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FRITZ!Box – 8 Wegweiser Kundenservice 61
z
Seriennummer der FRITZ!Box
Die Seriennummer finden Sie auf dem Aufkleber auf der
Geräteunterseite. Das Support-Team fragt diese Num-
mer in jedem Fall ab.
z Welches Betriebssystem verwenden Sie: Zum Beispiel
Windows XP oder Windows 98?
z Wie ist die FRITZ!Box mit Ihrem Computer verbunden:
mit einem USB-Kabel oder einem Netzwerkkabel?
z An welcher Stelle der Installation oder in welcher An-
wendung tritt ein Fehler oder eine Fehlermeldung auf?
Wie lautet die Meldung gegebenfalls genau?
Mit der Bereitstellung Ihrer Treiberversionen können Sie das
Support-Team zusätzlich unterstützen:
z Mit welcher USB-Treiberversion ist die FRITZ!Box instal-
liert? Angaben dazu finden Sie im Gerätemanager.
z Mit welcher Firmware arbeitet die FRITZ!Box? Die Firm-
ware-Version wird auf der Seite „Überblick“ der Benut-
zeroberfläche von FRITZ!Box angezeigt.
Wenn Sie diese Informationen zusammengestellt haben,
können Sie den Support anrufen. Das Support-Team wird Sie
bei der Lösung Ihres Problems unterstützen.
FRITZ!Box.book Seite 61 Mittwoch, 14. Juni 2006 4:33 16
61


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