secondsafterthelastPTZcontrolcommand.
2.EventTheAxisproductcanbeconguredtogotoapresetpositionwhentriggeredbyanalarm(seeEventsonpage33).
Theeventwillimmediatelybeplacedrstinthequeueexceptwhenanadministratorisincontrol.
3.OperatorSameasadministratorbutwithlowerpriority
4.ViewerMultipleviewersmustwaitfortheirturn.Theviewerhas60secondsPTZcontrolbeforecontrolispassed
ontothenextviewerinqueue.
27
AXISQ3709-PVENetworkCamera
Detectors
Detectors
CameraTampering
CameraTamperingcangenerateanalarmwheneverthecameraisrepositioned,orwhenthelensiscovered,spray-paintedorseverely
defocused.Tosendanalarm,forexampleanemail,anactionrulemustbesetup.
Toconguretamperingdetection:
1.GotoDetectors>CameraTampering.
2.SettheMinimumduration,thatis,thetimethatmustelapsebeforeanalarmisgenerated.Increasetimetoprevent
falsealarmsforknownconditionsthataffecttheimage.
3.SelectAlarmfordarkimagesifanalarmshouldbegeneratediflightsaredimmedorturnedoff,orifthelensissprayed,
covered,orrenderedseverelyoutoffocus.
4.ClickSave.
Toconguretheproducttosendanalarmwhentamperingoccurs:
1.GotoEvents>ActionRules.
2.ClickAddtosetupanewactionrule.
3.EnteraNamefortheactionrule.
4.UnderCondition,selectDetectorsfromtheTriggerlist.
5.SelectTamperingfromthelistofdetectors.
6.Optionally,selectascheduleandsetadditionalconditions.
7.Selecttheaction.Tosendanemail,selectSendNoticationandselectaRecipientfromthelistofdenedrecipients.
Note
TheWhiletheruleisactiveoptionunderDurationcannotbeusedwithcameratampering,sincecameratamperingdoesnot
haveadurationandonceithasbeentriggereditwillnotautomaticallyreturntoitsuntriggeredstate.
Formoreinformationonactionsrules,seeEventsonpage33.
MotionDetection
Motiondetectionisusedtogenerateanalarmwhenevermovementstartsorstopsinthecameraview.
Motiondetectionisconguredbydeningupto10IncludeandExcludewindows:
Includewindowsdeneareaswheremotionshouldbedetected
ExcludewindowsdeneareaswithinanIncludewindowthatshouldbeignored(areasoutsideIncludewindows
areautomaticallyignored).
Forinstructions,seeSetUpMotionDetectionWindowsonpage29.
Tocontrolthenumberofmotiondetectionalarms,theparametersObjectSize,HistoryandSensitivitycanbeadjusted.See
MotionDetectionParametersonpage29.
Oncemotiondetectionwindowsarecongured,theAxisproductcanbeconguredtoperformactionswhenmotionisdetected.
Possibleactionsincludeuploadingimagesandstartrecording.Formoreinformation,seeSetUpActionRulesonpage33.
28
AXISQ3709-PVENetworkCamera
Detectors
Note
Usingthemotiondetectionfeaturemaydecreasetheproduct’soverallperformance.
ThepositionoftheMotionDetectionWindowisrelativetotheorientationoftheCamera.Changingtheorientationofthe
camerawillalsochangethepositionoftheMotionDetectionWindow.
SetUpMotionDetectionWindows
TosetupamotiondetectionIncludeWindow,followtheseinstructions:
1.GotoDetectors>MotionDetection.
2.SelectadesiredresolutionforviewingwhilesettingupMotionDetectionfromtheViewinlist.
3.SelecttheCongureIncludedWindowsoptionandclickNew.Selectthenewwindowinthelistofwindowsand
enteradescriptivename.
4.Adjustthesize(dragthebottomright-handcorner)andtheposition(clickonthetextatthetopanddragtothedesired
position)ofthewindow.
5.AdjusttheObjectSize,HistoryandSensitivityprolesliders(seeMotionDetectionParametersfordetails).Anydetected
motionwithinanactivewindowisindicatedbyredpeaksintheActivitywindow.
6.ClickSave.
Toexcludepartsoftheincludewindow,selecttheCongureExcludedWindowsandpositiontheexcludewindowwithinthe
includewindow.
Todeleteanincludeorexcludewindow,selectthewindowinthelistofwindowsandclickDel.
MotionDetectionParameters
Theparameterscontrollingmotiondetectionaredescribedinthetablebelow:
Parameter
ObjectSize
History
Sensitivity
Description
Objectsizerelativetowindow
size.
Objectmemorylength.
Differenceinluminance
betweenbackgroundand
object.
Highlevel(100%)
Onlyverylargeobjectstrigger
motiondetection.
Anobjectthatappearsin
thewindowtriggersmotion
detectionforalongtime
beforeitisconsideredas
non-moving.
Ordinarycoloredobjectson
ordinarybackgroundstrigger
motiondetection.
Mediumlevel(50%)
Alargedifferenceinluminance
isrequiredtotriggermotion
detection.
Lowlevel(0%)
Evenverysmallobjectstrigger
motiondetection.
Anobjectthatappearsin
thewindowtriggersmotion
detectiononlyforaveryshort
timebeforeitisconsideredas
non-moving.
Onlyverybrightobjectson
adarkbackgroundtrigger
motiondetection.
Recommendedvalues
5–15%60–90%75–95%
Defaultvalues
15%90%90%
29
AXISQ3709-PVENetworkCamera
Detectors
Note
Totriggeronsmallobjectsormovements,useseveralsmallmotiondetectionwindowsratherthanonelargewindow,
andselectalowobjectsize.
Toavoidtriggeringonsmallobjects,selectahighobjectsize.
Whilemonitoringanareawheremovingobjectsarenotexpected,selectahighhistorylevel.Thiswillcausemotion
detectiontotriggeraslongastheobjectispresentinthewindow.
Toonlydetectashinglight,selectalowsensitivity.Inothercaseshighsensitivityisrecommended.
30
AXISQ3709-PVENetworkCamera
Applications
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Forinformationaboutavailableapplications,downloads,trialsandlicenses,gotowww.axis.com/applications
Note
Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
ApplicationLicenses
Someapplicationsneedalicensetorun.Licensescanbeinstalledintwoways:
AutomaticinstallationrequiresaccesstotheInternet
ManualinstallationobtainthelicensekeyfromtheapplicationvendoranduploadthekeytotheAxisproduct
Torequestalicense,theAxisproductserialnumber(S/N)isrequired.Theserialnumbercanbefoundontheproductlabelandunder
SystemOptions>Support>SystemOverview.
Anapplicationlicenseisvalidforonechannel.Additionallicensesmustbeobtainedinordertorunanapplicationonmultiple
channels.
UploadApplication
Touploadandstartanapplication:
1.GotoSetup>Applications.
2.UnderUploadApplication,clickBrowse.LocatetheapplicationleandclickUploadPackage.
3.Installthelicense(ifapplicable).Forinstructions,seethedocumentationprovidedbytheapplicationvendor.
4.Starttheapplication.GotopageApplications,selecttheapplicationinthelistofinstalledapplicationsandclickStart.
5.Conguretheapplication.Forinstructions,seethedocumentationprovidedbytheapplicationvendor.
Note
Applicationscanbeuploadedbyproductadministrators.
ApplicationsandlicensescanbeinstalledonmultipleproductsatthesametimeusingAXISCameraManagement,version
3.10andlater.
Togeneratealoglefortheapplication,gotoApplications.SelecttheapplicationandclickLog.
ApplicationConsiderations
Ifanapplicationisupgraded,applicationsettings,includingthelicense,willberemoved.Thelicensemustbereinstalledand
theapplicationrecongured.
IftheAxisproduct’srmwareisupgraded,uploadedapplicationsandtheirsettingswillremainunchanged,althoughthisisnot
guaranteedbyAxisCommunications.Notethattheapplicationmustbesupportedbythenewrmware.Forinformationabout
rmwareupgrades,seeUpgradetheFirmware.
IftheAxisproductisrestarted,runningapplicationswillrestartautomatically.
31
AXISQ3709-PVENetworkCamera
Applications
IftheAxisproductisrestored,uploadedapplicationsremainunchangedbutmustberestarted.Tostarttheapplication,goto
Setup>Applications.SelecttheapplicationinthelistofinstalledapplicationsandclickStart.Forinformationaboutrestoring
theAxisproduct,seeMaintenance.
IftheAxisproductisresettofactorydefault,uploadedapplicationsandtheirsettingsareremoved.Forinformationaboutfactory
default,seeResettoFactoryDefaultSettings.
32
AXISQ3709-PVENetworkCamera
Events
Events
TheEventpagesallowyoutoconguretheAxisproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.
SetUpActionRules
Anactionruledenestheconditionsthatmustbemetfortheproducttoperformanaction,forexamplerecordvideoorsendan
emailnotication.Ifmultipleconditionsaredened,allofthemmustbemettotriggertheaction.
Formoreinformationaboutavailabletriggersandactions,seeTriggersonpage33andActionsonpage34.
Thefollowingexampledescribeshowtosetupanactionruletorecordvideotoanetworkshareifthereismovementinthe
camera’seldofview.
Setupmotiondetectionandaddanetworkshare:
1.GotoDetectors>MotionDetectionandcongureamotiondetectionwindow.Seepage29.
2.GotoSystemOptions>Storageandsetupthenetworkshare.Seepage49.
Setuptheactionrule:
1.GotoEvents>ActionRulesandclickAdd.
2.SelectEnableruleandenteradescriptivenamefortherule.
3.SelectDetectorsfromtheTriggerdrop-downlist.
4.SelectMotionDetectionfromthedrop-downlist.Selectthemotiondetectionwindowtouse.
5.Optionally,selectaScheduleandAdditionalconditions.Seebelow.
6.UnderActions,selectRecordVideofromtheTypedrop-downlist.
7.SelectaStreamproleandconguretheDurationsettingsasdescribedbelow.
8.SelectNetworkSharefromtheStoragedrop-downlist.
Tousemorethanonetriggerfortheactionrule,selectAdditionalconditionsandclickAddtoaddadditionaltriggers.Whenusing
additionalconditions,allconditionsmustbemettotriggertheaction.
Topreventanactionfrombeingtriggeredrepeatedly,aWaitatleasttimecanbeset.Enterthetimeinhours,minutesandseconds,
duringwhichthetriggershouldbeignoredbeforetheactionrulecanbeactivatedagain.
TherecordingDurationofsomeactionscanbesettoincludetimeimmediatelybeforeandaftertheevent.SelectPre-triggertime
and/orPost-triggertimeandenterthenumberofseconds.WhenWhiletheruleisactiveisenabledandtheactionistriggered
againduringthepost-triggertime,therecordingtimewillbeextendedwithanotherpost-triggertimeperiod.
Formoreinformation,seetheonlinehelp
.
Triggers
Availableactionruletriggersandconditionsinclude:
ApplicationsUseinstalledapplicationstotriggertherule.SeeApplicationsonpage31.
Detectors
33
AXISQ3709-PVENetworkCamera
Events
-Day/NightModeTriggertherulewhentheproductswitchesbetweendaymode(IRcutlteron)andnight
mode(IRcutlteroff).Thiscanforexamplebeusedtocontrolanexternalinfrared(IR)lightconnected
toanoutputport.
-LiveStreamAccessedTriggertherulewhenanystreamisaccessedandduringedgestorageplayback.
Thiscanforexamplebeusedtosendnotications.
-MotionDetectionTriggertherulewhenmotionisdetected.SeeMotionDetectiononpage28.
-TamperingTriggertherulewhentamperingisdetected.SeeCameraTamperingonpage28.
Hardware
-FanTriggertheruleifthefanismalfunctioning.Thiscanforexamplebeusedtosendmaintenance
notications.
-NetworkTriggertheruleifnetworkconnectionislostorrestored.
-TemperatureTriggertheruleifthetemperaturefallsoutsideorinsidetheoperatingrangeoftheproduct.This
canforexamplebeusedtosendmaintenancenotications.
InputSignal
-ManualTriggerTriggertheruleusingtheManualTriggerbuttonintheLiveViewpage.SeeControlson
theLiveViewPageonpage1 1.Thiscanforexamplebeusedtovalidateactionsduringproductinstallation
andconguration.
-VirtualInputscanbeusedbyaVMS(VideoManagementSystem)totriggeractions.Virtualinputscan,for
example,beconnectedtobuttonsintheVMSuserinterface.
PTZ
-MovingTriggertherulewhenthecameraviewmovesduetoaPTZoperation.Thiscanforexamplebeused
asanadditionalconditiontopreventanactionruletriggeredbymotiondetectiontorecordvideowhilethe
cameraviewmovesduetoaPTZoperation.
-PresetReachedTriggertherulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebeused
withtheSendImagesactiontouploadimagesfromthepresetposition.
Storage
-DisruptionTriggertheruleifstorageproblemsaredetected,forexampleifthestoragedeviceisunavailable,
removed,full,lockedorifotherreadorwriteproblemsoccur.Thiscanforexamplebeusedtosendmaintenance
notications.
-RecordingTriggerstherulewhentheAxisproductrecordstothestoragedevice.Therecordingstatustrigger
canbeusedtonotifytheoperator,forexamplebyashingLEDlights,iftheproducthasstartedorstoppedto
recordtothestoragedevice.Notethat,thistriggercanbeusedonlyforedgestoragerecordingstatus.
System
-SystemReadyTriggertherulewhentheproducthasbeenstartedandallservicesarerunning.Thiscanfor
examplebeusedtosendanoticationwhentheproductrestarts.
Time
-RecurrenceTriggertheruleperiodically.SeeSetUpRecurrencesonpage37.Thiscanforexamplebeusedto
uploadanimageevery5minutes.
-UseScheduleTriggertheruleaccordingtotheselectedschedule.SeeCreateSchedulesonpage37.
Actions
Availableactionsinclude:
34
AXISQ3709-PVENetworkCamera
Events
Day/NightVisionModeSetdaymode(IRcutlteron)ornightmode(IRcutlteroff).
OverlayTextDisplayanoverlaytext.SeeUseOverlayTextinanActionRuleonpage22.
PTZControl
-PresetPositionGotoapresetposition.
RecordVideoRecordvideotoaselectedstorage.
SendImagesSendimagestoarecipient.
SendNoticationSendanoticationmessagetoarecipient.
SendSNMPTrapSendanSNMPtrapmessagetotheoperator.MakesurethatSNMPisenabledandcongured
underSystemOptions>Network>SNMP.
SendVideoClipSendavideocliptoarecipient.
StatusLEDFlashtheLEDindicator.Thiscanforexamplebeusedtovalidatetriggerssuchasmotiondetectionduring
productinstallationandconguration.
AddRecipients
Theproductcansendmedialesandmessagestonotifyusersaboutevents.Beforetheproductcansendmedialesornotication
messages,youmustdeneoneoremorerecipients.Forinformationaboutavailableoptions,seeRecipientTypesonpage35.
Toaddarecipient:
1.GotoEvents>RecipientsandclickAdd.
2.Enteradescriptivename.
3.SelectarecipientType.
4.Entertheinformationneededfortherecipienttype.
5.ClickTesttotesttheconnectiontotherecipient.
6.ClickOK.
RecipientTypes
Thefollowingrecipientsareavailable:
RecipientUsewithactionNotes
Email
SendImages
SendNotication
SendVideoClip
Anemailrecipientcancontainmultipleemailaddresses.
FTP
SendImages
SendVideoClip
35
AXISQ3709-PVENetworkCamera
Events
SFTPSendImages
SendVideoClip
EncryptedletransferusingSSHFileTransportProtocol
(SFTP).SFTPisamoresecuremethodthanFTPbutle
transfermightbeslower,especiallyforlargelessuchashigh
resolutionvideo.
SpecifylogininformationfortheSFTPserverandtheserver’s
publickeyMD5ngerprint(32hexadecimaldigits).
TheSFTPrecipientsupportsSFTPserversusingSSH-2with
RSAandDSAhostkeytypes.RSAisthepreferredmethod.To
useDSA,disabletheRSAkeyontheSFTPserver.
HTTP
SendImages
SendNotication
SendVideoClip
HTTPSSendImages
SendNotication
SendVideoClip
EncryptedletransferusingHyperTextTransferProtocol
Secure(HTTPS).
SpecifylogininformationfortheHTTPSserverandvalidate
theserver’scerticate.IfthereisaproxybetweentheAxis
productandtheHTTPSserver,alsospecifytheproxysettings.
NetworkShareSendImages
SendVideoClip
Anetworksharecanalsobeusedasastoragedevicefor
recordedvideo.GoSystemOptions>Storagetocongure
anetworksharebeforesettingupacontinuousrecordingor
anactionruletorecordvideo.Formoreinformationabout
storagedevices,seeStorageonpage49.
TCPSendNotication
SetUpEmailRecipients
Emailrecipientscanbeconguredbyselectingoneofthelistedemailproviders,orbyspecifyingtheSMTPserver,portand
authenticationusedby,forexample,acorporateemailserver.
Note
Someemailprovidershavesecurityltersthatpreventusersfromreceivingorviewinglargeamountofattachments,from
receivingscheduledemailsandsimilar.Checktheemailprovider’ssecuritypolicytoavoiddeliveryproblemsandlocked
emailaccounts.
Tosetupanemailrecipientusingoneofthelistedproviders:
1.GotoEvents>RecipientsandclickAdd.
2.EnteraNameandselectEmailfromtheTypelist.
3.EntertheemailaddressestosendemailstointheToeld.Usecommastoseparatemultipleaddresses.
4.SelecttheemailproviderfromtheProviderlist.
5.EntertheuserIDandpasswordfortheemailaccount.
6.ClickTesttosendatestemail.
Tosetupanemailrecipientusingforexampleacorporateemailserver,followtheinstructionsabovebutselectUserdenedas
Provider.EntertheemailaddresstoappearassenderintheFromeld.SelectAdvancedsettingsandspecifytheSMTPserver
address,portandauthenticationmethod.Optionally,selectUseencryptiontosendemailsoveranencryptedconnection.Theserver
certicatecanbevalidatedusingthecerticatesavailableintheAxisproduct.Forinformationonhowtouploadcerticates,
seeCerticatesonpage43.
36
AXISQ3709-PVENetworkCamera
Events
CreateSchedules
Schedulescanbeusedasactionruletriggersorasadditionalconditions,forexampletorecordvideoifmotionisdetectedoutside
ofcehours.Useoneofthepredenedschedulesorcreateanewscheduleasdescribedbelow.
Tocreateanewschedule:
1.GotoEvents>SchedulesandclickAdd.
2.Enteradescriptivenameandtheinformationneededforadaily,weekly,monthlyoryearlyschedule.
3.ClickOK.
Tousethescheduleinanactionrule,selecttheschedulefromtheScheduledrop-downlistintheActionRuleSetuppage.
SetUpRecurrences
Recurrencesareusedtotriggeractionrulesrepeatedly,forexampleevery5minutesoreveryhour.
Tosetuparecurrence:
1.GotoEvents>RecurrencesandclickAdd.
2.Enteradescriptivenameandrecurrencepattern.
3.ClickOK.
Tousetherecurrenceinanactionrule,rstselectTimefromtheTriggerdrop-downlistintheActionRuleSetuppageandthen
selecttherecurrencefromtheseconddrop-downlist.
Tomodifyorremoverecurrences,selecttherecurrenceintheRecurrencesListandclickModifyorRemove.
37
AXISQ3709-PVENetworkCamera
Recordings
Recordings
TheAxisproductcanbeconguredtorecordvideocontinuouslyoraccordingtoanactionrule:
Tostartacontinuousrecording,seepage39.
Tosetupactionrules,seepage33.
Toaccessrecordings,seeFindRecordingsonpage38.
Toplayrecordings,seePlayRecordingonpage39.
Toexportarecordingasavideoclip,seeExportVideoCliponpage39.
Tocongurecameracontrolledstorage,seeStorageonpage49.
FindRecordings
RecordingsmadetothenetworksharecanbeaccessedfromtheRecordings>Listpage.Thepagelistsallrecordingsandshowseach
recording’sstartdateandtime,durationandtheeventthattriggeredtherecording.
Therecordinglistalsodisplaysthenameofthechannel(left,centre,orright)onwhichtherecordingwasmade.
Note
Therecording’sstartdateandtimeissetaccordingtotheAxisproduct’sdateandtimesettings.IftheAxisproductis
conguredtouseatimezonedifferentfromthelocaltimezone,makesuretoconguretheRecordingtimeltersaccording
totheproduct’stimezone.DateandtimesettingsareconguredunderSystemOptions>Date&Time,seeDate&Time
onpage43.
Tondarecording,followthesesteps:
1.GotoRecordings>List.
2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilter:
RecordingtimeListrecordingsthatstartedbetweentheFromandTotimes.
EventListrecordingsthatweretriggeredbyaspecicevent.Selectcontinuoustolistcontinuousrecordings.
StorageListrecordingsfromaspecicstoragedevice.
SortSpecifyhowrecordingsshouldbesortedinthelist.
ResultsSpecifythemaximumnumberofrecordingstodisplay.
3.Toapplythelters,clicktheFilterbutton.Someltersmaytakealongtimetocomplete.
4.TherecordingsaredisplayedintheRecordinglist.
Toplayarecording,selecttherecordingandclickPlay.SeealsoPlayRecordingonpage39.
Toviewdetailedinformationaboutarecording,selecttherecordingandclickProperties.
Toexportarecordingorapartofarecordingasavideoclip,selecttherecordingandclickExport.SeealsoExportVideoClipon
page39.
Toremovearecordingfromthestoragedevice,selecttherecordingandclickRemove.
38
AXISQ3709-PVENetworkCamera
Recordings
PlayRecording
RecordingsonthenetworksharecanbeplayeddirectlyfromtheAxisproduct’swebpages.
Toplayarecording,followthesesteps:
1.GotoRecordings>List.
2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttonto
applythelters.SeealsoFindRecordingsonpage38.
3.SelecttherecordingandclickPlay.Therecordingwillbeplayedinanewbrowserwindow.
ExportVideoClip
Recordingsonthenetworksharecanbeexportedasvideoclips.Itispossibletoexportacompleterecordingorapartofarecording.
Note
TheexportedrecordingisaMatroskavideole(.mkv).ToplaytherecordinginWindowsMediaPlayer,AXISMatroskaFile
Splittermustbeinstalled.AXISMatroskaFileSplittercanbedownloadedfromwww.axis.com/techsup/software
Toexportavideoclip,followthesesteps:
1.GotoRecordings>List.
2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttonto
applythelters.SeealsoFindRecordingsonpage38.
3.SelecttherecordingandclickExport.TheExportRecordingdialogopens.
4.Bydefault,thecompleterecordingisselected.Toexportapartoftherecording,modifythestartandstoptimes.
5.Optionally,enteralenamefortherecording.
6.ClickExport.
Note
Recordingscanalsobeexportedfromtheplaybackwindow.
ContinuousRecording
TheAxisproductcanbeconguredtocontinuouslysavevideotoastoragedevice.Forinformationaboutstoragedevices,seeStorage
onpage49.Topreventthediskfrombecomingfull,itisrecommendedtocongurethedisktoautomaticallyremoveoldrecordings.
Ifanewstreamproleisselectedwhilearecordingisongoing,therecordingwillbestoppedandsavedintherecordinglistanda
newrecordingwiththenewstreamprolewillstart.Allpreviouscontinuousrecordingswillremainintherecordinglistuntilthey
areremovedmanuallyorthroughautomaticremovalofoldrecordings.
Tostartacontinuousrecording,followthesesteps:
1.GotoRecordings>Continuous.
2.SelectEnabled.
3.SelectthetypeofstoragedevicefromtheStoragelist.
4.SelectaStreamproletouseforcontinuousrecordings.
5.ClickSavetosaveandstarttherecording.
39
AXISQ3709-PVENetworkCamera
Languages
Languages
MultiplelanguagescanbeinstalledintheAxisproduct.Allwebpagesincludingtheonlinehelpwillbedisplayedintheselected
language.Toswitchlanguages,gotoSetup>Languagesandrstuploadthenewlanguagele.Browseandlocatetheleandclick
theUploadLanguagebutton.SelectthenewlanguagefromthelistandclickSave.
Note
Resettingtheproducttofactorydefaultsettingswilleraseanyuploadedlanguagelesandresettheproductlanguageto
English.
ClickingtheRestorebuttonontheMaintenancepagewillnotaffectthelanguage.
Armwareupgradewillnotaffectthelanguageused.Howeverifyouhaveuploadedanewlanguagetotheproductand
laterupgradethermware,itmayhappenthatthetranslationnolongermatchestheproduct'swebpages.Inthiscase,
uploadanupdatedlanguagele.
Alanguagealreadyinstalledintheproductwillbereplacedwhenacurrentoralaterversionofthelanguageleisuploaded.
40
AXISQ3709-PVENetworkCamera
SystemOptions
SystemOptions
Security
Users
UseraccesscontrolisenabledbydefaultandcanbeconguredunderSystemOptions>Security>Users.Anadministratorcan
setupotherusersbygivingthemusernamesandpasswords.Itisalsopossibletoallowanonymousviewerlogin,whichmeans
thatanybodymayaccesstheLiveViewpage.
Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):
ViewershaveaccesstotheLiveViewpage
Operatorshaveaccesstoallsettingsexcept:
-creatingandmodifyingPTZpresets
-creatingandmodifyingPTZcontrolsettings
-creatingandmodifyingprivacymasksettings
-uploadingapplicationsandlanguageles
-anyofthesettingsincludedintheSystemOptions
Administratorshaveunrestrictedaccesstoallsettings.Theadministratorcanadd,modifyandremoveotherusers.
Note
NotethatwhentheoptionEncrypted&unencryptedisselected,thewebserverwillencryptthepassword.Thisisthedefault
optionforanewunitoraunitresettofactorydefaultsettings.
UnderHTTP/RTSPPasswordSettings,selectthetypeofpasswordtoallow.Youmayneedtoallowunencryptedpasswordsifthereare
viewingclientsthatdonotsupportencryption,orifyouupgradedthermwareandexistingclientssupportencryptionbutneed
tologinagainandbeconguredtousethisfunctionality.
UnderUserSettings,selecttheEnableanonymousviewerloginoptiontoallowanonymoususersaccesstotheLiveViewpage.
SelecttheEnableanonymousPTZcontrollogintoallowanonymoususersaccesstothePTZcontrols.
DeselecttheEnableBasicSetupoptiontohidetheBasicSetupmenu.BasicSetupprovidesquickaccesstosettingsthatshouldbe
madebeforeusingtheAxisproduct.
ONVIF
ONVIF(OpenNetworkVideoInterfaceForum)isaglobalinterfacestandardthatmakesiteasierforendusers,integrators,consultants,
andmanufacturerstotakeadvantageofthepossibilitiesofferedbynetworkvideotechnology.ONVIFenablesinteroperability
betweendifferentvendorproducts,increasedexibility,reducedcostandfuture-proofsystems.
BycreatingauseryouautomaticallyenableONVIFcommunication.UsetheusernameandpasswordwithallONVIFcommunication
withtheproduct.Formoreinformationseewww.onvif.org
IPAddressFilter
IPaddresslteringisenabledontheSystemOptions>Security>IPAddressFilterpage.Onceenabled,thelistedIPaddressare
allowedordeniedaccesstotheAxisproduct.SelectAlloworDenyfromthelistandclickApplytoenableIPaddressltering.
Theadministratorcanaddupto256IPaddressentriestothelist(asingleentrycancontainmultipleIPaddresses).
41
AXISQ3709-PVENetworkCamera
SystemOptions
HTTPS
HTTPS(HyperTextTransferProtocoloverSecureSocketLayer,orHTTPoverSSL)isawebprotocolprovidingencryptedbrowsing.
HTTPScanalsobeusedbyusersandclientstoverifythatthecorrectdeviceisbeingaccessed.Thesecuritylevelprovidedby
HTTPSisconsideredadequateformostcommercialexchanges.
TheAxisproductcanbeconguredtorequireHTTPSwhenusersfromdifferentusergroups(administrator,operator,viewer)login.
TouseHTTPS,anHTTPScerticatemustrstbeinstalled.GotoSystemOptions>Security>Certicatestoinstallandmanage
certicates.SeeCerticatesonpage43.
ToenableHTTPSontheAxisproduct:
1.GotoSystemOptions>Security>HTTPS
2.SelectanHTTPScerticatefromthelistofinstalledcerticates.
3.Optionally,clickCiphersandselecttheencryptionalgorithmstouseforSSL.
4.SettheHTTPSConnectionPolicyforthedifferentusergroups.
5.ClickSavetoenablethesettings.
ToaccesstheAxisproductviathedesiredprotocol,intheaddresseldinabrowser,enterhttps://fortheHTTPSprotocol
andhttp://fortheHTTPprotocol.
TheHTTPSportcanbechangedontheSystemOptions>Network>TCP/IP>Advancedpage.
IEEE802.1X
IEEE802.1Xisastandardforport-basedNetworkAdmissionControlprovidingsecureauthenticationofwiredandwirelessnetwork
devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).
ToaccessanetworkprotectedbyIEEE802.1X,devicesmustbeauthenticated.Theauthenticationisperformedbyanauthentication
server,typicallyaRADIUSserver,examplesofwhichareFreeRADIUSandMicrosoftInternetAuthenticationService.
InAxisimplementation,theAxisproductandtheauthenticationserveridentifythemselveswithdigitalcerticatesusingEAP-TLS
(ExtensibleAuthenticationProtocol-TransportLayerSecurity).ThecerticatesareprovidedbyaCerticationAuthority(CA).
Youneed:
aCAcerticatetoauthenticatetheauthenticationserver.
aCA-signedclientcerticatetoauthenticatetheAxisproduct.
Tocreateandinstallcerticates,gotoSystemOptions>Security>Certicates.SeeCerticatesonpage43.ManyCAcerticates
arepreinstalled.
ToallowtheproducttoaccessanetworkprotectedbyIEEE802.1X:
1.GotoSystemOptions>Security>IEEE802.1X.
2.SelectaCACerticateandaClientCerticatefromthelistsofinstalledcerticates.
3.UnderSettings,selecttheEAPOLversionandprovidetheEAPidentityassociatedwiththeclientcerticate.
4.ChecktheboxtoenableIEEE802.1XandclickSave.
Note
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbesynchronizedwithanNTP
server.SeeDate&Timeonpage43.
42
AXISQ3709-PVENetworkCamera
SystemOptions
Certicates
Certicatesareusedtoauthenticatedevicesonanetwork.Typicalapplicationsincludeencryptedwebbrowsing(HTTPS),network
protectionviaIEEE802.1Xandsecureuploadofimagesandnoticationmessagesforexampleviaemail.Twotypesofcerticates
canbeusedwiththeAxisproduct:
Server/Clientcerticates-ToauthenticatetheAxisproduct.
CAcerticates-Toauthenticatepeercerticates,forexamplethecerticateofanauthenticationserverincasetheAxisproductis
connectedtoanIEEE802.1Xprotectednetwork.
Note
Installedcerticates,exceptpreinstalledCAcerticates,willbedeletediftheproductisresettofactorydefault.Preinstalled
CAcerticatesthathavebeendeletedwillbereinstalled.
AServer/Clientcerticatecanbeself-signedorissuedbyaCerticateAuthority(CA).Aself-signedcerticateofferslimited
protectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.
Toinstallaself-signedcerticate:
1.GotoSetup>SystemOptions>Security>Certicates.
2.ClickCreateself-signedcerticateandprovidetherequestedinformation.
TocreateandinstallaCA-signedcerticate:
1.Createaself-signedcerticateasdescribedabove.
2.GotoSetup>SystemOptions>Security>Certicates.
3.ClickCreatecerticatesigningrequestandprovidetherequestedinformation.
4.CopythePEM-formattedrequestandsendtotheCAofyourchoice.
5.Whenthesignedcerticateisreturned,clickInstallcerticateanduploadthecerticate.
Server/ClientcerticatescanbeinstalledasCerticatefromsigningrequestorasCerticateandprivatekey.SelectCerticate
andprivatekeyiftheprivatekeyistobeuploadasaseparateleorifthecerticateisinPKCS#12format.
TheAxisproductisshippedwithseveralpreinstalledCAcerticates.Ifrequired,additionalCAcerticatescanbeinstalled:
1.GotoSetup>SystemOptions>Security>Certicates.
2.ClickInstallcerticateanduploadthecerticate.
Date&Time
TheAxisproduct’sdateandtimesettingsareconguredunderSystemOptions>Date&Time.
CurrentServerTimedisplaysthecurrentdateandtime(24hclock).Thetimecanbedisplayedin12hclockinthetextoverlay(see
below).
Tochangethedateandtimesettings,selectthepreferredTimemodeunderNewServerTime:
SynchronizewithcomputertimeSetsdateandtimeaccordingtothecomputer’sclock.Withthisoption,dateand
timearesetonceandwillnotbeupdatedautomatically.
SynchronizewithNTPServerObtainsdateandtimefromanNTPserver.Withthisoption,dateandtimesettingsare
updatedcontinuously.ForinformationonNTPsettings,seeNTPCongurationonpage46.
IfusingahostnamefortheNTPserver,aDNSservermustbecongured.SeeDNSCongurationonpage46.
SetmanuallyAllowsyoutomanuallysetdateandtime.
43
AXISQ3709-PVENetworkCamera
SystemOptions
IfusinganNTPserver,selectyourTimezonefromthedrop-downlist.Ifrequired,checkAutomaticallyadjustfordaylightsaving
timechanges.
TheDate&TimeFormatUsedinImagesisthedateandtimeformatdisplayedasatextoverlayinthevideostream.Usethe
predenedformatsorseeFileNaming&Date/TimeFormatsintheonlinehelp
forinformationonhowtocreatecustomdateand
timeformats.Toincludedateandtimeintheoverlaytext,gotoVideoandselectIncludedateandIncludetime.
Network
BasicTCP/IPSettings
TheAxisproductsupportsIPversion4andIPversion6.Bothversionscanbeenabledsimultaneously,andatleastoneversion
mustalwaysbeenabled.
Note
Toavoidconictresultinginlostaccesstovideostreams,alwayscongureallchannelswhenassigningstaticIPaddresses
manuallyusingIPv4addressconguration,IPv6addressconguration,ARP/Ping,orIPUtility.
IPv4AddressConguration
Bydefault,theAxisproductissettouseIPv4(IPversion4)andtoobtaintheIPaddressautomaticallyviaDHCP.TheIPv4settingsare
conguredunderSystemOptions>Network>TCP/IP>Basic.
DHCP(DynamicHostCongurationProtocol)allowsnetworkadministratorstocentrallymanageandautomatetheassignmentof
IPaddresses.DHCPshouldonlybeenabledifusingdynamicIPaddressnotication,oriftheDHCPcanupdateaDNSserver.Itis
thenpossibletoaccesstheAxisproductbyname(hostname).
IfDHCPisenabledandtheproductcannotbeaccessed,runAXISIPUtilitytosearchthenetworkforconnectedAxisproducts,orreset
theproducttothefactorydefaultsettings(seepage51)andthenperformtheinstallationagain.
TouseastaticIPaddress,checkUsethefollowingIPaddressandspecifytheIPaddress,subnetmaskanddefaultrouter.
IPv6AddressConguration
IfIPv6(IPversion6)isenabled,theAxisproductwillreceiveanIPaddressaccordingtothecongurationinthenetworkrouter.
ToenableIPv6,gotoSystemOptions>Network>TCP/IP>Basic.OthersettingsforIPv6shouldbeconguredinthenetworkrouter.
ARP/Ping
Theproduct’sIPaddresscanbeassignedusingARPandPing.Forinstructions,seeAssignIPAddressUsingARP/Pingonpage44.
TheARP/Pingserviceisenabledbydefaultbutisautomaticallydisabledtwominutesaftertheproductisstarted,orassoonasanIP
addressisassigned.Tore-assignIPaddressusingARP/Ping,theproductmustberestartedtoenableARP/Pingforanadditional
twominutes.
Todisabletheservice,gotoSystemOptions>Network>TCP/IP>BasicandcleartheoptionEnableARP/PingsettingofIPaddress.
Pingingtheproductisstillpossiblewhentheserviceisdisabled.
AssignIPAddressUsingARP/Ping
Theproduct'sIPaddresscanbeassignedusingARP/Ping.Thecommandmustbeissuedwithin2minutesofconnectingpower.
1.AcquireafreestaticIPaddressonthesamenetworksegmentasthecomputer.
2.Locatetheserialnumber(S/N)ontheproductlabel.
3.Openacommandpromptandenterthefollowingcommands:
44
AXISQ3709-PVENetworkCamera
SystemOptions
Linux/Unixsyntax
arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress>
Linux/Unixexample
arp-s192.168.0.12500:40:8c:18:10:00temp
ping-s408192.168.0.125
Windowssyntax(thismayrequirethatyourunthecommandpromptasanadministrator)
arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>
Windowsexample(thismayrequirethatyourunthecommandpromptasanadministrator)
arp-s192.168.0.12500-40-8c-18-10-00
ping-l408-t192.168.0.125
4.Checkthatthenetworkcableisconnectedandthenrestarttheproductbydisconnectingandreconnectingpower.
5.ClosethecommandpromptwhentheproductrespondswithReplyfrom192.168.0.125:...orsimilar.
6.Openabrowserandtypehttp://<IPaddress>intheLocation/Addresseld.
ForothermethodsofassigningtheIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxisSupport
webatwww.axis.com/techsup
Note
ToopenacommandpromptinWindows,opentheStartmenuandtypecmdintheRun/Searcheld.
TousetheARPcommandinWindows8/Windows7/WindowsVista,right-clickthecommandprompticonandselect
Runasadministrator.
ToopenacommandpromptinMacOSX,opentheTerminalutilityfromApplication>Utilities.
AXISVideoHostingSystem(AVHS)
AVHSusedinconjunctionwithanAVHSservice,provideseasyandsecureInternetaccesstoliveandrecordedvideoaccessiblefrom
anylocation.FormoreinformationandhelptondalocalAVHSServiceProvidergotowww.axis.com/hosting
TheAVHSsettingsareconguredunderSystemOptions>Network>TCPIP>Basic.ThepossibilitytoconnecttoanAVHSservice
isenabledbydefault.Todisable,cleartheEnableAVHSbox.
One-clickenabled-Pressandholdtheproduct’scontrolbutton(seeHardwareOverviewonpage7)forabout3secondsto
connecttoanAVHSserviceovertheInternet.Onceregistered,AlwayswillbeenabledandtheAxisproductstaysconnectedto
theAVHSservice.Iftheproductisnotregisteredwithin24hoursfromwhenthebuttonispressed,theproductwilldisconnect
fromtheAVHSservice.
Always-TheAxisproductwillconstantlyattempttoconnecttotheAVHSserviceovertheInternet.Onceregisteredtheproductwill
stayconnectedtotheservice.Thisoptioncanbeusedwhentheproductisalreadyinstalledanditisnotconvenienttousethe
one-clickinstallation.
AXISInternetDynamicDNSService
AXISInternetDynamicDNSServiceassignsahostnameforeasyaccesstotheproduct.Formoreinformation,seewww.axiscam.net
ToregistertheAxisproductwithAXISInternetDynamicDNSService,gotoSystemOptions>Network>TCP/IP>Basic.Under
Services,clicktheAXISInternetDynamicDNSServiceSettingsbutton(requiresaccesstotheInternet).Thedomainnamecurrently
registeredatAXISInternetDynamicDNSservicefortheproductcanatanytimeberemoved.
Note
AXISInternetDynamicDNSServicerequiresIPv4.
45
AXISQ3709-PVENetworkCamera
SystemOptions
AdvancedTCP/IPSettings
DNSConguration
DNS(DomainNameService)providesthetranslationofhostnamestoIPaddresses.TheDNSsettingsareconguredunderSystem
Options>Network>TCP/IP>Advanced.
SelectObtainDNSserveraddressviaDHCPtousetheDNSsettingsprovidedbytheDHCPserver.
Tomakemanualsettings,selectUsethefollowingDNSserveraddressandspecifythefollowing:
Domainname-Enterthedomain(s)tosearchforthehostnameusedbytheAxisproduct.Multipledomainscanbeseparatedby
semicolons.Thehostnameisalwaystherstpartofafullyqualieddomainname,forexample,myserveristhehostnameinthe
fullyqualieddomainnamemyserver.mycompany.comwheremycompany.comisthedomainname.
Primary/SecondaryDNSserver-EntertheIPaddressesoftheprimaryandsecondaryDNSservers.ThesecondaryDNSserveris
optionalandwillbeusediftheprimaryisunavailable.
NTPConguration
NTP(NetworkTimeProtocol)isusedtosynchronizetheclocktimesofdevicesinanetwork.TheNTPsettingsareconguredunder
SystemOptions>Network>TCP/IP>Advanced.
SelectObtainNTPserveraddressviaDHCPtousetheNTPsettingsprovidedbytheDHCPserver.
Tomakemanualsettings,selectUsethefollowingNTPserveraddressandenterthehostnameorIPaddressoftheNTPserver.
HostNameConguration
TheAxisproductcanbeaccessedusingahostnameinsteadofanIPaddress.ThehostnameisusuallythesameastheassignedDNS
name.ThehostnameisconguredunderSystemOptions>Network>TCP/IP>Advanced.
SelectObtainhostnameviaIPv4DHCPtousehostnameprovidedbytheDHCPserverrunningonIPv4.
SelectUsethehostnametosetthehostnamemanually.
SelectEnabledynamicDNSupdatestodynamicallyupdatelocalDNSserverswhenevertheAxisproduct’sIPaddresschanges.
Formoreinformation,seetheonlinehelp
.
Link-LocalIPv4Address
Link-LocalAddressisenabledbydefaultandassignstheAxisproductanadditionalIPaddresswhichcanbeusedtoaccess
theproductfromotherhostsonthesamesegmentonthelocalnetwork.TheproductcanhaveaLink-LocalIPandastatic
orDHCP-suppliedIPaddressatthesametime.
ThisfunctioncanbedisabledunderSystemOptions>Network>TCP/IP>Advanced.
HTTP
TheHTTPportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditiontothe
defaultsetting,whichis80,anyportintherange1024–65535canbeused.
HTTPS
TheHTTPSportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditionto
thedefaultsetting,whichis443,anyportintherange1024–65535canbeused.
ToenableHTTPS,gotoSystemOptions>Security>HTTPS.Formoreinformation,seeHTTPSonpage42.
46
AXISQ3709-PVENetworkCamera
SystemOptions
NATtraversal(portmapping)forIPv4
Anetworkrouterallowsdevicesonaprivatenetwork(LAN)toshareasingleconnectiontotheInternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktothe“outside”,thatis,theInternet.Securityontheprivatenetwork(LAN)isincreased
sincemostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(Internet).
UseNATtraversalwhentheAxisproductislocatedonanintranet(LAN)andyouwishtomakeitavailablefromtheother(WAN)side
ofaNATrouter.WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPportintheNATrouterisforwardedto
theproduct.
NATtraversalisconguredunderSystemOptions>Network>TCP/IP>Advanced.
Note
ForNATtraversaltowork,thismustbesupportedbytherouter.TheroutermustalsosupportUPnP
TM
.
Inthiscontext,routerreferstoanynetworkroutingdevicesuchasaNATrouter,Networkrouter,InternetGateway,
Broadbandrouter,Broadbandsharingdevice,orasoftwaresuchasarewall.
Enable/Disable-Whenenabled,theAxisproductattemptstocongureportmappinginaNATrouteronyournetwork,usingUPnP
TM
.
NotethatUPnP
TM
mustbeenabledintheproduct(seeSystemOptions>Network>UPnP).
UsemanuallyselectedNATrouter-SelectthisoptiontomanuallyselectaNATrouterandentertheIPaddressfortherouterin
theeld.Ifnorouterisspecied,theproductautomaticallysearchesforNATroutersonyournetwork.Ifmorethanonerouteris
found,thedefaultrouterisselected.
AlternativeHTTPport-SelectthisoptiontomanuallydeneanexternalHTTPport.Enteraportintherange1024–65535.Ifthe
porteldisemptyorcontainsthedefaultsetting,whichis0,aportnumberisautomaticallyselectedwhenenablingNATtraversal.
Note
AnalternativeHTTPportcanbeusedorbeactiveevenifNATtraversalisdisabled.ThisisusefulifyourNATrouterdoesnot
supportUPnPandyouneedtomanuallycongureportforwardingintheNATrouter.
Ifyouattempttomanuallyenteraportthatisalreadyinuse,anotheravailableportisautomaticallyselected.
Whentheportisselectedautomaticallyitisdisplayedinthiseld.Tochangethis,enteranewportnumberandclickSave.
FTP
TheFTPserverrunningintheAxisproductenablesuploadofnewrmware,userapplications,etc.TheFTPservercanbedisabled
underSystemOptions>Network>TCP/IP>Advanced.
Note
ThisFTPserverhasnothingtodowiththeproduct’sabilitytotransferimagesviaFTPtootherlocationsandservers.
RTSP
TheRTSPserverrunningintheAxisproductallowsaconnectingclienttostartanH.264stream.TheRTSPportnumbercanbe
changedunderSystemOptions>Network>TCP/IP>Advanced.Thedefaultportis554.
Note
H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.
SOCKS
SOCKSisanetworkingproxyprotocol.TheAxisproductcanbeconguredtouseaSOCKSservertoreachnetworksontheother
sideofarewallorproxyserver.ThisfunctionalityisusefuliftheAxisproductislocatedonalocalnetworkbehindarewall,and
notications,uploads,alarms,etcneedtobesenttoadestinationoutsidethelocalnetwork(forexampletheInternet).
SOCKSisconguredunderSystemOptions>Network>SOCKS.Formoreinformation,seetheonlinehelp
.
47
AXISQ3709-PVENetworkCamera
SystemOptions
QoS(QualityofService)
QoS(QualityofService)guaranteesacertainlevelofaspeciedresourcetoselectedtrafconanetwork.AQoS-awarenetwork
prioritizesnetworktrafcandprovidesagreaternetworkreliabilitybycontrollingtheamountofbandwidthanapplicationmayuse.
TheQoSsettingsareconguredunderSystemOptions>Network>QoS.UsingDSCP(DifferentiatedServicesCodepoint)values,the
Axisproductcanmarkdifferenttypesoftrafc.
SNMP
TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.AnSNMPcommunityisthe
groupofdevicesandmanagementstationrunningSNMP.Communitynamesareusedtoidentifygroups.
AXISVideoMIB(ManagementInformationBase)forvideohardwarecanbeusedtomonitorAxis-specic,hardware-related
issuesthatmayneedadministrativeattention.FormoreinformationaboutAXISVideoMIBandtodownloadMIBles,goto
www.axis.com/techsup
ToenableandcongureSNMPintheAxisproduct,gototheSystemOptions>Network>SNMPpage.
Dependingonthelevelofsecurityrequired,selecttheversiononSNMPtouse.
TrapsareusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatuschanges.CheckEnable
trapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythatshouldreceivethemessage.
Note
IfHTTPSisenabled,SNMPv1andSNMPv2cshouldbedisabled.
TrapsforSNMPv1/v2areusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatus
changes.CheckEnabletrapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythat
shouldreceivethemessage.
Thefollowingtrapsareavailable:
Coldstart
Warmstart
Linkup
Authenticationfailed
Note
AllAXISVideoMIBtrapsareenabledwhenSNMPv1/v2ctrapsareenabled.Itisnotpossibletoturnonoroffspecictraps.
SNMPv3providesencryptionandsecurepasswords.TousetrapswithSNMPv3,anSNMPv3managementapplicationisrequired.
TouseSNMPv3,HTTPSmustbeenabled,seeHTTPSonpage42.ToenableSNMPv3,checktheboxandprovidetheinitialuser
password.
Note
Theinitialpasswordcanonlybesetonce.Ifthepasswordislost,theAxisproductmustberesettofactorydefault,see
ResettoFactoryDefaultSettingsonpage51.
UPnP
TM
TheAxisproductincludessupportforUPnP
TM
.UPnP
TM
isenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.
UPnP
TM
canbedisabledunderSystemOptions>Network>UPnP
48
AXISQ3709-PVENetworkCamera
SystemOptions
RTP/H.264
TheRTPportrangeandmulticastsettingsareconguredunderSystemOptions>Network>RTP.
TheRTPportrangedenestherangeofportsfromwhichthevideoportsareautomaticallyselected.Formulticaststreams,only
certainIPaddressesandportnumbersshouldbeused.
SelectAlwaysMulticastVideotostartmulticaststreamingwithoutopeninganRTSPsession.
Bonjour
TheAxisproductincludessupportforBonjour.Bonjourisenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.
BonjourcanbedisabledunderSystemOptions>Network>Bonjour.
Storage
NetworkShare
NetworkshareallowsyoutoaddnetworkstoragesuchasaNAS(network-attachedstorage).TheNASshallbededicatedfor
recordingsanddatafromtheAxisproductsconnectedtothenetwork.ForinformationaboutreferenceNASdevices,goto
www.axis.com/products/axis-camera-companion/support-and-documentation
Note
ForNASrecommendationsseewww.axis.com
Toaddanetworkshare:
1.GotoSystemOptions>Storage.
2.ClickNetworkShare.
3.EntertheIPaddress,DNSorBonjournametothehostserverintheHosteld.
4.EnterthenameoftheshareintheShareeld.Subfolderscannotbeused.
5.Ifrequired,selectThesharerequiresloginandentertheusernameandpassword.
6.ClickConnect.
ToclearallrecordingsanddatafromtheAxisproduct’sfolderonthedesignatedshare,clickClearunderStorageTools.
Toavoidllingtheshare,itisrecommendedtoremoverecordingscontinuously.UnderRecordingSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.
Tostopwritingtotheshareandprotectrecordingsfrombeingremoved,selectLockunderRecordingSettings.
Maintenance
TheAxisproductprovidesseveralmaintenancefunctions.TheseareavailableunderSystemOptions>Maintenance.
ClickRestarttoperformacorrectrestartiftheAxisproductisnotbehavingasexpected.Thiswillnotaffectanyofthecurrent
settings.
Note
ArestartclearsallentriesintheServerReport.
ClickRestoretoresetmostsettingstothefactorydefaultvalues.Thefollowingsettingsarenotaffected:
49
AXISQ3709-PVENetworkCamera
SystemOptions
thebootprotocol(DHCPorstatic)
thestaticIPaddress
thedefaultrouter
thesubnetmask
thesystemtime
theIEEE802.1Xsettings
uploadedapplicationsarekeptbutmustberestarted
ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeResettoFactoryDefaultSettingsonpage51.
ToidentifytheproductortesttheStatusLED,clickFlashLEDunderIdentifyandspecifythedurationinseconds,minutesorhours.
Thiscanbeusefulforidentifyingtheproductamongotherproductsinstalledinthesamelocation.
Forinformationaboutrmwareupgrade,seeUpgradetheFirmwareonpage52.
Support
SupportOverview
TheSystemOptions>Support>SupportOverviewpageprovidesinformationontroubleshootingandcontactinformation,
shouldyourequiretechnicalassistance.
SeealsoTroubleshootingonpage52.
SystemOverview
TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSystemOptions>Support>SystemOverview.Informationthat
canbefoundhereincludesrmwareversion,IPaddress,networkandsecuritysettings,eventsettings,imagesettingsandrecentlog
items.ManyofthecaptionsarelinkstotheproperSetuppage.
Logs&Reports
TheSystemOptions>Support>Logs&Reportspagegenerateslogsandreportsusefulforsystemanalysisandtroubleshooting.If
contactingAxisSupport,pleaseprovideavalidServerReportwithyourquery.
SystemLog-Providesinformationaboutsystemevents.
AccessLog-Listsallfailedattemptstoaccesstheproduct.TheAccessLogcanalsobeconguredtolistallconnectionstothe
product(seebelow).
ServerReport-Providesinformationabouttheproductstatusinapop-upwindow.TheAccessLogisautomaticallyincluded
intheServerReport.
Youcanviewordownloadtheserverreport.Downloadingtheserverreportcreatesa.ziplethatcontainsacompleteserverreport
textleinUTF–8format.SelecttheIncludesnapshotwithdefaultimagesettingsoptiontoincludeasnapshotoftheproduct’sLive
View.Theserverreport.zipleshouldalwaysbeincludedwhencontactingsupport.
ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.
ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.
CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.
50
AXISQ3709-PVENetworkCamera
SystemOptions
Advanced
Scripting
Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.
NO NO
NO
TICE TICE
TICE
ImproperusemaycauseunexpectedbehaviorandlossofcontactwiththeAxisproduct.
Axisstronglyrecommendsthatyoudonotusethisfunctionunlessyouunderstandtheconsequences.AxisSupportdoesnotprovide
assistanceforproblemswithcustomizedscripts.
ToopentheScriptEditor,gotoSystemOptions>Advanced>Scripting.Ifascriptcausesproblems,resettheproducttoits
factorydefaultsettings,seepage51.
Formoreinformation,seewww.axis.com/developer
FileUpload
Files,forexamplewebpagesandimages,canbeuploadedtotheAxisproductandusedascustomsettings.Touploadale,go
toSystemOptions>Advanced>FileUpload.
Uploadedlesareaccessedthroughhttp://<ipaddress>/local/<user>/<filename>where<user>isthe
selectedusergroup(viewer,operatororadministrator)fortheuploadedle.
PlainCong
PlainCongisforadvanceduserswithexperienceofAxisproductconguration.Mostparameterscanbesetandmodiedfrom
thispage.
ToopenPlainCong,gotoSystemOptions>Advanced>PlainCong.AxisSupportdoesnotprovideassistance.
ResettoFactoryDefaultSettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultwillresetallsettings,includingtheIP
address,tothefactorydefaultvalues.
Note
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonwww.axis.com/techsup
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandtherestartbuttonatthesametime.
Itisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoSetup>SystemOptions>Maintenance.
51
AXISQ3709-PVENetworkCamera
Troubleshooting
Troubleshooting
ChecktheFirmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
UpgradetheFirmware
Important
Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafterthe
upgrade,wait10minutesevenifyoususpecttheupgradehasfailed.
WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading
thermware.
Toupgradetheproduct’srmware:
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/techsup
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.
4.ClickUpgrade.
5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
EmergencyRecoveryProcedure
Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductbecomesunresponsive.FlashingredStatus
indicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundontheproduct’slabel.
1.InUNIX/Linux,typethefollowingfromthecommandline:
arp-s<IPaddress><serialnumber>temp
ping-l408<IPaddress>
InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas
anadministrator):
arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>
2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply.PressCTRL+CtostopPing.
3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade
letouse.ThenclickLoadtorestarttheupgradeprocess.
52
AXISQ3709-PVENetworkCamera
Troubleshooting
4.Aftertheupgradeiscomplete(1–10minutes),theproductautomaticallyrestartsandshowsasteadygreenonthe
Statusindicator.
5.Reinstalltheproduct,referringtotheInstallationGuide.
Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/techsup/
Symptoms,PossibleCausesandRemedialActions
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage44.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet.
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettoFactoryDefaultSettingsonpage51.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seethedocumentAssign
anIPAddressandAccesstheVideoStreamonAxisSupportwebatwww.axis.com/techsup.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage43.
Thebrowserisnotsupported
SeeAccesstheProductonpage9foralistofrecommendedbrowsers.
Theproductisaccessiblelocallybutnotexternally
RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal
featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage47.TheroutermustsupportUPnP
TM
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Defaultroutersrequired
CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.
53
AXISQ3709-PVENetworkCamera
Troubleshooting
ProblemswithstreamingH.264
ProblemswithAXISMedia
Control(InternetExplorer
only)
ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
NoH.264displayedinthe
client
CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAXISMediaControl(AMC)onpage14.
IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.
CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage57.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
willlowerthemaximumresolution.SeeCaptureModeonpage18.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecicationsonpage56.
Productdoesnotstartup
ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable
tothemidspan.
Videoandimageproblems,general
Blackimagewithtext
indicatinginadequatepower
supply
Checkcablesandrestartpowersourcingequipment.
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
54
AXISQ3709-PVENetworkCamera
Troubleshooting
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage33.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NO
TICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
Productdoesnotfunctionincoldenvironment
ArcticTemperatureControl*/
TemperatureControl
Duringstartupinacoldenvironment,functioninthemechanicalpartsissuspendeduntilthey
aresufcientlyheated.
*ArcticTemperatureControlvalidforspecicproductsonly
FancannotbeactivatedDuringstartupinacoldenvironment,functioninthismechanicalpartissuspendeduntilit
issufcientlyheated.
55
AXISQ3709-PVENetworkCamera
TechnicalSpecifications
TechnicalSpecifications
Camera
Imagesensor
3x1/2.3”progressivescanCMOS
Lens3xlenses,xedfocus,5.0mm,F2.8
Combinedhorizontalangleofview:180°
DayandnightAutomaticallyremovableinfrared-cutlter
Minimum
illumination
Color:2lux,F2.8
B/W:0.4lux,F2.8
Shuttertime
1/23250sto2/5s
Cameraangle
adjustment
Pan+/-180°
Tilt18°–75°
Video
Video
compression
H.264(MPEG-4Part10/AVC)Baseline,MainandHighProles
MotionJPEG
Resolutions
3x(3840x2880to320x240)
Framerate
3x4KUltraHD:Upto25/30fpswithpowerlinefrequency50/60Hz
3x11MP:Upto16/20fpswithpowerlinefrequency50/60Hz
Video
streaming
Multiple,individuallycongurablestreamsinH.264andMotionJPEG
Controllableframerateandbandwidth
VBR/CBRH.264
Imagesettings
Compression,Color,Brightness,Sharpness,Contrast,Whitebalance,Exposurecontrol,Exposurezone,Backlight
compensation,WDRdynamiccontrast,Finetuningofbehavioratlowlight,Textandimageoverlay,Privacy
mask,Capturealignment
Pan/Tilt/Zoom
DigitalPTZ,Presetpositions,Guardtour
Network
SecurityPasswordprotection,IPaddressltering,HTTPS
a
encryption,IEEE802.1X
a
networkaccesscontrol,Digest
authentication,Useraccesslog,CentralizedCerticateManagement,Cross-OriginResourceSharing
Supported
protocols
IPv4/v6,HTTP,HTTPS
a
,SSL/TLS
a
,QoSLayer3DiffServ,FTP,CIFS/SMB,SMTP,Bonjour,UPnP
TM
,SNMPv1/v2c/v3
(MIB-II),DNS,DynDNS,NTP,RTSP,RTP,SFTP,TCP,UDP,IGMP,RTCP,ICMP,DHCP,ARP,SOCKS,SSH
Systemintegration
Application
Programming
Interface
OpenAPIforsoftwareintegration,includingVAPIX®andAXISCameraApplicationPlatform;specications
atwww.axis.com
ONVIFProleS,specicationatwww.onvif.org
AnalyticsVideomotiondetection,Activetamperingalarm
SupportforAXISCameraApplicationPlatformenablinginstallationofAXISVideoMotionDetection3,AXISCross
LineDetection,AXISDigitalAutotrackingandthird-partyapplications,seewww.axis.com/acap
EventtriggersAnalytics,Edgestorageevents
Eventactions
Fileupload:FTP,SFTP,HTTP,HTTPS,networkshareandemail
Notication:email,HTTP,HTTPS,TCPandSNMPtrap
Videorecordingtoedgestorage
Pre-andpost-alarmvideobuffering
Overlaytext
56
AXISQ3709-PVENetworkCamera
TechnicalSpecifications
Built-in
installation
aids
Pixelcounter
General
Casing
IP66-andNEMA4X-rated,IK10impact-resistantaluminumcasingwithtransparent,polycarbonatecoverand
dehumidifyingmembrane
Encapsulatedelectronics
Captivescrews(resistorx30)
Color:WhiteNCSS1002-B
ForrepaintinginstructionsandimpactonwarrantycontactyourAxispartner.
Memory
3GBRAM,768MBFlash
Power
PoweroverEthernetIEEE802.3atType2Class4,max.23.1W,typical16.7W
Connectors
RJ4510BASE-T/100BASE-TX/1000BASE-T
Edgestorage
Supportforrecordingtodedicatednetwork-attachedstorage(NAS)
Operating
conditions
-40°Cto55°C(-40°Fto131°F)
Humidity10–100%RH(condensing)
Storage
conditions
-40°Cto65°C(-40°Fto149°F)
Approvals
EN55022ClassA,EN50121-4,IEC62236-4,EN61000-3-2,EN61000-3-3,EN55024,EN61000-6-1,
EN61000-6-2,FCCPart15SubpartBClassA,ICES-003ClassA,VCCIClassA,C-tickAS/NZSCISPR22ClassA,
KCCKN22ClassA,KN24,IEC/EN/UL60950-1,IEC/EN/UL60950-22,EN50581,IEC/EN60529IP66,
NEMA250Type4X,IEC60068-2-1,IEC60068-2-2,IEC60068-2-30,IEC60068-2-78,IEC/EN62262IK10
Dimensions
205x205x172mm(8.1x8.1x6.8in)
Weight
2.2kg(4.8lb)includingweathershield
Included
accessories
RJ45Push-pullconnector(IP66),L-key,Weathershield,InstallationGuide,Windowsdecoder3-userlicense
Optional
accessories
AxisMounts
AXISPoE+Midspans
AXIST8604MediaConverterSwitch
AXIST8129PoEExtender
AXIST8415WirelessInstallationTool
AXISP8221NetworkI/OAudioModule
RJ45IP66-ratedcableswithpremountedconnector(Cat6)
Formoreaccessories,seewww.axis.com
Video
management
software
AXISCameraCompanion,AXISCameraStation,VideomanagementsoftwarefromAxis’ApplicationDevelopment
Partnersavailableonwww.axis.com/techsup/software
Warranty
Axis3-yearwarrantyandAXISExtendedWarrantyoption,seewww.axis.com/warranty
a.ThisproductincludessoftwaredevelopedbytheOpenSSLProjectforuseintheOpenSSLToolkit.(www.openssl.org),and
cryptographicsoftwarewrittenbyEricYoung(eay@cryptsoft.com).
Moreinformationisavailableatwww.axis.com
PerformanceConsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationswillaffectperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thiswillalsoaffecttheframerate.
Thefollowingfactorsareamongthemostimportanttoconsider:
57
AXISQ3709-PVENetworkCamera
TechnicalSpecifications
Highimageresolutionand/orlowercompressionlevelsresultinimagescontainingmoredata.Bandwidthaffected.
AccessbylargenumbersofMotionJPEGand/orunicastH.264clients.Bandwidthaffected.
Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclients.Effectonframerateand
bandwidth.
AccessingMotionJPEGandH.264videostreamssimultaneously.Framerateandbandwidthaffected.
Heavyusageofeventsettingsaffecttheproduct’sCPUload.Framerateaffected.
UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
Heavynetworkutilizationduetopoorinfrastructure.Bandwidthaffected.
Viewingonpoorlyperformingclientcomputerslowersperceivedperformance.Framerateaffected.
RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
58
UserManualVer.M3.2
AXISQ3709-PVENetworkCameraDate:October2015
©AxisCommunicationsAB,2015
PartNo.62004
58


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