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Fehleranalyse
NDI – 4 NDI-Meldungen und Fehleranalyse 39
Watchdog-Timeout an NDI-<Nr>.
Diese Meldung gibt an, dass ein NDC-Client vom NDI-Server abgemel-
det wird, da dieser nicht mehr auf Serveranfragen reagiert.
4.3 Fehleranalyse
Im NDI-Installationsordner befindet sich das Programm NDIINFO.EXE.
Bevor Sie sich an den Support wenden, führen Sie dieses Programm
aus. Es schreibt folgende, für den Support wichtigen Informationen in
eine Datei namens SUPPORT.LOG:
z AVM-Registrierung und Installationseinträge in der Windows-
Registrierung, die NDI oder den WebServer betreffen
z DAO-Version
z Benutzerkonfiguration
z Gesperrte Telefonnummern
z Meldungen in der Datenbank (wie unter „Meldungen“ im NDI-
Monitor)
z Inhalt der Datei SYSLOG.NDI
z Inhalt der Datei TRACE.NDI (CAPI-Trace)
z Liste der Dateien im Installationsverzeichnis von NDI
z Liste der Dateien im Installationsverzeichnis vom WebServer
z Windows-Version (mit SP)
z Liste der installierten Netzwerkprotokolle
z Registrierung zu den relevanten Netzwerkprotokollen und -diens-
ten
z Windows XP/2000/NT-Ereignisprotokoll System und Anwendung
z Alle bekannten Benutzer
ndi.book Seite 39 Dienstag, 3. Januar 2006 11:31 11
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