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Support by fax
KEN! – 6 Support 117
the operating systems of the individual computers
where KEN! Client is installed (Windows 2000, Windows
Me/98 or Windows NT 4.0)
the kind of network you work in: a peer-to-peer network
(without a server), a Microsoft network (NT server) or a
Novell network
the current TCP/IP configuration: Are the workstations
operating with static IP address assignments? Do the
workstations receive their IP addresses from KEN! or
from another DHCP server?
the KEN! service for which you are requesting support:
“CAPI Services”, E-mail, or Internet Access
the location of your problem: does it occur on the KEN!
Service PC, on one or all of the KEN! Clients, or on all
KEN! computers?
the ISDN-Controller installed in the KEN! Service PC:
which driver version and which build are you using?
The driver version and the build of AVM ISDN-Control-
lers can be obtained from the “Readme” file in the in-
stallation directory of the ISDN-Controller. If FRITZ! is in-
stalled on the KEN! Service PC, the driver version is also
available through the menu commands “Start / Pro-
grams / FRITZ! / FRITZ!version”. Then click the “System
Information” button in the “FRITZ!version” window.
Which browser and which E-mail application do you
use? Please list the versions as well.
whether your ISDN-Controller is operated at a PBX
the step of the installation or application at which an er-
ror message appears
the exact wording of any messages returned
whether it is possible to establish a successful test con-
nection to the AVM Data Call Center (ADC) with the
ISDN-Controller
If a connection to the ADC is not established immedi-
ately, try again. The ADC may be busy at peak times.
117


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