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Support by Fax
56 NetWAYS/ISDN – 5 Information, Updates and Support
1. Enter AVM’s Internet addresses:
http://www.avm.de/en/service
2. On this page, selectNetWAYS/ISDN in the list of
“Software” products.
3. Then select the area in which you encountered the
problem. An e-mail form appears.
4. Fill out the form and send it to AVM support by clicking
the “Send” button.
Support by Fax
If you do not have Internet access, you can also contact Sup-
port by telefax at the following number:
+49-(0)30-39 97 62 66
Please prepare the following information to give to the Sup-
port technician:
TheNetWAYS/ISDN version you are using. The version
number can be found in the Readme file in the
NetWAYS/ISDN installation folder.
The operating system used on the computer on which
you have installed NetWAYS/ISDN (Windows XP, Me,
2000, 98, or NT).
The number of the Microsoft Service Pack installed.
The network protocols you are using.
The ISDN-Controller model installed in the
NetWAYS/ISDN computer. The version and build num-
bers of the ISDN-Controller drivers.
The driver version and build numbers can be found in
the “Readme” file in the driver installation directory of
the AVM ISDN-Controller. If you have installed FRITZ! on
the NetWAYS/ISDN computer, then the driver version
can also be found in the FRITZ!version window: select
“Start / Programs (or All Programs) / FRITZ! / FRITZ!ver-
sion”. In the “FRITZ!version“ window, click the “System
Information” button.
netways-e.book Seite 56 Freitag, 28. November 2003 3:51 15
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