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AXISQ16NetworkCameraSeries
AXISQ1645NetworkCamera
AXISQ1647NetworkCamera
UserManual
AXISQ16NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Productoverview...........................................4
Howtochooselens..............................................5
Howtoaccesstheproduct....................................6
Howtoaccesstheproductfromabrowser...........................6
Aboutsecurepasswords..........................................6
Setup.....................................................8
Productwebpageoverview........................................8
Aboutlong-distanceconnections...................................9
Imagequality...................................................10
Privacymasks..................................................16
Overlays.......................................................17
Streamingandstorage...........................................18
Events........................................................20
Applications....................................................22
Troubleshooting............................................23
Howtoresettofactorydefaultsettings.............................23
Howtocheckthecurrentrmware.................................23
Howtoupgradethermware.....................................23
Technicalissues,cluesandsolutions................................
24
Performanceconsiderations.......................................
25
Specications..............................................26
LEDIndicators..................................................
26
SDcardslot....................................................
27
Buttons.......................................................
28
Connectors....................................................
28
2
AXISQ16NetworkCameraSeries
Aboutthismanual
Aboutthismanual
Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.
3
AXISQ16NetworkCameraSeries
Productoverview
Productoverview
1
StatusLEDindicator
2
Lens
3
Networkconnector(PoE)
4
Controlbutton(1)
5
Functionbutton(2)
6
microSDCardslot
7
Audioin
8
Audioout
9
I/Oconnector
10
Irisconnector
11
Powerconnector
12
PowerLEDindicator
13
NetworkLEDindicator
14
RS485/RS422connector
4
AXISQ16NetworkCameraSeries
Productoverview
Howtochooselens
Thereismorethanonelensoptionforyourcamera.Whichlenstochoosedependsonthesurveillancerequirements.Thelenseshave
differentcapabilitieswhenitcomestolightsensitivityandeldofview.Seetheproduct’sdatasheetforlensalternatives.
Aboutdepthofeldandsensorsize
Thedepthofelddependsonthelensaperture,thesizeoftheimagesensorandthedistancetothescene.Thelowerthef-number
andlargerthesensor,theshallowerdepthofeld.Duetothelargesensor,thedepthofeldismoreshallowinthisparticular
productthanintraditionalsurveillancecameras.Depthofeldbecomesshallowerindarkconditions,duetothefactthattheiris
opensuptoprovideenoughlighttothesensor.
Findoutmoreataxis.com/learning/web-articles/lenses-for-network-video-cameras
Aboutfocusandlightsensitivity
Thefocuspointisaffectedbytheaperture(f-stop)ofthelens.Thelowerthef-stopvalue,themorelightreachestheimagesensor.
Thesmallertheaperture,thedeeperdepthofeldwhichmayleadtoanunwantedabsolutefocuspoint.Duringlowlightconditions,
whentheapertureisaslargeaspossible,thedepthofelddecreasesandtheimagemaythereforeappearunfocused.
Examplesofaperturesfordifferentf-numbers.
Tocalculatethedistancebetweenthecameraandtheobjectofinterestinrelationtoscenedimensions,resolution,andfocallength,
usethelenscalculatortool,gotoaxis.com/tools/lens-calculator
5
AXISQ16NetworkCameraSeries
Howtoaccesstheproduct
Howtoaccesstheproduct
AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP
addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support
Theproductcanbeusedwiththefollowingbrowsers:
Windows
®
:Chrome
TM
(recommended),Firefox
®
,Edge
®
,orOpera
®
OSX
®
:Chrome
TM
(recommended)orSafari
®
Otheroperatingsystems:Chrome
TM
orFirefox
®
.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support
Howtoaccesstheproductfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe
productpageataxis.com.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.
4.Theproduct’sliveviewpageopensinyourbrowser.
Aboutsecurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:
Changethedefaultpasswordthatcomeswitheachdevice.
Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
Don’texposethepassword.
Changethepasswordatarecurringinterval,atleastonceayear.
Setasecurepasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage6.
2.Retypethepasswordtoconrmthespelling.
6
AXISQ16NetworkCameraSeries
Howtoaccesstheproduct
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
7
AXISQ16NetworkCameraSeries
Setup
Setup
Productwebpageoverview
1
Liveviewcontrolbar
2
Liveview
3
Productname
4
Controls
5
Videocontrolbar
6
Settingstoggle
8
AXISQ16NetworkCameraSeries
Setup
7
Settingstabs
Abouttheproduct'sbuilt-inhelp
Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.
Aboutlong-distanceconnections
Thisproductsupportsber-opticcableinstallationsthroughamediaconverter.Fiber-opticcableinstallationsofferanumber
ofbenetssuchas:
Long-distanceconnection
9
AXISQ16NetworkCameraSeries
Setup
Highspeed
Longlifetime
Largecapacityofdatatransmission
Electromagneticinterferenceimmunity
Findoutmoreaboutber-opticcableinstallationsonwww.axis.com/technologies/ber-optics.Forinformationabouthowtoinstall
themediaconverterseetheInstallationGuideforthisproduct.
Imagequality
Aboutcapturemodes
Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting
affectsthecamera’seldofviewandaspectratio.
Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.
Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.
Howtoselectcapturemode
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com
Howtoreplacethelens
1.Stopallrecordingsanddisconnectpowerfromtheproduct.
2.Disconnectthelenscableandremovethestandardlens.
3.Attachthenewlensandconnectthelenscable.
4.Reconnectthepower.
5.Logintotheproduct’swebpage,gototheImagetabandthenselecttheP-Irislensyouhaveinstalled.
Note
IfyouuseaDCirislens,selectGenericDCIris.
6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSystem>MaintenanceandclickRestart.
10
AXISQ16NetworkCameraSeries
Setup
7.Adjustthezoomandfocus.
Howtofocus
1.Logintotheproduct’swebpageandgotoSettings>Image>Focus.
2.Tosetwhichareaoftheimagethatshouldbeinfocus,clickShowAFarea.Ifyoudon’tselectanautofocusarea,the
camerafocusesontheentirescene.
3.ClickAutofocus.
4.Tonetunethefocus,usethefocusslider.
Aboutremotefocusandzoom
Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa
convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.
Left:nofocus.Right:remotefocusapplied.
Left:nozoom.Right:remotezoomapplied.
Howtoreducemotionblurinlow-lightconditions
Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
11
AXISQ16NetworkCameraSeries
Setup
Note
Imagenoisewillincreaseifyouincreasethegain.
Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoalowervalue,andMaxgain
toahighervalue.
Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:
Increasethelightlevelinthescene.
Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
HowtobenetfromIRlightinlow-lightconditionsusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.
Howtoselectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
Formostusecases,selectAutomaticexposure.
Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
Tolockthecurrentexposuresettings,selectHoldcurrent.
Howtomaximizedetailsinanimage
Important
Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.
Makesuretoselectcapturemodethathasthehighestresolution.
Setcompressionaslowaspossible.
SelectMJPEGstreaming.
TurnofftheZipstreamfunctionality.
HowtostabilizeashakyimagewithElectronicImageStabilization(EIS)
EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjecttovibrations,forexample,wind
orpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
Note
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
12
AXISQ16NetworkCameraSeries
Setup
1.GotoSettings>Image.
2.TurnonEIS.
Howtocompensateforbarreldistortion
Barreldistortionisaphenomenonwherestraightlinesappearincreasinglybentclosertotheedgesoftheframe.Awideeldofview
willoftencreatebarreldistortioninanimage.Barreldistortioncorrectionwillcompensateforthisdistortion.
Note
Barreldistortioncorrectionaffectstheimageresolutionandeldofview.
1.GotoSettings>Image.
2.TurnonBarreldistortioncorrection(BDC).
3.Setthelevelofcorrectionthatgivesyouthebestimage.
Howtomonitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
1.Dependingonyourproduct,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifyourproductdoesn’trotatetheviewautomatically,logintotheproduct’swebpageandgotoSettings>Stream>
Orientation.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format
Howtoenhancefacialrecognition
Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel
counter.
13
AXISQ16NetworkCameraSeries
Setup
1.GotoSettings>System>Orientationandclick.
2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexamplewhere
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof
therectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Howtoenhancelicenseplaterecognition
14
AXISQ16NetworkCameraSeries
Setup
Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.
Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:
1.GotoSettings>System>Orientationandclick
.
2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample
wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby
thesidesoftherectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:
Shutterspeed
Gain
Zoom
Howtooptimizetheimagefortrafcsurveillance
Togetthebestpossibleimagefortrafcsurveillance,usetheAXISTrafcWizardincombinationwiththeTrafcoverviewscene
prole.
1.GotoSettings>Apps>AXISTrafcWizard.
2.Starttheapplicationifitisnotalreadyrunning.
3.Tosetuptheapplication,clickOpen.
4.Selectunits(metricorimperial).
5.EnterthevaluesforRoaddistance,Cameraheight,VehicledistanceandMaxspeed.
6.Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.
7.Settheleveloflow-lightgaindependingonthelightconditions.
8.IfexternalIRilluminationisavailable,selecttheSupplementalIRilluminationcheckbox.
9.ClickSave.
10.GotoSystem>Orientation.
11.SelectTrafcoverviewunderSceneprole.
12.ClickDone.
Aboutviewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
15
AXISQ16NetworkCameraSeries
Setup
Howtohandlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image.
2.UsetheLocalcontrastslidertoadjusttheamountofWDR.
ImagewithoutWDR.
ImagewithWDR.
Note
WDRmaycauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Privacymasks
Howtohidepartsoftheimagewithprivacymasks
Whatisaprivacymask?
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Usingmultipleprivacymasksmayaffecttheproduct’sperformance.
16
AXISQ16NetworkCameraSeries
Setup
Howtocreateaprivacymask
Tocreateaprivacymask,gotoSettings>Privacymask.
Overlays
Aboutoverlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Howtoshowatextoverlaywhenthecameradetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createanactionrule:
7.GotoSystem>Events>Actionrules.
8.CreateanactionrulewithAXISVideoMotionDetectionastrigger.
9.Fromthelistofactions,selectOverlaytext.
10.Type“Motiondetected”.
11.Settheduration.
Howtoaddstreetnamesandcompassdirectiontotheimage
Note
Thestreetnameandcompassdirectionwillbevisibleonallvideostreamsandrecordings.
1.GotoSettings>Apps.
2.Selectaxis-orientationaid.
3.ClickOpen.
4.Toaddastreetname,selectAddtextandmodifythetexttotthestreet.
5.Toaddacompass,selectAddcompass.
17
AXISQ16NetworkCameraSeries
Setup
Streamingandstorage
Howtochoosevideocompressionformat
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Howtoreducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
18
AXISQ16NetworkCameraSeries
Setup
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Howtosetupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Howtoaddaudiotoyourrecording
Editthestreamprolewhichisusedfortherecording:
1.GotoSettings>System>Streamproles.
2.SelectthestreamproleandclickModify.
3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.
4.ClickOk.
Howtorecordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage19,orhaveanSDcardinstalled.
1.Gotothecamera’sliveview.
2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.
Towatchyourrecording:
1.ClickonStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
19
AXISQ16NetworkCameraSeries
Setup
Events
Aboutevents
Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.
Howtotriggeranaction
1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.
Howtorecordvideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
7.Fromthelistofactions,selectRecordvideo.
8.Selectanexistingstreamproleorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
10.EnableWhiletheruleisactive.
11.Enableandsetthepost-triggertimeto60seconds.
12.SelectSDcardfromthelistofstorageoptions.
13.ClickOk.
Howtorecordvideowhenthecameradetectsloudnoises
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.
Makesureaudioturnedon:
20
AXISQ16NetworkCameraSeries
Setup
1.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecordingonpage19.
Makesuretheaudiodetectionissetup:
2.GotoSettings>System>Detectors>Audiodetection.
3.Adjustthealarmlevelaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.
7.Fromthelistofactions,selectRecordvideo.
8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
10.EnableWhiletheruleisactive.
11.Enableandsetthepost-triggertimeto60seconds.
12.SelectSDcardfromthelistofstorageoptions.
13.ClickOK.
Howtorecordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.
1.GotoSettings>System>Detectors.
2.Setshockdetectiontoon,andsetavaluefortheshocksensitivity.
Createanactionrule:
3.GotoSettings>System>Eventsandaddanactionrule.
4.Typeanamefortheactionrule.
5.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.
6.Fromthelistofschedules,selectAfterHours.
7.Fromthelistofactions,selectSendVideoClip.
8.Selectanexistingstreamproleorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
10.EnableWhiletheruleisactive.
11.Enableandsetthepost-triggertimeto60seconds.
12.Selectanexistingrecipientorcreateanewone.
13.ClickOK.
21
AXISQ16NetworkCameraSeries
Setup
Howtoautomaticallysendanemailifsomeonespraypaintsthelens
1.GotoSystem>Detectors.
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
Createanactionrule:
4.GotoEvents>Actionrulesandaddanactionrule.
5.Enteranamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectTampering.
7.Fromthelistofactions,selectSendNoticationandthenselectarecipientfromthelistorclickNewRecipient
tocreateanewrecipient.
8.Enternameandaddressfortheemail.
9.ClickOk.
Applications
Aboutapplications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
Werecommendedtorunoneapplicationatatime.
Avoidrunningapplicationswhenthebuilt-inmotiondetectionisactive.
22
AXISQ16NetworkCameraSeries
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Howtoresettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Howtocheckthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Howtoupgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
23
AXISQ16NetworkCameraSeries
Troubleshooting
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.
ProblemssettingtheIPaddress
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage23.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify
theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime
Theproductisaccessiblelocallybutnotexternally
Routerconguration
CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP
®
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
24
AXISQ16NetworkCameraSeries
Troubleshooting
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceconsiderationsonpage25.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
Lowertheimageresolution.
Logintotheproduct’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingontheproductusedandcapturemodesavailable.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of
theAxisproduct.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.
AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
25
AXISQ16NetworkCameraSeries
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
LEDIndicators
Note
TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plain
cong.Seetheonlinehelpformoreinformation.
TheStatusLEDcanbeconguredtoashwhileaneventisactive.
StatusLED
Indication
GreenSteadygreenfornormaloperation.
Amber
Steadyduringstartup.Flasheswhenrestoringsettings.
Note
TheNetworkLEDcanbedisabledsothatitdoesnotashwhenthereisnetworktrafc.Tocongure,gotoSettings>
System>Plaincong.Seetheonlinehelpformoreinformation.
NetworkLEDIndication
Green
Steadyforconnectiontoa100Mbit/snetwork.Flashesfornetworkactivity.
Amber
Steadyforconnectiontoa10Mbit/snetwork.Flashesfornetworkactivity.
UnlitNonetworkconnection.
Note
ThePowerLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plain
cong.Seetheonlinehelpformoreinformation.
PowerLEDIndication
Green
Normaloperation.
Amber
Flashesgreen/amberduringrmwareupgrade.
StatusLEDbehaviorforfocusassistant
Note
OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.
ThestatusLEDasheswhentheFocusAssistantisactive.
Color
Indication
RedTheimageisoutoffocus.
Adjustthelens.
AmberTheimageisclosetofocus.
Thelensneedsnetuning.
Green
Theimageisinfocus.
26
AXISQ16NetworkCameraSeries
Specifications
Buzzersignalforfocusassistant
Note
OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.
BuzzerLens
Fastinterval
Optimallyadjusted
MediumintervalLessoptimallyadjusted
Slowinterval
Poorlyadjusted
StatusLEDbehaviorandbuzzersignalforlevelingassistant
Forinformationonthefunctionbuttonusedforlevelingthecamera,seepage28.
Color
Buzzer
Cameraposition
Fixedgreen
Continuousbeep
Level
FlashinggreenFastbeepsAlmostlevel
FlashingorangeMediumbeepsNotlevel
Flashingred
Slowbeeps
Farfromlevel
Buzzersignalforfocusassistant
Note
OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.
BuzzerLens
Fastinterval
Optimallyadjusted
MediumintervalLessoptimallyadjusted
Slowinterval
Poorlyadjusted
StatusLEDbehaviorandbuzzersignalforlevelingassistant
Forinformationonthefunctionbuttonusedforlevelingthecamera,seepage28.
Pressandholdthefunctionbutton(2)formorethantwosecondstolevelthecamera.
Whenthecameraislevel,bothLEDsaresteadygreen,andthebeepiscontinuous.
Whenthecameraisnotlevel,theLEDsashacombinationofred,greenandorange,andthebeepoccursatslowintervals.
BothLEDsbrieyashgreentoindicatethatthelevelingisgettingbetter.
SDcardslot
NO NO
NO
TICE TICE
TICE
RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards.
27
AXISQ16NetworkCameraSeries
Specifications
ForSDcardrecommendations,seeaxis.com
microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare
trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Buttons
Controlbutton
Thecontrolbuttonisusedfor:
Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage23.
ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.
Functionbutton
Note
FocusassistantisonlyvalidforoptionalP-iris,DC-irisormanualirislenses.
Thefunctionbuttonhasmultiplefunctions:
LevelingassistantThisfunctionhelpstoensurethecameraislevel.Pressthebuttonforabout3secondstostartthe
levelingassistantandpressagaintostopthelevelingassistant.ThestatusLEDandbuzzersignalassistlevelingof
thecamera,seeStatusLEDbehaviorandbuzzersignalforlevelingassistantonpage27.Thecameraislevelwhenthe
buzzerbeepscontinuously.
FocusassistantThisfunctionisusedforenablingthefocusassistant.Toenablethefocusassistant,pressandvery
quicklyreleasethebutton.Pressagaintostopthefocusassistant.Tondoutmore,seetheInstallationGuide.
Connectors
Networkconnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
Audioconnector
TheAxisproducthasthefollowingaudioconnectors:
Audioin(pink)3.5mminputforamonomicrophone,oraline-inmonosignal.
Audioout(green)3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier.Werecommendtouseastereoconnectorforaudioout.
3.5mmaudioconnectors
28
AXISQ16NetworkCameraSeries
Specifications
1Tip2Ring
3Sleeve
AudioInput
Balanced:‘Hot’signalMicrophone/Linein
Unbalanced:Microphone/Linein
Balanced:‘Cold’signalMicrophone/Line
in
Unbalanced:Unused
Ground
AudioOutput
Lineout,monoLineout,mono
Ground
Theinternalmicrophoneisusedbydefault;theexternalmicrophoneisusedwhenconnected.Youcandisabletheinternal
microphonebyconnectingaplugtothemicrophoneinput.
I/Oconnector
UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:
Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.
Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorfromtheproduct’swebpage.
6-pinterminalblock
I/OConnector
1
2
3
A
B
D
S
G
1
0VDC(-)
2
DCoutput12V,max50mA
3
Example:pushbutton
A
I/Oconguredasinput
B
I/Oconguredasoutput
29
AXISQ16NetworkCameraSeries
Specifications
FunctionPinNotes
Specications
DCground
1
0VDC
DCoutput
2
Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
12VDC
Maxload=50mA
DigitalinputConnecttopin1toactivate,orleaveoating
(unconnected)todeactivate.
0tomax30VDC Congurable
(InputorOutput)
3–6
DigitaloutputConnecttopin1toactivate,orleaveoating
(unconnected)todeactivate.Ifusedwithaninductiveload,e.g.,a
relay,connectadiodeinparallelwiththeload,toprotectagainst
voltagetransients.
0tomax30VDC,opendrain,
100mA
Powerconnector
2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither
aratedoutputpowerlimitedto100Woraratedoutputcurrentlimitedto5A.
RS485/RS422connector
Two2-pinterminalblocksforRS485/RS422serialinterfaceusedtocontrolauxiliaryequipmentsuchaspan-tiltdevices.
Theserialportcanbeconguredtosupport:
Two-wireRS485halfduplex
Four-wireRS485fullduplex
Two-wireRS422simplex
Four-wireRS422fullduplexpointtopointcommunication
FunctionPinNotes
RS485BaltRS485/422RX(B)
1
RS485AaltRS485/422RX(A)
2
RXpairforallmodes(combinedRX/TXfor2-wireRS485)
RS485/RS422TX(B)
3
RS485/RS422TX(A)
4
TXpairforRS422and4-wireRS485
30
AXISQ16NetworkCameraSeries
Specifications
Important
Themaximumcablelengthis30m(98ft).
31
UserManualVer.M3.4
AXISQ16NetworkCameraSeriesDate:September2018
©AxisCommunicationsAB,2017-2018
PartNo.T10102404
6


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