Manual AVM FRITZ WLAN USB Stick N v2 (page 60 of 62) (English)

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FRITZ!WLAN

USB Stick N

www.avm.de

Installation

and Operation

Inst

alla

tion

and O

eration

FRITZ!WLAN USB Stick 2

Legal Notice

FRITZ!WLAN USB Stick

This documentation and the software it describes are protected by copyright. AVM grants the non-

exclusive right to use the software, which is supplied exclusively in what is known as object code

format. The licensee may create only one copy of the software, which may be used exclusively for

backup use.

AVM reserves all rights that are not expressly granted to the licensee. Without previous approval

iting, and except for in cases permitted by law, it is particularly prohibited to

• c

opy, propagate or in any other manner make this documentation or this software publicly ac-

ssible, or

• pr

ocess, disassemble, reverse engineer, translate, decompile or in any other manner open

e software and subsequently copy, propagate or make the software publicly accessible in

any other manner.

Please consult the “License.txt” file on the product CD included in the package for specifics about

licensing conditions.

This documentation and software have been produced with all due care and checked for correct-

ness in accordance with the best available technology. AVM GmbH disclaims all liability and war-

ranties, whether express or implied, relating to the AVM product’s quality, performance or suit-

ability for any given purpose which deviates from the performance specifications contained in the

oduct description. The licensee bears all risk in regard to hazards and impairments of quality

which may arise in connection with the use of this product.

AVM will not be liable for damages arising directly or indirectly from the use of the manual or the

ware, nor for incidental or consequential damages, except in case of intent or gross negli-

gence. AVM expressly disclaims all liability for the loss of or damage to hardware or software or

ta as a result of direct or indirect errors or destruction and for any costs (including connection

charges) related to the documentation and the software and due to incorrect installations not per-

formed by AVM itself.

The information in this documentation and the software are subject to change without notice for

he pu

rpose of technical improvement.

We offer a manufacturer’s warranty for this original product. The conditions of this warranty are

ntained in the “Warranty.pdf” file in the “Info” folder on the product CD included with delivery.

AVM in the Internet: www.avm.de/en

Trademarks: Unless otherwise indicated, all trademarks mentioned are legally protected trade-

marks owned by AVM GmbH, especially product names and logos. Microsoft, Windows and the

Windo

ws logo are trademarks owned by Microsoft Corporation in the USA and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc. licensed to AVM GmbH. All other product and com-

pany names are trademarks of their respective owners.

AVM Audiovisuelles Marketing

und Computersysteme

Alt-Moabit 95

AVM Computersysteme

Vertriebs GmbH

Alt-Moabit 95

D 10559 Berlin D 10559 Berlin

FRITZ!WLAN USB Stick 3

Table of Contents

Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Symbols and Highlighting . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1 FRITZ!WLAN USB Stick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.1 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2 Operation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.3 LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.4 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2AVM Stick & Surf Technology . . . . . . . . . . . . . . . . . . . . . . 11

3 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.1 Installation in Windows 8 32-bit or 64-bit Edition . . . . . . . . . . . . . . . 13

3.2 Installation in Windows 7 / Windows Vista 32-bit Edition. . . . . . . . . 14

3.3 Installation in Windows 7 / Windows Vista 64-bit Edition. . . . . . . . . 15

3.4 Installation in Windows XP 32-bit Edition. . . . . . . . . . . . . . . . . . . . . . 16

3.5 Installation in Windows XP 64-bit Edition. . . . . . . . . . . . . . . . . . . . . . 17

4 The FRITZ!WLAN Control Software . . . . . . . . . . . . . . . . . . 19

4.1 Operating FRITZ!WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.2 Establishing a WLAN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5 Microsoft WLAN Service . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6 More about WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.1 Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.2 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6.3 Frequency Range. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6.4 WPS (Wi-Fi Protected Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

FRITZ!WLAN USB Stick 4

7 Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

8.1 Errors During Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

8.2 WLAN Connection Is Not Established . . . . . . . . . . . . . . . . . . . . . . . . . 44

8.3 Errors During Data Exchange with Other Devices in the Network . . . 47

8.4 Checking the IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

9 Customer Service Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 56

9.1 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

9.2 Information in the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

9.3 Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

9.4 Support from the AVM Service Team . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Declaration of CE Conformity . . . . . . . . . . . . . . . . . . . . . . . 62

FRITZ!WLAN USB Stick 5

Safety Instructions

When working with the FRITZ!WLAN USB Stick, follow the

instructions below to protect yourself and the

FRITZ!WLAN USB Stick from damage.

• Do not install FRITZ!WLAN USB Stick during an elec-

trical storm.

• Unplug the FRITZ!WLAN USB Stick from the computer

during an electrical storm.

• Never let liquids get inside the FRITZ!WLAN USB

Stick. Otherwise, electric shocks or short circuits may

result.

• Protect the FRITZ!WLAN USB Stick from dust, mois-

ture and steam. Clean the FRITZ!WLAN USB Stick with

a slig

htly moist, lint-free cloth. Intensive cleaning

products or solvents are not suitable.

• FRITZ!WLAN USB Stick is intended for indoor use on-

ly.

• Do not open the FRITZ!WLAN USB Stick housing. The

device contains hazardous components and should

only be opened by authorized repair technicians.

Disposal

The symbol next to this text means that old appliances

and electronic parts must be disposed of separate from

household waste.

In accordance with European regulations and the Waste

Electric

al and Electronic Equipment Directive (WEEEE), the

FRITZ!WLAN USB Stick, as well as all devices and electron-

ic components contained in the FRITZ!WLAN USB Stick

pac

age may not be disposed with household waste.

Please bring these to your local collection points for dis-

posal.

FRITZ!WLAN USB Stick 6

Symbols and Highlighting

The following highlighting and icons are used to designate

important information:

This symbol indicates useful hints to assist you in working

with the FRITZ!WLAN

USB Stick.

This symbol indicates important instructions that must be

observed to avoid malfunctions.

The table below explains the highlighting used in this

manual.

Highlighting Function Example

Quotation marks Keys

Buttons

Settings pages

Menus

Commands

File paths

File names

“F1” key

“Help”

“Advanced”

“Edit / Paste”

“Copy”

“C:/My Documents”

“Documentation”

Pointed brackets Joker <MSN>

Bold Emphasis Do not click the button...

FRITZ!WLAN USB Stick 7

1 FRITZ!WLAN USB Stick

An Overview

FRITZ!WLAN USB Stick is a WLAN adapter for the Universal Serial Bus

(USB).

With the FRITZ!WLAN USB Stick, you can connect your computer directly

with a WLAN access point, for example, with a FRITZ!Box by AVM. You

can also connect to other WLAN devices, to printers, and to PDAs. This

grants you high mobility while allowing you to work with all of the

advantages of wireless connections, high throughput rates and fast

connections at maximum security.

1.1 Package Contents

• one AVM WLAN-Controller FRITZ!WLAN USB Stick v2

• one FRITZ!WLAN USB Stick CD with

– driver software

– control software with Online Help

– manual in PDF format

• one printed quick guide

• one USB docking station

1.2 Operation Requirements

In order to operate FRITZ!WLAN USB Stick, your computer

must meet the following requirements:

• A free port on your computer for USB devices. A

USB 2.0 port is recommended; USB 1.1 works at a

wer throughput rate.

FRITZ!WLAN USB Stick 8

• A computer with one of the following operating sys-

tems installed:

– Microsoft Windows 8 (

32- or 64-bit edition)

– Microsoft Windows 7 (

32- or 64-bit edition)

– Microsoft Windows Vis

ta (32- or 64-bit edition)

– Windows X

P (32- or 64-bit edition)

)

Installation of the latest service packs and updates is rec-

ommended.

• Pentium-class computer or notebook (500 MHz CPU

or better)

• At least 64 MB RAM and 5 MB free memory on the

hard drive.

• one CD drive

You can install FRITZ!WLAN USB Stick if your computer

meet

s all of these requirements.

If you would like to connect additional computers, addi-

tional FRITZ!WLAN USB Sticks are required.

1.3 LEDs

During operation, the LEDs on the FRITZ!WLAN USB Stick

indicate the following:

green: USB remains lit as soon as the

FRIT

Z!WLAN USB Stick has been detect-

ed by the operating system

yellow: WLAN flashes during data exchange between

WLAN d

evices

FRITZ!WLAN USB Stick 9

1.4 Technical Specifications

LEDs 2 for display of connections and activity

USB port USB version 2.0, compatible with USB 1.1

with reduced data throughput

WLAN module Support for radio network in accordance with

IEEE 802.11n

IEEE 802.11g and

IEEE 802.11b

Frequency band 2.4 GHz

Encryption WPA (Wi-Fi Protected Access) /

WPA2 (802.11i) /

WEP 64-/128-bit (Wired Equivalent Privacy)

Antennas integrated

Operating systems supported Windows 8 (32-bit or 64-bit edition)

Windows 7 (32-bit or 64-bit edition)

Windows Vista (32-bit or 64-bit edition)

Windows XP (32-bit or 64-bit edition)

Dimensions (W x D x H): approx. 40 x 20 x 10 mm

Weight approx. 10 g

Power supply powered by USB, no external power supply

required

Maximum power consumption: 1.35 W (transfer)

Transmitter power max. 76 mW

Receiver sensitivity min. -101 dBm

Supported data throughput

rates (gross)

802.11n up to 150 Mbit/s*

802.11g up to 54 Mbit/s*

802.11b up to 11 Mbit/s*

* The user data rate that can actually be achieved is

somewhat below the specified value (see the table on

“Standards” on page 33).

Firmware can be updated

Channels 1 through 13 (ETSI)

Ambient temperature

(during operation)

-5 to 45°C

FRITZ!WLAN USB Stick 10

Ambient temperature (idle) -10 to 70°C

Humidity (idle/operation) 5 to 90%, no-condensation

Certification CE

FRITZ!WLAN USB Stick 11

2AVM Stick & Surf Technology

Connecting Securely with a FRITZ!Box

With the AVM Stick & Surf technology the FRITZ!WLAN USB Stick can

take over the WLAN security settings from FRITZ!Box products. This

allows a secure WLAN connection to be established between your com-

puter and your FRITZ!Box without any additional configuration.

For this, your FRITZ!Box must be equipped with a port for

USB de

vices (USB host function).

In order to use the AVM Stick & Surf technology for secure

WLAN

connections, perform the following steps:

1. Insert the FRITZ!WLAN USB

Stick into the USB port on

your FRITZ!Box.

Port for USB devices (here on the FRITZ!Box Fon WLAN 7270)

2. The FRITZ!Box “Info” LED begins flashing to indicate

that the WLAN security settings are being transmitted

to the FRITZ!WLAN USB Stick.

3. When data transmission has been completed, the

“

Info” LED stops flashing on the FRITZ!Box and re-

mains lit.

4. Remove the FRITZ!WLAN USB

Stick from the

FRITZ!Box USB port.

The WLAN security settings have now been transmitted to

the F

RITZ!WLAN USB Stick.

FRITZ!WLAN USB Stick 12

As soon as you connect the FRITZ!WLAN USB Stick to your

computer, the security settings of your WLAN are imple-

mented in the FRITZ!WLAN control software and then delet-

ed from the FRITZ!WLAN USB Stick. The AVM Stick & Surf

log

appears and a WLAN connection to your FRITZ!Box is

established automatically.

If you are using a FRITZ!Box without a USB port or a device

from a third-party manufacturer as a WLAN access point,

you can still use WPS (Wi-Fi Protected Setup) or enter the

network key manually to establish a secure WLAN connec

tion. For more information, see the section “WPS (Wi-Fi

Protected Setup)” from page 38 and the Help on the

FRITZ!WLAN control software, which is available as soon

our FRITZ!WLAN USB Stick has been installed.

FRITZ!WLAN USB Stick 13

3 Installation

Installing FRITZ!WLAN USB Stick

The FRITZ!WLAN USB Stick can be installed in the operating systems

Windows 8 (32-bit and 64-bit edition), Windows 7 (32-bit and 64-bit

edition), Windows Vista (32-bit and 64-bit edition) and Windows XP

(32-bit and 64-bit edition).

Please install the current Microsoft Service Packs using

Microsoft Windows Update and use a USB

2.0 port for op-

timum performance of your FRITZ!WLAN USB Stick.

You can change the display of menus and folders in most

oper

ting systems. The following instructions are based

on the standard installation of each operating system.

If you have a FRITZ!Box with USB host function, first use

ck & Surf (see “AVM Stick & Surf Technology” from

page 11) to transmit the WLAN security settings from your

FRITZ!Box to your computer.

3.1 Installation in Windows 8 32-bit or 64-bit Edition

Administrator rights are required to install the

FRITZ!WLAN

USB Stick in Windows 8!

Perform the following steps to install the software:

1. Switch on the WLAN device you wish to connect to.

2. Switch on your computer.

3. Insert the FRITZ!WLAN USB

Stick into the USB port on

your computer.

Windows detects the FRITZ!WLAN USB Stick automat-

ically. This process may take some time.

In the upper right corner of your Windows 8 start

page

, a message element signals that the

“

AVM

FRITZ!WLAN USB Stick v2

” was detected. Click this

message to continue.

FRITZ!WLAN USB Stick 14

4. Another Windows 8 message prompts you to select a

task for the data medium. Click “Install Software from

Medium or Run AVM FRITZ!WLAN USB Stick v2 Instal-

lation”.

5. Then click “Yes” in the “User Account Control” dialog.

e drivers and the control software for the

FRI

TZ!WLAN USB Stick will be installed now.

A progress bar indicates the progress and the conclu-

sion of the installation.

This completes the driver installation for the

FRI

TZ!WLAN USB Stick. Continue reading from section “In-

formation on WLAN Connections” on page 18.

3.2 Installation in Windows 7 / Windows Vista 32-bit Edition

Administrator rights are required to install the

FRITZ!WLAN

USB Stick in Windows 7 or Windows Vista!

Over the course of installation Windows will request the

rights required for installation. Confirm with “Continue”.

Perform the following steps to install the software:

1. Switch on the WLAN device you wish to connect to.

2. Switch on your computer.

3. Insert the FRITZ!WLAN USB

Stick into the USB port on

your computer.

Windows detects the FRITZ!WLAN USB Stick automat-

ically. This process may take some time.

4. In the dialog for running the “AVM FRITZ!WLAN USB

Sti

ck v2 Selfinstall”, click the “Install or Run

FRI

TZ!WLAN USB Stick v2” entry.

FRITZ!WLAN USB Stick 15

5. Then click “Yes” (Windows 7) or “Continue”

(Windows Vista) in the “User Account Control” dia-

log.

The drivers and the control software for the

FRI

TZ!WLAN USB Stick will be installed now.

If you are prompted to do so, insert the

FRI

TZ!WLAN USB Stick CD and follow the instructions

on t

he screen.

If an additional Windows dialog asks if you want to

stall software not digitally signed by Microsoft,

click “Continue Anyway”. This request depends on

the driver signature options set on your computer.

A progress bar indicates the progress and the conclu-

sion of the installation.

This completes the driver installation for the

FRI

TZ!WLAN USB Stick. Continue reading from section “In-

formation on WLAN Connections” on page 18.

3.3 Installation in Windows 7 / Windows Vista 64-bit Edition

Administrator rights are required to install the

FRITZ!WLAN

USB Stick in Windows 7 64-bit edition or Win-

dows Vista 64-bit edition!

Perform the following steps to install the software:

1. Switch on the WLAN device you wish to connect to.

2. Switch on your computer.

3. Insert the FRITZ!WLAN USB

Stick into the USB port on

your computer.

Windows detects the FRITZ!WLAN USB Stick automat-

ically. This process may take some time.

4. In the “Autoplay” dialog, select the “FRITZ!WLAN USB

Sti

ck v2 installation” option.

FRITZ!WLAN USB Stick 16

5. Then click “Yes” (Windows 7) or “Continue”

(Windows Vista) in the “User Account Control” dia-

log.

6. In the “Found New Hardware” window, select “Locate

and

install driver software (recommended)”.

If Windows reports that the program may not have

en installed correctly, click “The Program was in-

stalled correctly.” or “Cancel”.

7. Then click “Yes” (Windows 7

) or “Continue”

(Windows Vista) in the “User Account Control” dia-

log.

8. If Windows asks whether you would like to search for

rivers online, select the “Do not search for drivers

online” option.

9. Insert the FRITZ!WLAN USB S

tick CD when Windows

prompts you to do so.

The driver software is installed automatically.

This completes the driver installation for the

FRI

TZ!WLAN USB Stick. Continue reading from section “In-

formation on WLAN Connections” on page 18.

3.4 Installation in Windows XP 32-bit Edition

Administrator rights are required to install the

FRITZ!WLAN

USB Stick in Windows XP!

Perform the following steps to install the software:

1. Switch on the WLAN device you wish to connect to.

2. Switch on your computer.

3. Insert the FRITZ!WLAN USB

Stick into the USB port on

your computer.

Windows detects the FRITZ!WLAN USB Stick automat-

ically. This process may take some time.

FRITZ!WLAN USB Stick 17

4. The drivers and the control software for your

FRITZ!WLAN

USB Stick are installed automatically.

If you are prompted to do so, insert the

FRI

TZ!WLAN USB Stick CD and follow the instructions

on t

he screen.

If an additional Windows dialog asks if you want to

stall software not digitally signed by Microsoft,

click “Continue Anyway”. This request depends on

the driver signature options set on your computer.

A progress bar indicates the progress and the conclu-

sion of the installation.

This completes the driver installation for the

FRI

TZ!WLAN USB Stick. Continue reading from section “In-

formation on WLAN Connections” on page 18.

3.5 Installation in Windows XP 64-bit Edition

Administrator rights are required to install the

FRITZ!WLAN

USB Stick in Windows XP 64-bit Edition!

Perform the following steps to install the software:

1. Switch on the WLAN device you wish to connect to.

2. Switch on your computer.

3. Insert the FRITZ!WLAN USB

Stick into the USB port on

your computer.

Windows detects the FRITZ!WLAN USB Stick automat-

ically. This process may take some time.

4. When asked whether you would like to connect to

ndows Update, select the option “No, not this

time” and then click “Next”.

The “Add New Hardware” Wizard starts and searches

for

drivers.

FRITZ!WLAN USB Stick 18

5. Insert the FRITZ!WLAN USB Stick CD and select the

option “Install software automatically (recommend-

ed)”. Confirm with “Next”.

If an additional Windows dialog asks if you want to

stall software not digitally signed by Microsoft,

click the “Continue Anyway” button. This request de-

pends on the driver signature options set on your

com

uter.

6. A message appears: “The Wizard has finished install-

ng the software for this device”. Conclude the instal-

lation by clicking “Finish”.

This completes the driver installation for the

FRI

TZ!WLAN USB Stick. Continue reading in the next sec-

tion, “Information on WLAN Connections”.

Information on WLAN Connections

If you performed installation using Stick & Surf, no further

steps are necessary to establish a WLAN connection. Your

FRITZ!Box will be identified automatically as WLAN access

point. A WLAN connection you can use immediately will be

established.

If you performed installation without using Stick & Surf,

u have to select the WLAN remote site (the WLAN access

point) to connect with manually in your WLAN control soft-

ware. Please see the corresponding chapter of the control

ware for more information:

• If you are using the control software FRITZ!WLAN,

please continue by reading the section “Establishing

a WLAN Connection” from page 21.

• If you are using Microsoft Windows’ WLAN Service,

continue reading in the section “Establishing a WLAN

Connection (Windows 8)” from page 26, “Establish-

ing a WLAN Connection (Windows 7)” from page 28,

“Establishing a WLAN Connection (Windows Vista)”

from page 29 or “Establishing a WLAN Connection

(Windows XP from Service Pack 2)” from page 31.

FRITZ!WLAN USB Stick 19

4 The FRITZ!WLAN Control Software

Establishing and Clearing WLAN Connections

With the FRITZ!WLAN USB Stick you can establish wireless network

(WLAN) connections between your computer and wireless devices. The

FRITZ!WLAN control software is available to manage all these WLAN

connections.

With FRITZ!WLAN you can configure, establish and clear WLAN connec-

tions as well as view connection information.

4.1 Operating FRITZ!WLAN

After FRITZ!WLAN USB Stick is installed, FRITZ!WLAN ap-

pears as a program icon in the notification area of the task

r. You can open the user interface of the control soft-

ware in two ways:

• Double-click the FRITZ!WLAN program icon in the no-

tification area of the Windows task bar.

• Or click the FRITZ!WLAN program icon with the right

mouse button to open the context menu and select

the “Display Connection...” command.

FRITZ!WLAN user interface (connection example)

User Interface All elements of a WLAN connection are displayed as icons

in the user interface. The user interface window is divided

into three sections.

The left side shows your own WLAN device, the

FRI

TZ!WLAN USB Stick, complete with name and IP ad-

dress.

FRITZ!WLAN USB Stick 20

The middle section displays the icon of the WLAN connec-

tion as a box with links to the devices on the left and on

the rig

ht. The small icons in the box display the connec-

tion quality and the encryption used.

The right side shows the WLAN remote site with which you

e currently connected or were connected most recently.

Context Menus The features of FRITZ!WLAN are available using the context

menu:

1. Click the device or connection icons in the

RITZ!WLAN user interface, or the FRITZ!WLAN pro-

gram icon in the notification area of the task bar.

The corresponding context menu opens.

2. Select the desired command from the list.

Eac

h icon displays its own selection of commands. You

can

search for WLAN devices at your location and config-

ure them as WLAN remote sites, establish or clear WLAN

nnections to known remote sites, and have information

displayed on device and connection properties.

For more information, please see the section “Establish-

ing a WLAN Connection” from page 21 or click the “Help”

button in the user interface to open the FRITZ!WLAN On-

line Help.

Connection Status The colors of the connection icons in the FRITZ!WLAN user

interface and the FRITZ!WLAN program icon in the notifica-

tion area of the task bar show the current condition of the

conn

ection:

Icon Meaning

and

WLAN connection active

WLAN connection is being estab-

lished or the ad-hoc network you

off

ered is ready to connect

and

No WLAN connection

FRITZ!WLAN USB Stick 21

4.2 Establishing a WLAN Connection

With FRITZ!WLAN you can establish WLAN connections to

WLAN remote sites (access points), which can provide ac-

cess to DSL, to printers, to mobile phones, PDAs, and even

other WLAN clients. Direct connections are also possi-

ble to other FRITZ!WLAN USB Sticks.

No matter which device you want to connect to, connect-

ing with FRITZ!WLAN is always based on the principle:

search, fi

nd, and connect.

There are two basic types of WLAN connections:

Infrastructure

Network

When WLAN users connect with a WLAN access point like

the FRITZ!Box, they establish what is called an infrastruc-

ture network. In this network the WLAN access point man-

ages bandwidth so that each device receives the optimum

nt. The access point can be used to establish con-

nections to a cable-connected network or the Internet.

In the device lists in the FRITZ!WLAN control software, this

type o

f connection is designated by the infrastructure net-

work icon.

Ad-hoc Network When WLAN users connect directly with each other with-

out using an access point, they have established an ad-

hoc net

work. This kind of direct connection is practical

when WLAN users in the immediate vicinity want to

exchange data with each other quickly and directly. The

ad-hoc network participants have to share the existing

bandwidth.

In the device lists in the FRITZ!WLAN control software, this

type

f connection is designated by the ad-hoc connection

icon.

FRITZ!WLAN USB Stick 22

Establishing a Connection with a WLAN Access Point

(Infrastructure Network)

If you performed installation using Stick & Surf, no further

steps are necessary to establish a WLAN connection. Your

FRITZ!Box will be identified automatically as WLAN access

point. A WLAN connection you can use immediately will be

established.

If you performed installation without using Stick & Surf,

u have to select the WLAN remote site (the WLAN access

point) to connect with manually. In this case the control

software FRITZ!WLAN automatically searches for WLAN de-

vices at your location. Once a list of the WLAN access

ts found is displayed, proceed as follows:

1. Select the WLAN device to which you would like to es-

blish a connection and confirm your selection by

clic

king “Select” or “Connect”.

2. Enter the network key of the WLAN access point.

the AVM FRITZ!Box family products, the network

y is printed on the underside of the device.

3. The WLAN connection is established.

nce the connection is established, the WLAN icon in the

noti

fication area of the Windows task bar turns green.

Click the icon to display connection details.

An active WLAN connection between the FRITZ!WLAN USB

Stick and a known WLAN remote site that has been

cleared because the computer has been shut down will be

re-established automatically every time the computer is

started whenever the remote site is accessible.

FRITZ!WLAN USB Stick 23

Connecting Two WLAN Users Directly (Ad-hoc

Network)

To establish a direct connection via WLAN, one WLAN par-

ty has to offer an ad-hoc network that other ad-hoc parties

may j

oin.

How to Create an Ad-hoc Network

1. I

n the FRITZ!WLAN user interface, click the icon of the

LAN remote site with the right mouse button or

click the FRITZ!WLAN program icon in the notification

area of the task bar and select the command “Create

Ad-hoc Network…”.

The “Ad-hoc Network” window opens.

2. Enter the WLAN key in the “WLAN key” field.

ll other WLAN parties of the ad-hoc connection must

also ent

er this key.

See also the encryption instructions in the section

“Encryption” from page 36.

Confirm the settings configured earlier for the ad-hoc

netw

ork. If you would like to change these settings,

click the “Edit” button.

1. Confirm with “OK”.

e ad-hoc network is now ready for operation and awaits

oth

er WLAN users.

In the FRITZ!WLAN control software, yellow waves in the

-hoc network icon indicate that it is ready to establish

ad-hoc connections.

The connection icon in FRITZ!WLAN: ready for ad-hoc connections

FRITZ!WLAN USB Stick 24

How to Join an Ad-hoc Network

1. Open the FRITZ!WLAN control software on all of the

computers to be connected to the ad-hoc network by

double-clicking the FRITZ!WLAN icon in the notifica-

tion area of the task bar.

2. Click the “Find” button to display the WLAN devices

at y

our location.

Possible ad-hoc parties found at your location are

signated by the ad-hoc icon in the list of accessi-

ble WLAN devices.

3. Select the desired ad-hoc remote site in the list of

AN devices found. Then click the “Select” button.

4. Next, enter the shared WLAN key in the “Ad-hoc Net-

rk” window and confirm your entry by clicking

“OK”.

See the encryption instructions in the section “Encryp-

tion” from page 36.

The ad-hoc network is displayed on the FRITZ!WLAN

nsole as a known device and the WLAN connection is

established.

The process of automatically assigning IP addresses can

take up to 3

minutes and is signaled by a flashing IP traffic

light in the control software.

FRITZ!WLAN USB Stick 25

Connecting to the Internet

There are two different ways for FRITZ!WLAN USB Stick to

connect to the Internet. In both cases you need account

information from an Internet Service Provider.

Connecting Using the WLAN Access Point

The WLAN access point (FRITZ!Box, for instance) establish-

es the connection with the Internet. For this the account

ormation of the Internet Service Provider must be con-

figured in the WLAN access point. All connected comput-

ers can then use this Internet connection at the same

me. It is not necessary to install any additional Internet

access software on the other connected computers. With

this configuration, the WLAN access point can be used as

a router for multiple-workplace operation. Instructions on

how to configure the WLAN access point for multiple-work-

place operation are presented in your WLAN access point

nua

Establishing Connections Using the Computer

The computer to which a FRITZ!WLAN USB Stick is con-

nected establishes the Internet connections itself. In this

cas

the WLAN access point works like a DSL modem and

is responsible only for forwarding data. An Internet con-

nection must be configured on the connected computer,

ing Internet access software (FRITZ!DSL, for instance)

and the account information from an Internet Service Pro-

vider. The Internet access software is also required to

tabl

ish Internet connections.

FRITZ!WLAN USB Stick 26

5 Microsoft WLAN Service

Establishing and Clearing WLAN Connections

In Windows 8, Windows 7, Windows Vista and Windows XP with Service

Pack 2, the Microsoft WLAN service WZC (Wireless Zero Configuration)

can be used to manage wireless devices rather than the FRITZ!WLAN

program.

Information on the WLAN Control Software

In your FRITZ!WLAN USB Stick, FRITZ!WLAN is provided as

the default application for WLAN connections.

If you prefer to work with the Microsoft WLAN Service as

WLAN

control software, you can switch to this program as

follows:

1. Click the WLAN icon in the notification area of the

tas

k bar.

2. Select the “Microsoft WLAN” entry.

Establishing a WLAN Connection (Windows 8)

To establish a WLAN connection in Windows 8 using Mi-

crosoft WLAN Service, work through the following steps:

1. Move the mouse cursor to the upper right corner of

the S

tart page and click “Settings”.

2. Click the Microsoft WLAN icon with the right mouse

tton.

A list appears on the screen, showing all wireless

tworks (mostly WLAN access points) found in the

vicinity of the FRITZ!WLAN USB Stick.

Wireless networks in the vicinity of the FRITZ!WLAN USB Stick

FRITZ!WLAN USB Stick 27

3. Select the desired WLAN access point and click the

“Connect” button.

The window for entering the network security key

opens:

Entering the network key

4. In the “Enter the network security key” field, enter

the key of the wireless network of the selected WLAN

access point and then click “OK”.

On the AVM FRITZ!Box family products the network

y is printed on the underside of the device.

The WLAN connection will be established.

Should difficulties arise in establishing a WLAN connec-

tion, see the sections “WLAN Connection Is Not Estab-

lished” from page 44 and “Errors During Installation” from

page 41.

For information on AVM Stick & Surf, see the section “AVM

Stick & Surf Technology” from page 11.

To display all important status information for your WLAN

nnection, click the FRITZ!WLAN program icon in the noti-

fication area of the task bar.

FRITZ!WLAN USB Stick 28

Establishing a WLAN Connection (Windows 7)

To establish a WLAN connection in Windows 7 using Mi-

crosoft WLAN Service, work through the following steps:

1. Click the Microsoft WLAN icon in the notification area

the Windows taskbar with the right mouse button.

All wireless networks found at your location (mostly

WLA

N access points) are displayed in a list.

Available wireless networks (example view)

2. Select the desired WLAN access point and click the

“Connect” button.

The window for entering the network security key

ope

ns:

Entering the WLAN key

3. Enter the network security key of the selected WLAN

access point in the “Security key” field. Click the

“OK” button.

On the AVM FRITZ!Box family products the network

y is printed on the underside of the device.

The WLAN connection is established.

FRITZ!WLAN USB Stick 29

Should difficulties arise in establishing a WLAN connec-

tion, see the sections “WLAN Connection Is Not Estab-

lished” from page 44 and “Errors During Installation” from

page 41.

For information on AVM Stick & Surf, see the section “AVM

Stick & Surf Technology” from page 11.

To display all important status information for your WLAN

nnection, click the FRITZ!WLAN program icon in the noti-

fication area of the task bar.

Establishing a WLAN Connection (Windows Vista)

To establish a WLAN connection in Windows Vista using

Microsoft WLAN Service (“automatic WLAN configura-

tion”), work through the following steps:

1. Click the Microsoft WLAN icon in the notification area

of the t

ask bar and select the option “Connect to a

network”.

All wireless networks found at your location (mostly

WLA

N access points) are displayed in a list.

FRITZ!WLAN USB Stick 30

Available wireless networks (example view)

2. Select the desired WLAN access point and click the

“Connect” button.

The window for entering the network security key

ope

ns:

Entering the WLAN key

3. Enter the WLAN key of the selected WLAN access

point in the “Security key or passphrase” field and

click “Connect”.

On the AVM FRITZ!Box family products the network

y is printed on the underside of the device.

The WLAN connection is established.

FRITZ!WLAN USB Stick 31

Should difficulties arise in establishing a WLAN connec-

tion, see the sections “WLAN Connection Is Not Estab-

lished” from page 44 and “Errors During Installation” from

page 41.

For information on AVM Stick & Surf, see the section “AVM

Stick & Surf Technology” from page 11.

To display all important status information for your WLAN

nnection, click the FRITZ!WLAN program icon in the noti-

fication area of the task bar.

Establishing a WLAN Connection (Windows XP from

Service Pack 2)

To establish a WLAN connection using Microsoft WLAN

Service (“Wireless Zero Configuration Service”) in

Windows XP from Service Pack 2, proceed as follows:

1. Click the Microsoft WLAN icon in the notification area

the task bar.

The “Wireless Network Connection” window opens.

l wireless networks found at your location (mostly

WLAN access points) are displayed in a list.

Available wireless networks (example of display)

FRITZ!WLAN USB Stick 32

2. Select the desired WLAN access point and click the

“Connect” button.

The “Wireless Network Connection” window is

opened.

3. Enter the WLAN key of the WLAN access point in the

“Ne

twork key” field.

On the AVM FRITZ!Box family products the network

y is printed on the underside of the device.

4. Repeat your entry in the “Confirm network key” field

d then click the “Connect” button.

Entering the WLAN key

The WLAN connection is established.

Should difficulties arise in establishing a WLAN connec-

tion, see the sections “WLAN Connection Is Not Estab-

lished” from page 44 and “Errors During Installation” from

page 41.

For information on AVM Stick & Surf, see the section “AVM

Stick & Surf Technology” from page 11.

To display all important status information for your WLAN

nnection, click the FRITZ!WLAN program icon in the noti-

fication area of the task bar.

FRITZ!WLAN USB Stick 33

6More about WLAN

AVM and WLAN

WLAN (Wireless Local Area Network) is a radio technology that allows

networks and access to the Internet to be provided without cable

connections. This allows multiple users to share one wireless Internet

connection.

6.1 Standards

The WLAN standards IEEE 802.11a, IEEE 802.11b,

IEEE 802.11g and IEEE 802.11n and IEEE 802.11i were de-

veloped by the Institute of Electr

ical and Electronic Engi-

neers (IEEE).

The standards IEEE 802.11a, IEEE 802.11b, IEEE 802.11g

and I

EEE 802.11n define the transmission rate within a

wire

less LAN. The IEEE 802.11i standard is a security stan-

dard.

Standards for the Throughput Rate

Data Troughput The FRITZ!WLAN USB Stick supports the 802.11n wireless

standard and is downward compatible to 802.11b and g

networks. The standard used in a given WLAN depends on

the settings of the WLAN access point.

The throughputs listed differentiate between gross and

net t

ansmission rates. The net speed describes the trans-

mission rate of the user data.

Standard Frequency Band Gross Data Throughput Net Data Throughput up to

802.11b 2.4 GHz 11 Mbit/s 5 Mbit/s

802.11g 2.4 GHz 54 Mbit/s 25 Mbit/s

802.11n 2.4 GHz 150 Mbit/s 80 Mbit/s

FRITZ!WLAN USB Stick 34

Range The range within a WLAN is highly dependent on the fol-

lowing three factors:

• the WLAN adapter used,

• the structural conditions, and

• the amount of radio traffic on the same frequency

band. Other wireless networks may be active, but al-

so what are known as analog interferers (for instance

baby m

onitors, video bridges, DECT telephones,

Bluetooth transmitters for mobile telephones, and

microwave ovens).

IEEE 802.11b With a maximum throughput rate of 11 Mbit/s, this is the

oldest standard for radio networks in the 2.4-GHz frequen-

cy range (ISM). First-generation WLAN access points, for

exam

ple, can use this standard to communicate with the

FRITZ!WLAN USB Stick.

IEEE 802.11g This is currently the most common WLAN standard. It

communicates with a maximum of 54 Mbit/s gross in the

2.4-G

Hz frequency range (ISM) and guarantees broad

compatibility with many WLAN devices.

However, due to heavy use of the 2.4-GHz range, interfer-

ence is quite common.

IEEE 802.11n This standard provides for high throughput speeds and

ranges. The FRITZ!WLAN USB Stick supports 802.11n in

the 2

.4-GHz frequency band.

The use of the 802.11n standard—and thus the availabili-

ty of higher throughput rates—is possible only if the WLAN

nnection is secured using the WPA2 security mecha-

nism (AES-CCMP).

FRITZ!WLAN USB Stick 35

The Standard for Security

IEEE 802.11i The WPA2 security mechanism is defined in the

IEEE 802.11i standard. WPA2 is an extension of the famil-

iar security mechanism WPA (Wi-Fi Protected Access).

The main feature of the extension of WPA to WPA2 is the

AES-CC

M encryption process.

The FRITZ!WLAN USB Stick supports the AES encryption

ocedure as part of the WPA2 mechanism, and the TKIP

encryption procedure as part of the WPA mechanism. This

means that the FRITZ!WLAN USB Stick can be used in com-

bination with any WLAN access points that also support

with AES or WPA with TKIP.

6.2 Security

Security is of utmost importance within radio networks.

Radio signals can also be received outside of office or res-

idential spaces and abused for criminal purposes.

Therefore it is important that no unauthorized users can

gister in a WLAN to use its Internet access or shared net-

work resources.

The necessary requirements for this, which contribute to

e security of your WLAN and of your computers, are inte-

grated in the FRITZ!WLAN control software.

Mechanism Encryption

WPA TKIP (Temporary Key Integrity Protocol)

WPA2 TKIP

AES-CCM

based on the extremely secure AES (Advanced

ryption Standard) procedure. CCM (Counter

with CBC-MAC) defines how the AES procedure

is applied to WLAN packets.

FRITZ!WLAN USB Stick 36

Encryption

The most important security setting is encryption. The

FRITZ!WLAN USB Stick supports the security mechanisms

WEP (

Wired Equivalent Privacy), WPA (Wi-Fi Protected Ac-

cess) and WPA2 as follows:

• As part of the WEP mechanism a static key is deter-

mined to serve for the encryption of the user data.

The key must be registered in the WLAN settings of

e WLAN client and correspond with the WLAN set-

tings of the WLAN access point.

• The FRITZ!WLAN USB Stick uses WEP 64/128 with the

setting “Open” or “Open Key”, respectively. When es-

tablishing a WLAN connection using products from

oth

er manufacturers, always make sure that the set-

ting “Open” or “Open Key” is set for registration or

auth

entication in the manufacturer’s software. If nec-

essary, consult the manufacturer’s documentation

for

more information.

• If you use a WEP key, make sure that it is the correct

length.

• The WPA and WPA2 mechanisms provide for authen-

tication while the connection is being established.

e user data are encrypted using an automatically

generated key. This key is regenerated at regular in-

tervals.

If the WPA security mechanisms are supported by your

WLAN remote sites, use WPA for your WLAN encryption.

WEP is out of date and data encrypted with WEP can be

deciphered within minutes.

WEP ASCII Characters Hex. Characters

64 5 10

128 13 26

FRITZ!WLAN USB Stick 37

6.3 Frequency Range

WLAN uses the frequency range around 2.4 GHz in the ISM

band or, alternatively, the frequency range at 5 GHz.

With the FRITZ!WLAN USB Stick you can use the 2.4-GHz

fre

quency band.

A WLAN in the 2.4-GHz frequency band works in the same

band

as Bluetooth, DECT, microwave devices, video bridg-

es and baby monitors. This means that interference may

occur

within WLANs operated in the vicinity of such devic-

es. Generally the only adverse effects are to the transmis-

sion rate; aborted connections and data losses are rare.

In the 2.4-GHz frequency range the European regulation

authorit

ies have designated 13 channels for WLAN. One

chann

el has a bandwidth of 20 or 40 MHz.

Channels located directly next to each other may overlap

and r

esult in mutual interference. For instance, if several

WLANs are operated close to each other in the 2.4-GHz fre-

quency range, a distance of at least five channels should

left empty between each two channels used. This

means that if channel 1 is selected for one WLAN, the

cha

nnels 6 through 13 can be selected for a second

AN. This maintains the minimum distance between

channels.

Should interference in a WLAN persist, the first step

ould be to select a different channel. If your WLAN ac-

cess point is equipped with an autochannel function, you

n automatically have it search for the WLAN channel in

your frequency range that is subject to the least interfer-

ence. For more instructions, see the section “WLAN Con-

nection Is Not Established” from page 44.

FRITZ!WLAN USB Stick 38

Allocation of the WLAN Channels in the 2.4-GHz Range

6.4 WPS (Wi-Fi Protected Setup)

The FRITZ!WLAN USB Stick supports the standardized WPS

networking procedure (Wi-Fi Protected Setup). With WPS

you can establish a secure WLAN connection between

your FRITZ!WLAN USB Stick and your WLAN access point.

l of the necessary WLAN security settings are transferred

in the process.

When establishing a WLAN connection via WPS you can

use ei

ther the push-button or the PIN method:

• For the push-button method (WPS-PBC) your WLAN

access point must be equipped with a hardware or

software switch that is used to enable WPS function-

ality.

• For the pin method, you enter the PIN specified by

the FRITZ!WLAN USB Stick in the WPS data of your

WLA

N access point.

WPS can be used only in combination with WLAN access

points that also support WPS. See the documentation of

your WLAN access point to find out whether it supports

WPS and which connection methods can be selected.

Channel Frequency (GHz) Channel Frequency (GHz)

1 2.412 8 2.447

2 2.417 9 2.452

3 2.422 10 2.457

4 2.427 11 2.462

5 2.432 12 2.467

6 2.437 13 2.472

7 2.442

FRITZ!WLAN USB Stick 39

Establishing WLAN Connections Using WPS

Proceed as follows to establish a WLAN connection using

WPS:

1. Double-click the program icon in the notification area

the Windows task bar to open the FRITZ!WLAN user

interface, and then click the “Find” button.

All WLAN devices found are displayed in the “Find

and Se

lect WLAN Devices” window. The WPS icon in-

dicates which devices support WPS.

2. Select from the list the WLAN access point to which a

con

nection is to be established, and then click the

“Select” button.

3. If the device you selected supports WPS, next the

“WPS

Quick Connection” window will open.

Select the desired connection method here and fol-

low the relevant instructions.

The WPS connection to the selected WLAN access

poi

nt will be established automatically.

FRITZ!WLAN USB Stick 40

7 Uninstallation

Removing Software and Program Entries

The instructions for removing the FRITZ!WLAN USB Stick are valid for all

operating systems. The FRITZ!WLAN USB Stick driver software and the

FRITZ!WLAN control software are removed at the same time.

Proceed as follows:

1. Insert the FRITZ!WLAN USB Sti

ck CD.

2. Run the “setup.exe” file.

For the operation systems Windows 8 64-bit edition,

Windows 7 64-bit edition, Windows Vista 64-bit

edit

ion and Windows XP 64-bit edition, the required

tup.exe file is located in the WINDOWS_7_VISTA_

XP_x64 folder on the CD.

1. C

lick “Continue” in the following window.

2. Select the “Removal” option.

e FRITZ!WLAN USB Stick will be removed.

3. Click “Finish” to complete the process of uninstalling

e software.

FRITZ!WLAN USB Stick 41

8 Troubleshooting

Help for Errors

This chapter provides assistance if you are having problems with the

WLAN connection, or if you want to change the IP settings on your com-

puter.

8.1 Errors During Installation

If an error message is returned during installation of the

FRITZ!WLAN USB Stick, this can have various causes.

eck the possible causes and attempt to resolve the er-

ror.

Checking the Installation

After installing the FRITZ!WLAN control software and the

FRITZ!WLAN

USB Stick, the FRITZ!WLAN icon does not appear in

the notification area of the Windows task bar.

Possible Cause

The FRITZ!WLAN software or drivers for the FRITZ!WLAN USB

Stick were not installed correctly or the device is disabled in the

“Device Manager”.

Remedy

First check the “Device Manager” in the “Control Panel” to see

whether the device is listed and disabled. Enable the device.

If it is not listed, uninstall the FRITZ!WLAN USB Stick and repeat

the installation as described in the manual.

FRITZ!WLAN USB Stick 42

Checking the USB Port

Uninstalling the WLAN Adapter Software

The computer does not detect the FRITZ!WLAN USB Stick.

Possible Cause

The FRITZ!WLAN USB Stick is not inserted correctly into the USB

port or the chip set drivers of your computer are out of date.

Remedy

Make sure that the FRITZ!WLAN USB Stick is inserted firmly into

the USB port. Pull the FRITZ!WLAN USB Stick out if it is not posi-

tioned correctly and insert it into the USB port again.

Install the latest chip set drivers. See the documentation for

your

mainboard to find out which drivers your computer re-

quires. To obtain the latest chip set drivers, visit the Internet

ges of the following manufacturers:

www.intel.com

www.nvidia.com

www.viaarena.com

The AVM FRITZ!WLAN software is installed, but every time

Windows

8/7/Vista/XP is restarted, the Microsoft WLAN

control is applied, no matter which settings were configured

before.

Possible Cause

The FRITZ!WLAN USB Stick is utilized in the notebook along with

an Intel Pro Wireless Adapter.

Remedy

Remove the Intel Pro Wireless Software (not the driver) to elimi-

nate the problem.

FRITZ!WLAN USB Stick 43

Changing the WLAN Control Setting

Installing the Latest Service Packs

The WLAN control software AVM FRITZ!WLAN was installed in

the Windows

8 operating system. Some Metro apps claim that

there is no Internet connection, although there is no problem

with using the Internet, e.g. via a browser.

Possible Cause

Some Windows 8 Metro apps do not detect the existing Internet

connection via WLAN whenever software other than the Micro-

soft WLAN control software is in charge of the WLAN connection.

Remedy

Set the WLAN control such that the WLAN connection is no lon-

ger controlled by FRITZ!WLAN, but instead by the Microsoft

AN service integrated in Windows 8. For detailed instructions

how to do this, see the section “Microsoft WLAN Service”

from page 26.

The FRITZ!WLAN USB Stick is detected automatically in the

Windows

XP operating system. However, the device is not fully

functional.

Possible Cause

The necessary service packs have not been installed.

Remedy

USB 2.0 support was integrated into the operating systems for

the first time with the current Microsoft Service Packs. To ensure

full operation capability, install the current service packs and

updates using the Windows Update function. We recommend at

least Service Pack 2 for Windows XP.

For more information on the subject of support for USB 2.0 in

crosoft operating systems, see:

USB 2.0 support in Windows XP

Knowledge base article 822603

FRITZ!WLAN USB Stick 44

8.2 WLAN Connection Is Not Established

Make sure that the settings in the WLAN access point and

in the FRITZ!WLAN control software agree with the entries

in the following table. Try again to establish a WLAN con-

nection.

For the settings in this table it is presumed that an AVM

AN product from the FRITZ!Box family is used with

WPA/WPA2 encryption (mixed mode). In general it is al-

ways advisable to secure your WLAN using the most se-

cure mechanism supported by your WLAN remote site.

For more support on problems with WLAN connections,

see

he following sections.

Setting Preset Value

SSID

(name of the WLAN radio net-

work)

Name of the WLAN access

poin

t, for example:

FRITZ!Box Fon WLAN 7270

Encryption WPA or WPA2

Key The key (ASCII format) is print-

ed on the underside of the

dev

ice and on the back of the

installation CD.

Type of authentication/

registration

Pre-shared key

Network mode Infrastructure

Frequency band 2.4-GHz (mode: 802.11n/g/b)

Channel The channel (1 - 13) depends

on th

settings of the WLAN ac-

cess point.

FRITZ!WLAN USB Stick 45

Checking the Data of the WLAN Connection

Setting the 2.4-GHz Frequency Band in the WLAN

Access Point

Could not register at the WLAN remote site.

Possible Cause

The settings of the WLAN remote site and the entries in the

“WLAN Remote Site” area of the FRITZ!WLAN control software do

not match.

Remedy

Check whether the correct WLAN access point has been select-

ed from the list of WLAN devices and make sure that the WLAN

key

and the name (SSID) of the WLAN remote site have been en-

tered correctly. Pay special attention to capitalization.

For a WLAN product from the AVM FRITZ!Box family, the default

me always begins with “FRITZ!Box”. On AVM FRITZ!Box prod-

ucts, the WLAN key is printed on the underside of the device

d on the installation CD jewel case.

If you are using a WLAN access point from another manufactur-

er, please see the documentation of this device.

In a direct connection, the preconfigured name of the ad-hoc

network in the FRITZ!WLAN control software is “ad hoc”.

Then connect with the WLAN remote site again.

Could not register at the WLAN remote site.

Possible Cause

The WLAN remote station transmits in the 5-GHz frequency

band (802.11n/a mode).

FRITZ!WLAN USB Stick supports only the 2.4-GHz frequency

band, however (see “Frequency Range” from page 37

Remedy

Switch the WLAN remote station to 2.4-GHz transmission

(802.11n/g/b mode, channel 1 - 13).

FRITZ!WLAN USB Stick 46

Changing the Position of the WLAN Devices

Installing the Patch for WPA2 with Microsoft WLAN

Service

No WLAN remote sites are found.

Possible Cause

The WLAN remote site has not been turned on or is located too

far away from the FRITZ!WLAN

USB Stick.

Remedy

Make sure that the power supply of the WLAN remote site is se-

cure and that the device is switched on.

Check whether the WLAN remote site is within transmission

ran

ge of the FRITZ!WLAN USB Stick. Reduce the distance and try

to esta

blish the connection again.

The connection to an access point cannot be established using

the Microsoft WLAN Service (WZC) in Windows XP with Service

Pack

Possible Cause

The required Microsoft patch for WPA2 (IEEE 802.11i) may not

be not installed.

Remedy

Support for WPA2 in Microsoft WLAN service was not available

until the current patch for Windows XP with Service Pack 2. In-

stall the current patch from Microsoft:

support.microsoft.com/kb/917021/en-us

Alternatively, you can install Service Pack 3 instead.

FRITZ!WLAN USB Stick 47

8.3 Errors During Data Exchange with Other Devices in the Network

Checking the WLAN Access Point

Allowing Network Access

The FRITZ!WLAN USB Stick and the WLAN access point cannot

exchange any data with each other.

Possible Cause

The WLAN access point is not connected correctly or not

switched on.

Remedy

Check whether the WLAN access point is connected correctly

and make sure that the device and the WLAN function are

switched on.

Two or more computers are networked via FRITZ!WLAN USB

Stick, but you cannot access files and connected devices on

the remote site.

Possible Cause

The desired resources like folders, drives, printers or Internet

connections are not configured for network sharing.

Remedy

Make sure that those resources are configured for network shar-

ing. Further information is provided in the Online Help of your

erating system.

FRITZ!WLAN USB Stick 48

Checking the Network Data

Checking the Data of the Ad-hoc Connection

You computer recognizes the network and the router, but

cannot access the Internet or the network (limited

connectivity).

Possible Cause

The WLAN key is wrong or the IP address was not assigned by

Windows automatically (note: the process can take up to three

minutes).

Remedy

Check the WLAN key entry. On AVM FRITZ!Box products, the

WLAN key is printed on the underside of the device and on the

installation CD jewel case.

If you are using a WLAN access point from another manufactur-

er, please see the documentation of this device.

Make sure that the automatic assignment of IP addresses is en-

abled in your operating system. For details, see the section

“Checking the IP Settings” from page 49.

The FRITZ!WLAN USB Stick and a further WLAN adapter are

connected directly via WLAN, but cannot exchange any data

with each other.

Possible Cause

The IP address was not assigned by Windows automatically

(note: the process can take up to three minutes), or the network

key, workgroup or ad-hoc network names do not match.

Remedy

Make sure that the ad-hoc network name of your connection

and the network key match, and that automatic assignment of

IP addresses is enabled in your operating system. The connect-

ed computers must be in the same working group (see also:

“Encryption” from page 36 and “Checking the IP Settings” from

page 49).

FRITZ!WLAN USB Stick 49

Switching the WLAN Channel

8.4 Checking the IP Settings

A WLAN access point, for instance, a FRITZ!Box, has its

own DHCP server, which assigns IP addresses to the con-

nected computers. For this the computers must be config-

ured to obtain an IP address automatically from the DHCP

ser

er of the access point. The steps for checking and ad-

justing this option differ among the operating systems.

See the relevant section for your operating system.

Obtaining an IP Address Automatically in Windows 8

Proceed as follows in Windows 8:

1. Move the mouse cursor to the upper right corner of

the

Start page and click “Search”. Enter “ncpa.cpl”

and then press “Enter”.

Entering “ncpa.cpl” in Windows 8

The “Network Settings” window appears.

2. Click the Wireless network connection icon with the

ght mouse button and select “Properties”.

An undefined malfunction occurs.

Possible Cause

Radio traffic is subjected to interference by strong irradiation.

Remedy

Switch the WLAN channel setting on the access point.

Find a better location for the WLAN devices to avoid potential

terference from baby monitors, video bridges, microwaves,

cordless DECT telephones or Bluetooth devices.

FRITZ!WLAN USB Stick 50

3. Under “This connection uses the following items”,

select the “Internet Protocol Version

4 (TCP/IPv4)”

entry and click “Properties”.

4. On the “General” tab, enable the options “Obtain an

P address automatically” and “Obtain DNS server

address automatically”.

Properties of the Internet protocol (TCP/IP)

5. Click “OK” to save the settings.

6. Enable the options “Obtain an IP address automati-

ally” and “Obtain DNS server address automatical-

ly” for the Internet protocol version 6 (TCP/IPv6) as

wel

The computer now receives an IP address from the WLAN

acc

ess point.

For WLAN products of the AVM FRITZ!Box family, automatic

address assignment (DHCP) is enabled in the factory

settings.

FRITZ!WLAN USB Stick 51

Obtaining an IP Address Automatically in Windows 7

Proceed as follows in Windows 7:

1. Click the “Start” button in the task bar and select the

“

Control Panel / Network and Internet”.

2. Under “Network and Sharing Center”, click “View net-

ork status and tasks”.

3. From the left column, select the “Change adapter

setti

ngs” command.

4. Click the wireless network connection icon with the

ght mouse button and select “Properties”.

5. Under “This connection uses the following items”,

sel

ect the “Internet Protocol Version 4 (TCP/IPv4)”

try and click “Properties”.

6. On the “General” tab, enable the options “Obtain an

P address automatically” and “Obtain DNS server

address automatically”.

Properties of the Internet protocol (TCP/IP)

FRITZ!WLAN USB Stick 52

7. Confirm your selection by clicking “OK”.

If necessary, repeat steps 5 through 7 for the “Inter-

net Protocol Version 6 (TCP/IPv6)” as well.

The computer now receives an IP address from the WLAN

acc

ess point.

For WLAN products of the AVM FRITZ!Box family, automatic

address assignment (DHCP) is enabled in the factory

settings.

Obtaining an IP Address Automatically in

Windows Vista

Proceed as follows in Windows Vista:

1. Click the “Start” button in the task bar and select

“C

ontrol Panel / Network and Internet / View Network

Status and Tasks”.

2. From the “Tasks”, select “Manage network connec-

ons”.

3. Click the wireless network connection icon with the

ght mouse button and select “Properties”.

4. Under “This connection uses the following items”,

sel

ect the “Internet Protocol Version 4 (TCP/IPv4)”

try and click “Properties”.

5. On the “General” tab, enable the options “Obtain an

P address automatically” and “Obtain DNS server

address automatically”.

FRITZ!WLAN USB Stick 53

Properties of the Internet protocol (TCP/IP)

6. Confirm your selection by clicking “OK”.

If necessary, repeat steps 4 through 6 for the “Inter-

net Protocol Version 6 (TCP/IPv6)” as well.

The computer now receives an IP address from the WLAN

acc

ess point.

For WLAN products of the AVM FRITZ!Box family, automatic

address assignment (DHCP) is enabled in the factory

settings.

FRITZ!WLAN USB Stick 54

Obtaining an IP Address Automatically in

Windows

Proceed as follows in Windows XP:

1. Go to “start / Control Panel / Network and Internet

onnections / Network Connections” and double-

click the “Wireless Network Connection” of the

FRITZ!WLAN USB Stick.

2. Click the “Properties” button.

3. Select “Internet Protocol (TCP/IP)” in the list of items

sed in this network connection and click “Proper-

ties”.

4. On the “General” tab, enable the options “Obtain an

P address automatically” and “Obtain DNS server

address automatically”.

Properties of the Internet protocol (TCP/IP)

5. Confirm your selection by clicking “OK”.

FRITZ!WLAN USB Stick 55

The computer now receives an IP address from the WLAN

access point.

For WLAN products of the AVM FRITZ!Box family, automatic

IP address assignment (DHCP) is enabled in the factory

settings.

FRITZ!WLAN USB Stick 56

9 Customer Service Guide

Help on All Important Service Topics

AVM provides numerous sources of information to assist you should

any questions or problems arise. Here you will find the important infor-

mation you need, in the form of manuals, updates and support.

MS Service Pack In many cases problems which arise during operation can

be resolved by installing the current Microsoft Service

Pack for your operating system.

The current service packs can be obtained free of charge

om Microsoft at the address:

www.microsoft.com

9.1 Documentation

To take advantage of all commands and features of your

FRITZ!WLAN USB Stick, consult the following documenta-

tion as well:

FRITZ!WLAN Help In the FRITZ!WLAN control software you can open the de-

tailed Online Help by selecting the “Help” button, clicking

the H

elp icon or pressing “F1”.

Readme The Readme file contains current information which was

not yet available at the time the manual was completed.

The “Readme” file is included on the FRITZ!WLAN USB

Sti

ck CD.

Manual The manual of the FRITZ!WLAN USB Stick is included in

PDF format in the “Info” folder on the FRITZ!WLAN USB

Sti

ck CD.

You can install the Adobe Acrobat reader to view PDF doc-

uments from the “Info” folder of the FRITZ!WLAN USB Stick

CD.

FRITZ!WLAN USB Stick 57

9.2 Information in the Internet

On its web site AVM presents comprehensive information

on your AVM products as well as new product announce-

ments and new product versions.

Frequently Asked Questions (FAQs)

We would like to make our products as easy to use as pos-

sible. If you still have problems, sometimes a little tip is

all

you need to resolve them. That is why we present you

with a selection of frequently asked questions.

The FAQs can be viewed at the following address:

www.avm.de/en/service/FAQs

9.3 Updates

FRITZ!WLAN USB Stick provides software updates for the

AVM and the software applications for free downloading

over the Internet.

To download updates from the Internet, go to:

www.avm.de/en/download

FTP Experienced users can also download updates from the

AVM FTP server. Click the “FTP Server” link in the down-

load area, or enter the following address:

ftp.avm.de

FRITZ!WLAN USB Stick 58

9.4 Support from the AVM Service Team

Should problems with your FRITZ!WLAN USB Stick arise,

we recommend taking the following steps:

1. Read the FAQs in the Internet:

www.avm.de/en/service/FAQs

This site contains answers to questions our custom-

ers have frequently asked our Support team.

2. If you do not find the answer you need in the FAQs,

he AVM Service Team will assist you. The support

desk can be reached by e-mail.

Support by E-mail

You can send us an English-language e-mail request at

any time using the “Service” area of our website. The “Ser-

vice” area can be reached at:

www.avm.de/en/service

Preparing an E-mail The following information should be included in your e-

mail to the Support team:

• Which operating system are you using (for example,

Windows 8, Windows 7 or Windows Vista)?

• At what step of the installation or in which applica-

tion does an error occur or an error message appear?

What is the exact wording of the message?

• What is the exact name of the WLAN base station you

use with your FRITZ!WLAN USB Stick?

– The exact name of a FRITZ!Box is located on the

und

erside of the box housing.

– For a FRITZ!Box, make sure that the latest version

f FRITZ!OS is installed.

• Which driver version is the FRITZ!WLAN USB Stick is

installed? The driver version can be found in the con-

text menu of the FRITZ!WLAN program icon:

FRITZ!WLAN USB Stick 59

Click the FRITZ!WLAN program icon in the notification

area of the task bar and select the menu command

“About”.

Once you have gathered this information, please write a

mail to AVM Support.

in the “Service” area of the AVM web site, select the prod-

uct, your operating system, and the topic for which you

need

support, from the “Support” area. You will receive a

selection of FAQs. If you need more Help, click the “more”

button to open the e-mail support form. Fill out the form

and then click “Send”. The Support team will contact you

by e-mail to assist you in resolving your problem.

Index

access point . . . . . . . . . . . . . . . . . . . . 21

establishing connection . . . . . . . . 22

ad-hoc icon . . . . . . . . . . . . . . . . . . . . . 21

ad-hoc network . . . . . . . . . . . . . . . . . . 21

creating . . . . . . . . . . . . . . . . . . . . . 23

participating . . . . . . . . . . . . . . . . . 24

assistance

documentation on the product

. . . 56

FAQs . . . . . . . . . . . . . . . . . . . . . . . 57

frequently asked questions . . . . . 57

information in the Internet . . . . . . 57

support . . . . . . . . . . . . . . . . . . . . . 58

connection icon. . . . . . . . . . . . . . . . . . 23

control software

FRITZ!WLAN

. . . . . . . . . . . . . . . . . . 19

information . . . . . . . . . . . . . . . . . . 26

customer service

guide

. . . . . . . . . . . . . . . . . . . . . . . 56

updates . . . . . . . . . . . . . . . . . . . . . 57

declaration of conformity . . . . . . . . . . 62

DHCP server . . . . . . . . . . . . . . . . . . . . 49

direct connection . . . . . . . . . . . . . . . . 23

disposal of the device . . . . . . . . . . . . . . 5

encryption . . . . . . . . . . . . . . . . . . . . . . 36

FRITZ!WLAN . . . . . . . . . . . . . . . . . . . . . 19

connection status . . . . . . . . . . . . . 20

context menus . . . . . . . . . . . . . . . 20

establishing WLAN connections . . 21

help. . . . . . . . . . . . . . . . . . . . . . . . 56

network key. . . . . . . . . . . . . . . . . . 22

program icon. . . . . . . . . . . . . . . . . 19

user interface . . . . . . . . . . . . . . . . 19

FRITZ!WLAN icons

“Edit” icon

. . . . . . . . . . . . . . . . . . . 23

connection icon. . . . . . . . . . . . . . . 23

infrastructure network icon . . . . . . 21

WLAN icon . . . . . . . . . . . . . . . . . . . 22

icons in FRITZ!WLAN

ad-hoc icon

. . . . . . . . . . . . . . . . . . 21

program icon . . . . . . . . . . . . . . . . . 19

infrastructure network . . . . . . . . . . . . . 21

establishing connections . . . . . . . 22

infrastructure network icon . . . . . . . . . 21

installation . . . . . . . . . . . . . . . . . . . . . 13

errors during installation . . . . . . . . 41

in Windows 7 . . . . . . . . . . . . . . . . . 14

in Windows 8 . . . . . . . . . . . . . . . . . 13

in Windows Vista . . . . . . . . . . . . . . 14

in Windows XP . . . . . . . . . . . . . . . . 16

Internet connection

via the computer

. . . . . . . . . . . . . . 25

via the WLAN access point. . . . . . . 25

key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

light-emitting diodes . . . . . . . . . . . . . . . 8

Microsoft WLAN Service. . . . . . . . . . . . 26

network key . . . . . . . . . . . . . . 27, 28

Microsoft WLAN service

Microsoft WLAN icon

. . . .26, 28, 29

network key . . . . . . . . . . . . . . . . . 27, 28

networks

available

. . . . . . . . . . . . . . . . 28, 29

wireless . . . . . . . . . . . . . . . . . 28, 30

obtaining an IP address automatically

in Windows Vista

. . . . . . . . . . . . . . 52

in Windows XP. . . . . . . . . . . . . . . . 54

Windows 7 . . . . . . . . . . . . . . . . . . 51

Windows 8 . . . . . . . . . . . . . . . . . . 49

operation requirements . . . . . . . . . . . . 7

package contents . . . . . . . . . . . . . . . . . 7

program icon FRITZ!WLAN . . . . . . . . . . 19

recycling of the device . . . . . . . . . . . . . 5

remote site

establishing a connection

. . . . . . . 22

requirements for operation . . . . . . . . . . 7

safety instructions . . . . . . . . . . . . . . . . 5

security in wireless networks . . . . . . . 35

settings

FRITZ!WLAN USB Stick v2

. . . . . . . 44

IP (Internet protocol). . . . . . . . . . . 49

Stick & Surf . . . . . . . . . . . . . . 11, 18, 22

support . . . . . . . . . . . . . . . . . . . . . . . . 58

taking over security settings of a FRITZ!Box

technical specifications . . . . . . . . . . . . 9

troubleshooting. . . . . . . . . . . . . . . . . . 41

assistance . . . . . . . . . . . . . . . . . . . 56

diagnostics . . . . . . . . . . . . . . . . . . 41

uninstallation . . . . . . . . . . . . . . . . . . . 40

WEP key . . . . . . . . . . . . . . . . . . . . . . . . 36

WEP security mechanism. . . . . . . . . . . 36

Wi-Fi Protected Setup . . . . . . . . . . . . . 38

Windows 7, installing in . . . . . . . . . . . 14

Windows 8, installing in . . . . . . . . . . . 13

Windows Vista,installing in . . . . . . . . . 14

Windows XP, installing in. . . . . . . . . . . 16

wireless networks . . . . . . . . . . . . . . . . 31

WLAN

access point

. . . . . . . . . . . . . . . . . 21

ad-hoc network . . . . . . . . . . . . . . . 21

connecting via an access point . . . 22

connecting with FRITZ!WLAN . . . . . 21

connecting with Microsoft WLAN

Service

. . . . . . . . . . . . . . . . . . . . 26

connection between WLAN adapters23

direct connection. . . . . . . . . . . . . . 23

encryption . . . . . . . . . . . . . . . . . . . 36

frequency range. . . . . . . . . . . . . . . 37

icon in the task bar . . . . . . . . . . . . 22

infrastructure network . . . . . . . . . . 21

more information. . . . . . . . . . . . . . 33

network key . . . . . . . . . . .22, 27, 28

remote site . . . . . . . . . . . . . . . . . . 21

security . . . . . . . . . . . . . . . . . . . . . 35

standards . . . . . . . . . . . . . . . . . . . 33

taking over security settings . . . . . 11

transmission channels . . . . . . . . . 37

troubleshooting . . . . . . . . . . . . . . . 44

types of WLAN connections . . . . . . 21

using Stick & Surf for connections 11

Wi-Fi Protected Setup . . . . . . . . . . 38

WPS . . . . . . . . . . . . . . . . . . . . . . . . 38

WLAN devices

searching for

. . . . . . . . . . . . . . . . . 22

WPA security mechanisms . . . . . . . . . . 36

WPS . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

FRITZ!WLAN USB Stick 62

Declaration of CE Conformity

herewith declares that the product

complies with the following directives:

The following norms were consulted to assess conformity:

• EN 60950-1:2006/A1:2010

• EN 55024:2010

• EN 301 489-1 V1.8.1

• EN 301 489-17 V2.2.1

• EN 300 328 V1.8.1

• EN 62479:2010

The CE symbol confirms that this product conforms with the above men-

tioned norms and regulations.

Indication of Countries

The WLAN radio technology of this device is designed for use in all coun-

tries of the European Union and in Switzerland, Norway and Iceland. In

anc

e only indoor operation is permitted.

The manufacturer AVM GmbH

Address Alt-Moabit 95

D-10559 Berlin

Type WLAN-Controller

Product FRITZ!WLAN USB Stick v2

• 1999/

5/EC R

&TTE Directive: Radio Equipment and Tele-

communications Terminal Equipment

• 2009/

125/EC EU

directive: ecodesign requirements for ener-

gy-related products

• 2011/

65/EU EU

directive: on the restriction of the use of

certain hazardous substances in electrical and

electronic equipment

Berlin, 2013-02-01 Peter Faxel, Technical Director

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