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Unterstützung durch den Support
Controller C4 – 11 Informationen, Service und Support 59
Liefern Sie bitte eine möglichst detaillierte Fehlerbe-
schreibung: an welcher Stelle tritt der Fehler auf, welche
Programme verwenden Sie, usw.
Ist der Fehler reproduzierbar?
Erhalten Sie Fehlermeldungen im Gerätemanager?
Falls ja, welche Fehlermeldungen sind das?
nnen Sie mit Ihrem AVM ISDN-Controller C4 eine Da-
tenverbindung zum AVM Data Call Center (ADC) aufbau-
en?
Eine Verbindung zum ADC bauen Sie mit dem mitgelie-
ferten Programm „Connect32“ oder mit „FRITZ!data
auf. Verwenden Sie das Übertragungsprotokoll IDtrans
unter Verwendung der Rufnummer
+49 (0) 30/39 98 43 00.
Falls dies nicht möglich ist, welche Fehlermeldung er-
halten Sie?
Bitte geben Sie eine genaue Beschreibung Ihres Com-
puters und der Computerausstattung: Computertyp,
Soundkarte, benutzte Ressourcen (belegte I/O-Adres-
sen, Interrupts) und andere installierte Komponenten.
Support per E-Mail
Für eine Support-Anfrage nutzen Sie das Support-Formular
auf den Internetseiten von AVM. Füllen Sie das Formular aus
und schicken Sie es über die Schaltfläche „Senden“ zum
AVM GmbH-Support. Sie finden es unter:
http://www.avm.de/service
Support per Telefon
Falls erforderlichnnen Sie den Support unter der folgen-
den Rufnummer erreichen:
+49 (0) 30 / 39 00 44 05
c4.book Seite 59 Mittwoch, 13. Oktober 2004 7:17 19
59


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