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86 FRITZ!Box SL WLAN – 9 Wegweiser Kundenservice
z
Seriennummer der FRITZ!Box SL WLAN
Die Seriennummer finden Sie auf dem Aufkleber auf der
Geräteunterseite. Das Support-Team fragt diese Num-
mer in jedem Fall ab.
z Welches Betriebssystem verwenden Sie: Zum Beispiel
Windows XP oder Windows 2000?
z Wie ist die FRITZ!Box SL WLAN mit Ihrem Computer ver-
bunden: mit einem USB-Kabel, einem Netzwerkkabel
oder über WLAN?
z An welcher Stelle der Installation oder in welcher An-
wendung tritt ein Fehler oder eine Fehlermeldung auf?
Wie lautet die Meldung gegebenfalls genau?
Mit der Bereitstellung Ihrer Treiberversionen können Sie das
Support-Team zusätzlich unterstützen:
z Mit welcher USB-Treiberversion ist die FRITZ!Box SL
WLAN installiert? Angaben dazu finden Sie im Geräte-
manager.
z Mit welcher Firmware arbeitet die FRITZ!Box SL WLAN?
Die Firmware-Version wird auf der Seite „Überblick“ der
Benutzeroberfläche von FRITZ!Box SL WLAN angezeigt.
Wenn Sie diese Informationen zusammengestellt haben,
können Sie den Support anrufen. Das Support-Team wird Sie
bei der Lösung Ihres Problems unterstützen.
86


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