Manual AVTech - Velleman CAMCOLD26 (page 54 of 58) (English, German, Dutch, French, Spanish)

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Velleman® Service and Quality Warranty

Since its foundation in 1972, Velleman®

acquired extensive experience in the

electronics world and currently distributes its

products in over 85 countries.

All our products fulfil strict quality

requirements and legal stipulations in the

EU. In order to ensure the quality, our

products regularly go through an extra

quality check, both by an internal quality

department and by specialized external

organisations. If, all precautionary measures

notwithstanding, problems should occur,

please make appeal to our warranty (see

guarantee conditions).

General Warranty Conditions Concerning

Consumer Products (for EU):

• All consumer products are subject to a 24-

month warranty on production flaws and

defective material as from the original date of

purchase.

• Velleman® can decide to replace an article

with an equivalent article, or to refund the

retail value totally or partially when the

complaint is valid and a free repair or

replacement of the article is impossible, or if

the expenses are out of proportion.

You will be delivered a replacing article or a

refund at the value of 100% of the purchase

price in case of a flaw occurred in the first

year after the date of purchase and delivery,

or a replacing article at 50% of the purchase

price or a refund at the value of 50% of the

retail value in case of a flaw occurred in the

second year after the date of purchase and

delivery.

• Not covered by warranty:

- all direct or indirect damage caused after

delivery to the article (e.g. by oxidation,

shocks, falls, dust, dirt, humidity...), and by

the article, as well as its contents (e.g. data

loss), compensation for loss of profits;

- consumable goods, parts or accessories

that are subject to an aging process during

normal use, such as batteries (rechargeable,

non-rechargeable, built-in or replaceable),

lamps, rubber parts, drive belts... (unlimited

list);

- flaws resulting from fire, water damage,

lightning, accident, natural disaster, etc.…;

- flaws caused deliberately, negligently or

resulting from improper handling, negligent

maintenance, abusive use or use contrary to

the manufacturer’s instructions;

- damage caused by a commercial,

professional or collective use of the article

(the warranty validity will be reduced to six

(6) months when the article is used

professionally);

- damage resulting from an inappropriate

packing and shipping of the article;

- all damage caused by modification, repair

or alteration performed by a third party

without written permission by Velleman®.

• Articles to be repaired must be delivered to

your Velleman® dealer, solidly packed

(preferably in the original packaging), and be

completed with the original receipt of

purchase and a clear flaw description.

• Hint: In order to save on cost and time,

please reread the manual and check if the

flaw is caused by obvious causes prior to

presenting the article for repair. Note that

returning a non-defective article can also

involve handling costs.

• Repairs occurring after warranty expiration

are subject to shipping costs.

• The above conditions are without prejudice

to all commercial warranties.

The above enumeration is subject to

modification according to the article (see

article’s manual).

Velleman® service- en kwaliteitsgarantie

Velleman® heeft sinds zijn oprichting in 1972

een ruime ervaring opgebouwd in de

elektronicawereld en verdeelt op dit moment

producten in meer dan 85 landen. Al onze

producten beantwoorden aan strikte

kwaliteitseisen en aan de wettelijke

bepalingen geldig in de EU. Om de kwaliteit

te waarborgen, ondergaan onze producten

op regelmatige tijdstippen een extra

kwaliteitscontrole, zowel door onze eigen

kwaliteitsafdeling als door externe

gespecialiseerde organisaties. Mocht er

ondanks deze voorzorgen toch een

probleem optreden, dan kunt u steeds een

beroep doen op onze waarborg (zie

waarborgvoorwaarden).

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AVTech - Velleman CAMCOLD26 Manual

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