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Updates and Software
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8.3 Updates and Software
FRITZ!Box provides firmware updates and additional soft-
ware you can use with your FRITZ!Box free of charge.
Firmware Use the “Update Firmware” wizard on the FRITZ!Box user
interface to perform an update of your firmware.
Programs The latest software is also available for download at the
following address:
www.avm.de/en/download
FTP Experienced users can also download updates from the
AVM FTP server. Click the “FTP Server” link in the down-
load area, or enter the following address:
ftp.avm.de
8.4 Support from the AVM Service Team
Should problems with your FRITZ!Box arise, we recom-
mend taking the following steps:
1. If you have questions about starting operation of
your FRITZ!Box, please consult the chapter “Connect-
ing” from page 14.
Please see the information in the section “Product
Details” from page 122.
2. If you have any problems, seek first aid by consulting
the chapter “Troubleshooting” from page 101.
This chapter also presents useful tips on problems
with establishing connections.
3. The next step is to consult the English-language FAQs
in the Internet:
www.avm.de/en/service/FAQs
This site contains answers to questions our custom-
ers have frequently asked our Support team.
4. If you do not find the answer you need in the FAQs,
AVM Support will assist you. The support desk can be
reached by e-mail or by fax.
173


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