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AVM FRITZ Software Manual

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2 FRITZ!
FRITZ!
This manual and the software it describes are protected by copyright. The manual
and software as presented are the object of a license agreement and may be
used only in accordance with the license conditions. The licensee bears all risk in
regard to hazards and impairments of quality which may arise in connection with
the use of this product.
This manual and the software it describes may not be transmitted, reproduced or
altered in whole or in part, in any form, by any means, nor may they be translated
into any other natural or computer language. The creation of a backup copy for
personal use is excepted. The information hereby made available to the licensee
may be communicated to third parties only with the written permission of AVM.
This software and documentation have been produced with all due care and
checked for correctness in accordance with the best available technology. AVM
disclaims all liability and warranties, whether express or implied, relating to this
product’s quality, performance or suitability for any given purpose which devi-
ates from the performance specifications contained in the product description.
AVM will not be liable for damages arising directly or indirectly from the use of
the manual or related software, nor for incidental or consequential damages, ex-
cept in case of intent or gross negligence. AVM expressly disclaims all liability for
loss of or damage to hardware, software or data as a result of direct or indirect er-
rors or destruction and for any costs, including ISDN, GSM and ADSL connection
charges, related to the software and manual supplied and due to incorrect instal-
lations not performed by AVM itself.
The information in this manual and the software it describes are subject to
change without notice for the purpose of technical improvement.
The product identification code is part of the license agreement.
© AVM GmbH 2003. All rights reserved.
Documentation release 08/2003
AVM in the Internet: http://www.avm.de/en
Trademark notice: AVM and FRITZ! are registered trademarks of AVM GmbH. Windows is
a registered trademark of Microsoft Corporation. All other trademarks are trademarks or
registered trademarks of the respective owners
.
AVM Audiovisuelles Marketing
und Computersysteme GmbH
Alt-Moabit 95
10559 Berlin
AVM Computersysteme
Vertriebs GmbH
Alt-Moabit 95
10559 Berlin
FRITZ! – Contents 3
Contents
1Introduction 6
1.1 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2 Installing FRITZ! 8
2.1 Starting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.2 Configuration During Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3 Where to Find What After Installation . . . . . . . . . . . . . . . . . . . . . . . 10
2.4 The Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.5 Removing FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 FRITZ! in Brief 13
3.1 General Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 FRITZ!web Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.3 FRITZ!fax Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4 FRITZ!data Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5 FRITZ!fon Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.6 Address Book Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4FRITZ!web 22
4.1 Your First Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.2 FRITZ!web Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.3 The Journals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.4 AVM WebWatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5FRITZ!fax 28
5.1 Test Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5.2 Send a Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.3 Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.4 Fax Polling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.5 Managing Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4 FRITZ! – Contents
6FRITZ!data 39
6.1 Your First Connection with FRITZ!data . . . . . . . . . . . . . . . . . . . . . . .40
6.2 Access Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.3 Server Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
7FRITZ!fon 45
7.1 Making Phone Calls with FRITZ!fon . . . . . . . . . . . . . . . . . . . . . . . . . 46
7.2 Configuring the Answering Machine . . . . . . . . . . . . . . . . . . . . . . . .49
7.3 Activating the Answering Machine. . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.4 Convenient Functions in FRITZ!fon. . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.5 The Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
8 Address Book 59
8.1 Adding a New Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
8.2 Managing Address Book Entries . . . . . . . . . . . . . . . . . . . . . . . . . . .60
8.3 Creating and Using Multiple Address Books. . . . . . . . . . . . . . . . . . 61
9 Information, Updates and Support 62
9.1 Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
9.2 Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
9.3 Assistance from AVM Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Index 66
FRITZ! – Typographical Conventions 5
Typographical Conventions
The following typographical conventions and symbols are
used in this manual to make it more readable and to empha-
size important information:
Highlighting
The following table presents a short overview of the high-
lighting conventions used in this manual.
Symbols
The following symbols used in the manual always appear
with gray, italicized text:
Indicates especially important instructions that absolutely
must be observed to ensure correct functioning.
FRITZ! marks useful tips to assist you in working with the
product.
Highlighting Function Example
Quotation
marks
Keys, buttons, program
icons, settings pages,
menus, commands
“Start / Programs” or
“Enter”
Capitals Paths and file names in
running text
DOCS\PCI.PDF or
CAPIPORT.HLP
Pointed
brackets
Variables <CD-ROM drive>
Typewriter font Entries made using the
keyboard
a:\setup
Gray italics Hints, instructions and
warnings; always accom-
panied by a symbols in
the margin
... For more informa-
tion, see...
Introduction
6 FRITZ! – 1 Introduction
1Introduction
Welcome to FRITZ!, the compact and capable software for PC-
based telecommunications over ISDN!
FRITZ! consists of several software modules that make the
various ISDN services convenient to use:
FRITZ!web permits simple dial-up Internet access. Thanks to
channel bundling and data compression, Internet connections
with extremely high data transmission speeds can be estab-
lished. The option of automatically clearing down idle connec-
tions saves connection charges, regardless of the rate charged
on the line. By creating a schedule to change providers auto-
matically, you can take advantage of the lowest rates for every
time of day.
FRITZ!fax allows you to send telefax documents (Group 3 =
common analog fax) without leaving your Windows applica-
tions, and to receive faxes directly on your PC. Incoming fax-
es can be forwarded by e-mail as attachments. To reject un-
wanted commercial faxes, you can restrict incoming call ac-
ceptance in the program's settings.
FRITZ!data is a file manager which allows fast, secure data
transfer from one computer to another over ISDN, without al-
ways relying on an Internet service. You can also access FTP
servers during an active Internet connection.
With FRITZ!fon you can make phone calls using your computer
and take advantage of many ISDN telephony features.
FRITZ!fon allows your computer to exchange SMS messages
over an SMS center. In the integrated answering machine, indi-
vidual messages can be configured for calls from various num-
bers or callers, or at various times of day. Incoming messages
can be forwarded as e-mail attachments.
The FRITZ! Address Book stores your communications partners’
numbers, together with all the connection parameters. The Ad-
dress Book provides each FRITZ! module with the information
needed for its connections.
Installation Requirements
FRITZ! – 1 Introduction 7
1.1 Installation Requirements
To install and use FRITZ! you will need:
A computer with an Intel or AMD processor and hard-
ware suitable for the operating system
Microsoft Windows XP, Me, 2000 or Windows 98
An ISDN-Controller with CAPI 2.0 driver software to sup-
port the protocols X.25, X.75 and Group 3 fax. We rec-
ommend the AVM FRITZ! family of ISDN-Controllers and
the AVM ISDN-Controller B1 family. The ISDN-Controller
should be installed before you begin installing FRITZ!.
See your ISDN-Controller manual for instructions.
To operate FRITZ!fon, you must have a sound card and
driver with full-duplex capability, and suitable sound in-
put/output equipment (such as a headset).
To ensure security during remote playback of your
FRITZ!fon answering machine, the driver software of
your ISDN-Controller must support DTMF (touch-tone)
dialing.
If your system meets these requirements, follow the instruc-
tions in the next chapter to install FRITZ!.
1.2 Package Contents
The FRITZ! package contains:
The software on CD
This manual
Installing FRITZ!
8 FRITZ! – 2 Installing FRITZ!
2 Installing FRITZ!
This chapter describes the first installation of the FRITZ! com-
munications software.
2.1 Starting Installation
If you have bought a FRITZ!Card, the first step is generally to
install the card in the computer (follow the installation proce-
dure in your ISDN-Controller manual). Then the FRITZ! soft-
ware can be installed using the integrated installation pro-
gram for all software components.
As soon as the installation of the driver software for your
FRITZ!Card has been completed, you can install the FRITZ!
communication software. Read the following sections for in-
structions.
2.2 Configuration During Installation
1. After the welcome screen, you are prompted to enter the
name of the folder in which the FRITZ! communications
software is to be installed.
2. Next, specify the program group for FRITZ! in the Start
menu.
3. Then choose between performing a simple installation
or an installation with configuration.
– If you choose “Installation”, FRITZ! will be installed
with the default parameters. All default settings can
be changed in the individual FRITZ! modules after in-
stallation. See the Online Help for more information. If
you choose “Installation”, FRITZ! is installed on your
computer now. To complete the installation, continue
reading from Step 7 on page 10.
– If you choose “Installation and configuration”, you
will be prompted to set a number of basic options.
Confirm each of your entries by clicking “Continue”.
Enter the settings as follows:
Configuration During Installation
FRITZ! – 2 Installing FRITZ! 9
4. First you are asked whether your ISDN line is a PBX exten-
sion. If your computer’s ISDN adapter is connected direct-
ly to the ISDN BRI, make sure the “Private Branch Ex-
change (PBX)” option is not checked. If your ISDN adapter
is connected to a PBX extension, but the extension is set
for automatic outside line access (i.e., without an outside
line prefix), then you should also make sure this option is
not checked.
5. If your line is a PBX extension that requires a prefix for
outside dialing, check the “Private Branch Exchange”
option. This activates the additional options below.
Outside Line Access
Enter your outside dialing prefix (the digit you must dial to
obtain an outside line, usually “0”).
Minimum length of external numbers
Enter the minimum number of digits that external num-
bers have. For example, if extension numbers in your PBX
have three digits, enter “4”.
The FRITZ! modules use this entry to determine whether
the numbers you dial are extensions within your PBX or
outside calls, and add the outside dialing prefix where
appropriate.
For most ISDN PBX systems you can simply confirm the
default settings, “0” for the “Outside Line Access” and
“4” for “Minimum length of external numbers”.
6. Next, the setup program asks you to enter the following
parameters for FRITZ!fax.
Fax Number (MSN)
Enter the MSN (Multiple Subscriber Number) of the ISDN
line to be used to send and receive faxes on your PC.
Station Code
The station code is the number that appears on the dis-
play of the receiving fax machine or fax software when
you send a fax. Usually this should be the number at
which you would like to receive faxes, i.e. the same num-
Where to Find What After Installation
10 FRITZ! – 2 Installing FRITZ!
ber entered in “Fax Number” above. The station code may
have up to 20 characters, and consist of digits, spaces
and the plus sign “+” only.
Header
The fax header can consist of up to 32 characters (includ-
ing spaces). This text appears at the top of each fax page
you send.
7. Next, choose which FRITZ! application modules should
be started automatically when Windows starts up.
8. If messages now appear for the Windows Logo Test, it is
safe to ignore them and to select the button “Continue
Anyway”.
9. Finally, you may install the AVM ISDN CAPI Port Driver.
For more information, see the manual of your ISDN-Con-
troller or the Help file CAPIPORT.HLP.
10. After all of the necessary information has been entered,
the program files are copied to the specified folder. Af-
terwards you are prompted to restart Windows.
This concludes the installation of FRITZ!. You can start the
FRITZ! program modules using the shortcuts in the Start menu.
2.3 Where to Find What After Installation
The setup program installs an icon to the desktop called
“FRITZ! ISDN and Internet”. Double-click this FRITZ! icon to
view a menu of all the FRITZ!modules for faster launching.
As you work with FRITZ!, for instance collecting Address Book
entries and other information, certain data is updated fre-
quently on your computer. These files are saved in the
“FRITZ!” folder under Windows’ “Application Data”. The de-
fault path depends on your operating system:
Windows XP/2000
C:\DOCUMENTS AND SETTINGS\<USER NAME>\
APPLICATION DATA\
FRITZ!
Windows Me/98
C:\WINDOWS\APPLICATION DATA\FRITZ!
The Next Steps
FRITZ! – 2 Installing FRITZ! 11
2.4 The Next Steps
Before FRITZ! can go online, the applications interface CAPI
2.0 for your ISDN-Controller must be loaded. See your ISDN-
Controller manual for details.
If you performed an installation with configuration, you can
start working with FRITZ! immediately by opening the pro-
grams from the Start menu. If you performed a simple instal-
lation, open a FRITZ! module and check the settings for oper-
ation at a PBX first before you begin working.
If you want to operate FRITZ!fax and FRITZ!fon at the same
time, each module must be assigned a unique multiple sub-
scriber number (MSN).
FRITZ!fax and FRITZ!fon both respond to the service indicator
“Audio”. If both of these modules used one ISDN number, in-
coming fax calls would be answered by FRITZ!fon. Calls can be
directed to the correct application only by assigning distinct
MSNs!
Start each program and open its “Settings” dialog. Click the
“ISDN” tab and then enter a different one of your ISDN line’s
MSNs for each module. For more information, see the sec-
tions on the individual modules in this manual and in the
Online Help.
For the latest information about FRITZ! which was not yet
available at the time of printing, see the FRITZ! README file
in the FRITZ! program group.
Removing FRITZ!
12 FRITZ! – 2 Installing FRITZ!
2.5 Removing FRITZ!
FRITZ! can be completely removed from your system by click-
ing the Add/Remove Programs icon in the Windows Control
Panel.
If you then want to re-install FRITZ! and retain existing entries
in your Fax Journal, Access Protection database or Address
Book, you should make backup copies of certain files before
removing the program. To find these files, see “Where to Find
What After Installation” on page 10.
To remove FRITZ! from your computer, proceed as follows:
1. Select “Start / (Settings) / Control Panel”, then double-
click the “Add/Remove Programs” icon.
2. Click the “Change/Remove” button.
3. Select the entry “AVM FRITZ!” in the following list and
confirm with “Change/Remove”.
4. If the uninstall program reports that not all files could
be removed completely, delete the remaining files in
the FRITZ! folder using the Windows Explorer.
FRITZ! in Brief
FRITZ! – 3 FRITZ! in Brief 13
3 FRITZ! in Brief
This chapter presents basic information about the FRITZ!
modules.
The first section describes the basic configuration settings of
the FRITZ! modules which should be made by all users. This is
followed by short instructions about the individual FRITZ! mod-
ules.
For more detailed information on configuration and operation
of the FRITZ! modules, see the comprehensive chapters in this
manual and in the Online Help.
3.1 General Settings
Individual settings can be configured for each FRITZ! module.
Specify your individual preferences using the “Settings” com-
mand available in each module.
The following settings should be configured before you start
working with FRITZ!.
If your ISDN line is a PBX extension, make sure FRITZ! is
configured accordingly.
Define the MSNs for which each individual FRITZ! mod-
ule accepts incoming calls.
Select telephone service providers (call-by-call providers)
to reduce your telephone charges.
Make the settings for operation at a PBX and the selections for
call-by-call providers in one FRITZ! module; they will be ap-
plied to the other FRITZ! modules automatically.
See the following sections for instructions about how to make
the general settings.
Using FRITZ! on a PBX Extension Line
14 FRITZ! – 3 FRITZ! in Brief
Using FRITZ! on a PBX Extension Line
Select the options required for operation on a PBX extension
line on the “PBX” page.
Settings on the “PBX” page affect all FRITZ! modules.
If your ISDN line is a PBX extension with automatic outside di-
aling, the “Private Branch Exchange (PBX)” option must be de-
activated.
If your computer is connected to an extension which requires
a prefix for outside dialing (usually “0”), activate the checkbox
“Private Branch Exchange (PBX)”. The following options are
then available:
Outside line access
Enter here the number used in your PBX to obtain an outside
line, usually “0”.
Minimum length of external numbers
Enter the minimum number of digits that external numbers
have. For example, if extension numbers in your PBX have
three digits, enter “4”.
Unit charge
Enter here the charge for one unit of transmission from your
ISDN provider.
Numbers
Activate the option “Replace ‘+’ in number with” if you use the
plus sign “+” in as an international dialing prefix in your Ad-
dress Books. FRITZ! can automatically convert the “+” into
your international dialing prefix on dialing.
For more information, see the comprehensive Online Help.
Controlling Call Acceptance
FRITZ! – 3 FRITZ! in Brief 15
Controlling Call Acceptance
The “ISDN” dialog page contains settings for call acceptance.
This page is found in the Settings dialog in the modules
FRITZ!data, FRITZ!fax and FRITZ!fon.
Incoming fax call acceptance
FRITZ!fax and FRITZ!fon both use the “voice” service indicator,
it is necessary to disable the “all incoming calls” option and
assign these modules different MSNs.
Specifying call acceptance mode (here in FRITZ!fax)
My MSN (outgoing caller ID)
This is the number that the FRITZ! module uses to make outgo-
ing calls. When a connection is established, this number is
the caller ID displayed to the remote partner. Select the option
“Suppress caller ID (CLIR)” to prevent transmission of the
number entered here.
The “CLIR” feature must be supported by the local exchange.
All other options on the “ISDN” page are specific to the indi-
vidual programs. They are described in the Online Help for
each FRITZ! module.
Cost-saving Connections with Call by Call
16 FRITZ! – 3 FRITZ! in Brief
Cost-saving Connections with Call by Call
The “Call by Call” page allows you to select the cheapest tele-
phone carrier for each connection individually, just as you can
when dialing a telephone. This allows you to save connection
costs with the FRITZ! modules. The “Call by Call” page is avail-
able in the modules FRITZ!fax, FRITZ!data and FRITZ!fon.
Settings on the “Call by Call” page affect all FRITZ! modules.
Proceed as follows:
1. Activate the “Use carrier prefix” option.
2. Once this option is active, designate one carrier for long-
distance connections and one for local connections.
3. The “Area codes” section allows you to define which calls
are local. This determines which area codes FRITZ! dials
through your long-distance carrier, and which are dialed
through the local carrier.
4. Here you also have the opportunity to update the list of
telephone carriers to ensure that the most economical
carrier for your needs is always included.
For further instructions on FRITZ! settings, access the Online
Help from any module using the “F1” key.
3.2 FRITZ!web Quick Start
FRITZ!web facilitates simple dial-up Internet access. Thanks to
channel bundling and data compression, Internet connections
with extremely high data transmission speeds can be estab-
lished.
Setting up an Internet Connection
The first time you start FRITZ!web, you are prompted to set up
your default Internet connection. The default connection
should be to the Internet Service Provider you use most often.
The “Manage Internet Connections” command in the context
menu allows you to configure additional connections and
schedules for the connections at any time.
FRITZ!fax Quick Start
FRITZ! – 3 FRITZ! in Brief 17
Connecting to the Internet
1. If you selected “Start FRITZ!web automatically when Win-
dows starts” in the “Options” page of the FRITZ!web Set-
tings dialog, then your default Internet connection is au-
tomatically standing by as soon as Windows starts.
2. Start your web browser.
3. When your browser or other Internet application requests
data from an Internet server, FRITZ!web dials up your In-
ternet connection automatically.
Testing FRITZ!web
To test the FRITZ!web program, dial into the example entry
“AVM Fast Internet”. The entire Internet content of the AVM
homepage is available over this entry. Other Internet pages
are not available. Standard telephone charges will be incurred
for this connection.
3.3 FRITZ!fax Quick Start
How to Send Faxes
The “FRITZ!fax” printer is configured during the FRITZ! installa-
tion. Fax documents can be created in text processing pro-
grams:
1. With a Windows application, open or create a document
to send as a fax.
2. Select the “Print” command in your application, then se-
lect FRITZ!fax as the printer to use. Confirm with “OK”.
3. The FRITZ!fax “Send” dialog appears. Enter the recipient’s
fax number here and start transmission.
How to Receive Faxes
In order to receive incoming faxes, your computer must be
switched on with FRITZ!fax active.
FRITZ!data Quick Start
18 FRITZ! – 3 FRITZ! in Brief
Enter the MSN for fax reception in the settings on the “ISDN”
page. Disable the “Answer all incoming fax calls” option to
prevent FRITZ!fax from answering incoming voice calls.
Received faxes are signaled by an icon in the task bar and/or
by a message box. Specify the desired type of notification on
the “Notification” page in the FRITZ!fax settings.
To Test FRITZ!fax
Dial the fax number (MSN) assigned to FRITZ!fax on a
telephone. If FRITZ!fax answers this call and you hear a
fax tone in your telephone handset, then FRITZ!fax is
ready to receive incoming faxes.
Compose a short test fax and send it to your telephone
number. Pick up the handset. If you hear a fax tone in
your telephone handset, then FRITZ!fax is ready to
transmit your outgoing faxes.
3.4 FRITZ!data Quick Start
FRITZ!data lets you exchange files between different computers
over ISDN. One computer must be in Server Mode, set to
receive incoming calls. The computer which initiates the con-
nection operates in active mode.
Computer in Server Mode
1. Select the menu command “Access Protection / Edit” to
assign callers a user ID and password, and define assign
access rights and times.
Read the section “Access Protection” on page 43 to learn
how to protect your computer from unauthorized access.
Delete the “Guest access” user entry to prevent access by
callers without a user name and password.
2. Start Server Mode to set the computer for reception. Click
the “Server Mode” button.
3. To exit Server Mode, click this button again.
FRITZ!fon Quick Start
FRITZ! – 3 FRITZ! in Brief 19
Computer in Active Mode
1. Click the “Dial” button in the toolbar.
2. Enter the ISDN number of the remote computer, along
with your user ID and password for access to the remote
server.
3. Depending on your access privileges, you can now copy,
move and delete files and folders.
The connection can be terminated from either end, either by
ending Server Mode, or in active mode by clicking the “Clear
connection” icon in the FRITZ!data toolbar.
3.5 FRITZ!fon Quick Start
FRITZ!fon allows you to make telephone calls using your com-
puter. Convenient functions like routing, call suspension, call
forwarding and three-party conferences are also available.
SMS messages can also be sent and received.
FRITZ!fon includes a powerful answering machine. You can use a
variety of answering profiles and schedules to specify which
messages are played at particular times and for specific callers.
Incoming messages can be forwarded as e-mail attachments.
A full-duplex sound card plus a headset or earphones and a
microphone are required to use FRITZ!fon.
How to Make Calls with FRITZ!fon
1. Enter a phone number or select a number from the FRITZ!
Address Book.
2. Establish a conneciton by clicking the “Dial ” button.
Once you have established a second connection, you can
also join the two calls into a three-way conference call.
3. Disconnect the connection using the “Clear” button.
The FRITZ!fon Journal keeps a list of your calls.
FRITZ!fon Quick Start
20 FRITZ! – 3 FRITZ! in Brief
How to Configure the answering Machine
You can set up the answering machine so that different callers
hear different messages at different times.
1. Open the Settings.
2. On the “Answering Profiles” section of the “Answering
Machine” page, define which greetings and message
texts are to be played.
3. On the “Schedule” section of the “Answering Machine”
page, assign the times at which each answering profile is
active.
4. Select a profile on the “ISDN” page and specify the greet-
ings to be played for specific callers.
How to Send an SMS
1. Select “Fon / Send SMS”. The “Send SMS” dialog appears.
2. In the “Send SMS” window, enter the number or select a
number from the Address Book.
3. Enter the message or insert a text from a txt file using the
“Load saved message” command.
4. Close the dialog by clicking “OK”.
Receiving SMS Messages
To receive SMS messages as text, your line must be registered
with the given SMS center.
Address Book Quick Start
FRITZ! – 3 FRITZ! in Brief 21
3.6 Address Book Quick Start
In the Address Book you may store frequently dialed ISDN
numbers for the modules FRITZ!data, FRITZ!fax and FRITZ!fon,
along with connection parameters for each specific applica-
tion. The FRITZ! Address Book allows you to create several
separate Address Book files, or to use other existing address
databases.
How to Make a New Entry
1. Click the button shown at left to create a new record.
2. Fill in the fields required. The most important fields are
the “Description” and the ISDN number to dial for each
communication service. These numbers are available for
dialing in each FRITZ! module.
3. If a FRITZ! module is started at the same time, you must
select from the context menu the command “Update
names” or “Update”, respectively, to accept the new en-
try and view it in the module immediately.
Creating an Address Book
1. Select “Database / New Database”. Enter a name for the
new Address Book and save it.
2. The new Address Book is opened and you can now create
new user entries.
How to Use Other address Databases
You also have the option of using one of your own databases
in dBase format or an “Outlook” address database rather than
the FRITZ! Address Books.
FRITZ!web
22 FRITZ! – 4 FRITZ!web
4FRITZ!web
The FRITZ!web module makes Internet access quick and sim-
ple by controlling your dial-up connection automatically. Just
start FRITZ!web, define a default connection and open your
web browser: you’re on the Net!
To save connection charges, you can create a schedule. In the
schedule you specify which Internet access, i.e. which Internet
Service Provider, should be used for each time of day and day
of the week. Thus you can always take advantage of the best
online rates automatically.
In the settings you can specify that an Internet program (such
as a web browser) be started automatically every time you
start FRITZ!web.
Use the WebWatch utility to monitor the quality of your Inter-
net connection and see the route taken by data packets from
your computer to an Internet server.
As long as FRITZ! is active, all TCP/IP connections from your
computer are routed through FRITZ!. If your computer is con-
nected to a Local Area Network (LAN), it may not be possible to
access LAN printers or servers via TCP/IP during this time. Af-
ter exiting FRITZ!web you can work with your LAN applications
as usual.
4.1 Your First Internet Connection
To dial into the Internet, first define a default Internet access.
The default connection should be the Internet Service Provider
(ISP) that you use most often.
The first time you start FRITZ!web, the “New Internet Connec-
tion” dialog appears automatically. Proceed as follows:
1. Choose from the list the Internet Service Provider (ISP)
for your default connection. After you have selected
your provider, you are prompted to enter the access in-
formation for your account.
Dial Up a Connection
FRITZ! – 4 FRITZ!web 23
The access information required is supplied by your In-
ternet Service Provider.
2. Follow the instructions on the screen and confirm your
input with “Finish”.
If you would like to set up additional Internet connections,
open the context menu and click “Manage Internet Connec-
tions / New Connection / New Schedule / New Internet Connec-
tion”.
Dial Up a Connection
Now you can start your web browser or other Internet client
program. The connection to the Internet is dialed automatical-
ly.
The Status Window
By default, FRITZ!web appears as a small status window with
no title bar:
A FRITZ!web connection is active, data is being transmitted
If you keep this status window visible on your desktop, it dis-
plays the data loads sent and received over the active Internet
connection.
The FRITZ! Commands
24 FRITZ! – 4 FRITZ!web
The FRITZ! Commands
FRITZ!web can be operated using the buttons in the window
and the context menu of the right mouse button.
As soon as you have started FRITZ!web, an icon also appears
in the system tray. Click this icon with either mouse button to
operate FRITZ!web.
The Connection LEDs
Along the right edge of the FRITZ!web window are four LED
symbols. Information on data compression and the connec-
tion status of both B channels is presented here. These sym-
bols are highlighted in colors that change during operation to
indicate the current status of the selected Internet connection.
For an explanation of each LED’s colors, please see the Online
Help.
4.2 FRITZ!web Features
FRITZ!web provides the following capabilities:
Automatic Idle Timeout
In the FRITZ!web settings you can specify how many seconds
the line is allowed to remain idle before the existing connec-
tion to the Internet is terminated automatically. An example:
You request a web page and view it in your browser. While you
read this page, no further data is requested over the Internet
connection. After the delay you have specified in the settings,
FRITZ!web hangs up the idle connection. After the delay you
have specified in the settings, FRITZ! hangs up the idle con-
nection to avoid incurring further charges. The connection is
restored automatically when you click a link to another page
or type in another URL. Thanks to FRITZ!web’s fast dial-up, you
will hardly notice that the connection is being restored.
During an online banking or chat session, you should turn off
the “Automatic idle timeout” (timer) feature in order to pre-
vent unintentional termination of the Internet connection dur-
ing the session.
Switching Internet Service Providers
FRITZ! – 4 FRITZ!web 25
The settings for the inactivity timeout can be defined for all
configured Internet connections, or special settings can be
configured for individual Internet connections.
If your Internet Service Provider charges a fee for each call,
then you should be careful not to set the timer delay for the
automatic idle timeout too low.
Switching Internet Service Providers
FRITZ!web allows you to define connections to any number of
Internet Service Providers. This means you can always select
the provider with the cheapest rates, or resort to a second pro-
vider when your regular provider’s access network is overload-
ed.
To switch to a different provider, just select the provider from
the context menu. The connection to the Internet is then set
up through the new Internet Service Provider.
Switch Automatically to the Most Economical
Internet Service Provider
To save connection charges, you can create a schedule for In-
ternet connections. In the schedule you specify which Internet
Service Provider should be used for each time of day and day
of the week. In this way you can always take advantage of the
best online rates automatically.
Setting Warning Thresholds
To keep track of your online costs, you can define threshold
values for time online and data capacity for each Internet Ser-
vice Provider. A message will notify you when these thresh-
olds have been reached. A red bar is also displayed in the
FRITZ!web window.
Faster Data Communications: Channel Bundling
26 FRITZ! – 4 FRITZ!web
Faster Data Communications: Channel Bundling
FRITZ!web allows you to increase the data transfer speed to
and from the Internet considerably by using both of the ISDN
line’s B channels for your Internet connection. You may either
click the “2-channel” button to activate the second B channel
manually, or allow FRITZ!web to activate the second channel
automatically.
Automatic channel bundling can be tailored to your individual
needs using the options on the “Channel Bundling” page in
the “Settings” dialog. These options allow you to specify the
data loads at which the second B channel is added to the
connection and dropped again.
Example: Entering the thresholds for channel bundling
When the average transmission rate on one B channel ex-
ceeds 80% in the above example, the second B channel will
be connected as well. As soon as less than 50% of the trans-
mission capacity of both B channels is used, the second
B channel is cleared automatically.
If you set the threshold for clearing the second B channel to
0%, both B channels will be cleared when the charge interval
has lapsed.
For more information, see the Online Help.
When the second B channel is active, you will incur double the
standard charges for the connection.
Automatically Starting an Application
You can set an Internet program to start automatically when-
ever the FRITZ!web program is started. The default browser or
any other program can be selected. This function can be set
up in the settings on the “Options” settings page.
The Journals
FRITZ! – 4 FRITZ!web 27
4.3 The Journals
In FRITZ! all connections and events are recorded in a log. The
logs can be accessed using the context menu of the right
mouse button. Select the command “Journal / Connections”,
for example, to see a list of the connections dialed to all Inter-
net Service Providers. Select “ Journal / Events” for information
about key program events, with the date and time they oc-
curred. Such information includes the time at which FRITZ!web
went on standby, and whether a connection was selected.
For more information, see the Online Help.
4.4 AVM WebWatch
You can start “AVM WebWatch” by selecting the correspond-
ing command in the FRITZ!web context menu. Then enter the
name of any Internet host and click “Start”.
The program sends ”ping” signals of various packet sizes to
the specified URL. The response times are displayed as curves
in two graphs. The blue curve represents the path from your
computer to your Internet Service Provider, while the orange
curve represents the entire path to the specified URL. To as-
sess the quality of your Internet connection, compare these
curves with the green curve showing a theoretically optimal
connection. The closer the measured results are to the opti-
mal curve, the better your Internet connection.
The optimal curve shows the response times during transmis-
sion without compression. If your measured curves are below
the optimal curve during transmission of larger packets, the
test data will be compressed for transmission.
The right side of the window lists the names of the routers that
forward your computer’s data packets through the Internet.
FRITZ!fax
28 FRITZ! – 5 FRITZ!fax
5FRITZ!fax
FRITZ!fax lets you use your PC to receive faxes, send faxes,
and poll fax servers. When you poll a fax server, you call a re-
mote fax machine using FRITZ!fax, but receive a fax over the
connection you dialed rather than sending one. Incoming
faxes can be forwarded by e-mail as attachments.
In order to send and receive faxes, FRITZ!fax must be started.
FRITZ!fax also includes a Journal in which all incoming and
outgoing faxes are recorded. The Journal allows you to view,
forward, print and archive your faxes.
5.1 Test Fax
Perform the following test to check the installation of
FRITZ!fax.
On the “Settings / ISDN / Incoming fax call acceptance”
specify that all incoming calls should be answered.
Dial the fax number configured for FRITZ!fax using a
telephone. If FRITZ!fax answers this call and you hear a
fax tone in your telephone handset, then FRITZ!fax is
ready to receive incoming faxes.
Reset the desired option under “Settings / ISDN / In-
coming fax call acceptance”.
Compose a short test fax and send it to your telephone
number. When your telephone rings, pick up the handset.
If you hear a fax tone in your telephone handset, then
FRITZ!fax is ready to transmit your outgoing faxes.
Send a Fax
FRITZ! – 5 FRITZ!fax 29
5.2 Send a Fax
You can write your faxes in any Windows application and
send them to FRITZ!fax using the print command.
Composing a Fax in Your Windows Application
1. Start the application you want to use to create a fax
document, such as Microsoft Word. Write the fax or
open the file to be sent as a fax.
2. Select the “Print” command in your application. In the
Print dialog, select “FRITZ!fax Printer” as the printer to
use. If you want to send a color fax, select “FRITZ!fax
Color Printer”.
Selecting the FRITZ!fax printer in Word
3. Depending on the application, you may be able to spec-
ify additional settings such as the number of copies or
the range to be printed. In Word’s Print dialog you may
also click the “Properties” button to set the fax resolu-
tion (98 or 196 dpi). Color faxes are always sent with a
resolution of 200 dpi.
Depending on the type of data, large fax files may re-
sult when sending color faxes. As a result, the fax trans-
mission takes longer. The FRITZ! Send window displays
the fax file size.
4. Set the desired options and confirm by clicking “OK”.
The FRITZ!fax Send Dialog
30 FRITZ! – 5 FRITZ!fax
The FRITZ!fax Send Dialog
Once you have confirmed the print job, the FRITZ!fax Send
window appears.
1. Enter the fax number of the recipient in the “Number”
field. Alternatively, select an entry from the “Name” list.
This list is an excerpt from the FRITZ! Address Book.
Send dialog
2. To send the fax to multiple recipients on the list, select
the desired entries in the list. The FRITZ!fax Journal lists
a separate entry for each addressee.
3. In the “Comment” field you may enter any text that de-
scribes the document being sent. This comment will ap-
pear later in the Fax Journal entry for this document. A
descriptive comment text will help you identify the doc-
ument in the FRITZ!fax Journal.
4. Click the “Preview” button to display the fax in
FRITZ!view. Thus you can check how the fax will arrive at
the recipient before sending it.
Sending
FRITZ! – 5 FRITZ!fax 31
5. If you want to provide a fax document to fax polling call-
ers, activate the option “Print to file”. See the section
“FRITZ!fax as a Fax Polling Server” on page 34 for more
information.
6. If you do not want to send the fax immediately, set the
transmission time using the “Options” button. Click
“Later” and enter the desired time. Note that your PC
must be turned on and FRITZ!fax loaded at the specified
time in order for the fax to be sent on schedule!
Sending
1. To start the fax transmission, click “OK” in the Send dia-
log.
2. If FRITZ!fax is not active, a message inquires whether it
should be started. If you do not start FRITZ!fax at this
time, the fax will be sent automatically the next time the
program is started. Then FRITZ!fax is automatically sent
to the specified number.
Because FRITZ!fax is installed in the operating system as a
printer, you can also send documents as faxes using other
printing methods that Windows offers, such as drag-and-drop,
or the “Send to” command in the context menu. For details,
please see the FRITZ!fax Online Help.
Canceling a Fax
To cancel the transmission of an outgoing fax, click the
“Cancel” button in the toolbar.
Disable Send Function
32 FRITZ! – 5 FRITZ!fax
Disable Send Function
Fax transmission can be disabled using a button in the tool
bar. Any pending fax jobs are saved with the status “Send-
ing” in the Journal and can be edited. They are processed as
soon as fax transmission is enabled again.
Verifying Fax Transmission in the Fax Journal
See the “Message” column of the Journal to determine
whether the fax transmission was successful.
For further information on the Fax Journal, please see the
section “Information in the FRITZ!fax Journal” on page 35,
and the Online Help.
Send a Fax Again
Use the “Repeat...” command to resend any fax from the
FRITZ!fax Journal.
Select the desired entry in the Journal, then the menu com-
mand “Entries / Repeat”. A dialog box appears in which you
can enter the new addressee’s number and any comment
you wish. A new entry is created in the Journal for the new fax
transmission.
Multiple faxes can be forwarded to one recipient in a single
step. Select the entries and then “Entries / Repeat”.
Forwarding Faxes as E-mail Attachments
FRITZ!fax can automatically forward incoming faxes by e-
mail. To do so, your PC must have a MAPI-compatible e-mail
program installed and an active Internet connection. On the
“Notifcation” page of the settings, specify the e-mail ad-
dress to which the incoming faxes are to be forwarded auto-
matically.
Receiving Faxes
FRITZ! – 5 FRITZ!fax 33
5.3 Receiving Faxes
Start by loading FRITZ!fax so that your PC is ready to answer
incoming fax calls.
Once a fax has arrived, an icon in the task bar appears
and/or the message “New Faxes Arrived!”. The method of
notification depends on the settings you specified on the
“Notification” settings page.
The new fax is designated in the FRITZ!fax Journal by a star.
Double-click the FRITZ!fax Journal entry to read the fax.
Restricted Fax Reception
To protect yourself from undesired faxes, call acceptance can
be restricted. In the “FRITZ!fax” settings you can specify
whether faxes without a number, or faxes without a sender
ID are to be accepted or rejected.
If you have activated the setting “Reject faxes without caller
ID”, then FRITZ!fax accepts incoming fax calls only if the call-
er's number is signaled by the CLIP feature. This generally
means that no faxes are accepted from analog telephone
lines, which ordinarily do not have the CLIP feature.
Fax Polling
34 FRITZ! – 5 FRITZ!fax
5.4 Fax Polling
In the fax polling procedure, FRITZ!fax signals the answering
fax machine to send it a document.
Please note that the caller bears the connection costs for fax
polling.
To start fax polling, select the “Start fax polling” button. A
Send window opens. Enter the fax polling number and con-
firm it with “OK”.
Example: Fax polling
FRITZ!fax as a Fax Polling Server
FRITZ!fax allows you to make fax documents (.sff files) avail-
able for polling. This feature is also called “fax on demand”.
When a remote user dials into your server with the fax poll-
ing function activated, a specified document on your system
is sent to the remote site. Multiple documents can be speci-
fied for polling by assigning each document its own Multiple
Subscriber Number (MSN) on your ISDN line.
How To Create Fax Documents
FRITZ! – 5 FRITZ!fax 35
How To Create Fax Documents
To create a fax document, proceed as follows:
1. Create a document in any Windows application, such as
Microsoft Word.
2. Select FRITZ!fax as the printer and print the document.
3. In the FRITZ!fax Send dialog (see page 30), activate the
option “Print to file” and click “OK”.
4. Specify a file name for the fax document and click the
“Save” button.
Now you can make the file available by selecting it in “Set-
tings / Fax Polling”.
5.5 Managing Faxes
FRITZ!fax lists all incoming and outgoing faxes in a Journal.
Comprehensive information about the fax actions are listed
here, and the faxes can be displayed, edited, forwarded or
printed.
Information in the FRITZ!fax Journal
All faxes that have been sent, received and polled are includ-
ed in the Journal. Even cancelled transmissions are docu-
mented here. The Journal contains detailed information
about each fax, including the date and time of transmission,
the number of the recipient, the number of pages, the cost of
transmission and the transmission status (for example,
“Sent”). Under “View / Columns” you can specify what infor-
mation is to be shown for each fax.
New faxes that have not been read yet are designated in the
FRITZ!fax Journal by a star.
In order to make the Journal more readable, you can display
the different categories of faxes in different colors and fonts.
Viewing Faxes
36 FRITZ! – 5 FRITZ!fax
Viewing Faxes
Select the desired fax in the Journal, then click the “View
fax” button in the toolbar. The selected fax is opened in the
fax viewer FRITZ!view.
In FRITZ!view you can page through the fax, rotate the fax,
zoom the fax display and edit the fax. Comprehensive
information about all commands is available in the
FRITZ!view Online Help.
Editing Fax Documents
Faxes you have received or sent out can be edited for
subsequent forwarding. In some cases you may wish to add
your comments to a document you have received before
sending it on, for example. To edit a fax, proceed as follows:
1. Make sure you have specified an application for editing
images in FRITZ!view. Select the menu command “File /
Settings”.
The program you specify must be able to reduce the im-
age size in order to produce a standard letter-sized fax
document.
2. Open the fax you want to edit by double-clicking the
corresponding Journal entry.
3. Double-click the fax in FRITZ!view. The fax is opened for
editing in the specified program.
4. Once you have made the desired changes, save the fax
as an image file.
5. Send the document using the “Print” command.
Saving Faxes
All faxes in the Journal are labeled with an internal file name
and saved in the folder specified under “Fax / Settings”. The
faxes are saved in the *.sff (sff = Standard Fax Format) by de-
fault.
Receiving Faxes
FRITZ! – 5 FRITZ!fax 37
Use the “Save fax as ...” command to save a fax under a spe-
cific file name in any folder. You may also convert the fax to
*.pcx or *.tif format for editing as an image file in other appli-
cations.
When saving a fax of several pages in PCX format, each page
may be saved in a separate file. To do so, select the option
“Separate pages” in the Save dialog. For instance, if you save a
file with three pages under the name IMPORTANT.PCX, the files
IMPORTANT0.PCX, IMPORTANT1.PCX and IMPORTANT2.PCX will
be generated.
Receiving Faxes
To make a large Journal more readable, you can archive
FRITZ!fax Journal entries.
First select the desired entries in the Journal and then select
the “Archive” command from the context menu. The selected
Journal entries are sent to an archive file in the *.dbf format.
Subsequent archiving simply adds more entries to this file
rather than replacing it.
Use the context menu to switch between display of the
FRITZ!fax Journal and display of the archive.
Printing Faxes
To print a fax, select the corresponding entry in the Journal
and then click the “Print fax” button. The fax is printed on
the active printer. To choose a different printer, select the
“Print” command in the “Entries” menu.
You can also configure FRITZ!fax to print out incoming faxes
on the Windows default printer immediately on reception. To
do so, activate the “Print at once” option on the “FRITZ!fax”
page in the FRITZ! Settings dialog.
Printing the Journal
Use the “Print Journal” command to print the FRITZ!fax Jour-
nal. The printout includes the current date and time as well
as the other information displayed in the FRITZ!fax Journal.
Printing Records of Fax Transmissions
38 FRITZ! – 5 FRITZ!fax
Printing Records of Fax Transmissions
With FRITZ!fax you have the option of printing out a record of
faxes sent and received. Select the corresponding fax in the
FRITZ!fax Journal. Select the “Print record” command in the
“Entries” menu.
The printed record consists of the first part of the fax docu-
ment itself and an information field containing the date and
time of the fax transmission, the number of the remote sta-
tion, and the duration of the connection.
Deleting Journal Entries
To delete all entries in the FRITZ!fax Journal, select the “Fax /
Delete Journal ” command.
To delete individual FRITZ!fax Journal entries, select them
and click the “Delete Journal Entry” button.
The journal database is packed automatically after entries
are deleted. You may also pack it manually by selecting the
“Pack” command in the “Journal” menu.
FRITZ!data
FRITZ! – 6 FRITZ!data 39
6FRITZ!data
FRITZ!data is a file manager for ISDN file transfer. Data are
transmitted over a direct ISDN connection. With FRITZ!data
you can send files from your computer or pick up files from a
remote computer without having to rely on an Internet ser-
vice. You can also access FTP servers during an active Inter-
net connection.
FRITZ!data is started in active mode. Everything is ready for a
connection to be established to the remote site immediately.
Once you have dialed up a connection to a remote computer,
you can perform such operations as transferring files, creat-
ing folders, and deleting files and folders.
FRITZ!data also can be run in Server Mode to make your com-
puter’s files available to remote callers. Secure and flexible
access protection mechanisms are an integral part of
FRITZ!data. By assigning your file transfer partners a user
name, password and access privileges and times, you can
restrict access to your computer for each caller individually. It
is also possible to identify callers by their Caller ID, trans-
ported over the ISDN D channel.
Read the section “Access Protection” from page 43 to learn
how to protect your computer from unauthorized access. De-
lete the Guest user entry to prevent access by callers without
a user name and password.
Your First Connection with FRITZ!data
40 FRITZ! – 6 FRITZ!data
6.1 Your First Connection with FRITZ!data
In order for you to dial up a connection to a remote system, it
must be running FRITZ!data or a compatible file transfer pro-
gram in Server Mode. Furthermore, if the remote system does
not allow Guest access without user name and password, you
must have a valid user name and password.
Dial
For test purposes you can establish a connection to the AVM
Data Call Center (ADC) in Berlin. The ADC provides driver files
for all AVM ISDN-Controllers, software updates, and informa-
tion on all AVM products.
1. Click the “Change Drive” button in the toolbar to select
the drive and folder on your computer in which you
want to receive the downloaded files.
2. Click the “Dial” button. A dialog appears with fields in
which you can enter information about the remote com-
puter to be dialed.
3. Enter the number of the AVM Data Call Center. This
number is contained in the FRITZ! Address Book. Take
over the number by double-clicking on it in the address
section and then selecting “OK”.
“Dial” dialog
Dial
FRITZ! – 6 FRITZ!data 41
You do not need a user name or password to connect to
the AVM Data Call Center. On other servers, however,
this information may be required since access is often
restricted to certain users (see the section “Access Pro-
tection” from page 43)
4. Select the transmission protocol. This selection should
be the same as the protocol used at the remote site.
The AVM Data Call Center uses the IDtrans protocol.
In order to set up a connection to a remote computer
with FRITZ!data, the same transfer protocol must be se-
lected on both computers.
5. For the IDtrans protocol, two more options can be acti-
vated: 2-channel transfer and data compression.
If you activate the “2-channel transfer” option, both
Bchannels of your ISDN line are used for file transfer.
This doubles the data transfer rate to 128 kbit/s.
When using 2-channel transfer, please remember that
your ISDN provider charges you for each B-channel
connection.
You may also select the internal data compression option
to accelerate data transfer. The data is then automatically
compressed for transmission over the ISDN connection.
Data compression is only advantageous if the files being
transferred have not already been compressed using ar-
chive utilities. The option is recommended for highly com-
pressible data such as image and text files.
6. If you activate the option “CAPI SoftCompression
X.75/V.42bis” in addition to FRITZ!data’s own compres-
sion function, data transfer rates can be increased signifi-
cantly, depending on the data type. The remote system
must also support V.42 data compression.
7. Click “OK” to confirm these entries and begin dialing.
When the connection has been established, the files and
folders of the AVM Data Call Center appear in the right half of
the window. The title bar of the window which has the focus
is highlighted.
File Transfer
42 FRITZ! – 6 FRITZ!data
“FRITZ!data” window, when connected
Now you can copy, move and delete files and folders.
File Transfer
Once you have successfully connected to the AVM Data Call
Center, you can practice using the file transfer operations. In
the ADC file list on the right, open the PUBLIC folder. This
folder on the ADC server was created especially for practice
and demonstration purposes, and contains a number of
sample files. Here you can experiment with creating and de-
leting folders and copying and moving files and folders.
No safety prompt appears when existing folders are replaced
in the course of such a transfer!
Files and folders deleted with FRITZ!data cannot be retrieved!
Access Protection
FRITZ! – 6 FRITZ!data 43
6.2 Access Protection
Before putting your computer in Server Mode, you should
regulate access to your data so that only certain trusted call-
ers are able to perform actions such as deleting folders. This
is the purpose of the access protection database. Callers
without access privileges are rejected.
In the Access Protection database you may assign each user
who is to access your computer a unique user name and
password, as well as individual access rights and times. Your
files are then safe from unauthorized users.
The Eurofile transfer protocol only allows you to grant users
rights to a single start folder, whereas the IDtrans protocol
allows you to accord users access to several folders. You
should therefore define one of these protocols as the prima-
ry protocol and organize the users’ access rights accordingly.
The database already contains an entry for Guest access:
this is an entry with the user name and password left blank.
If you do not want users to access your PC without providing
a name and password, then delete this entry.
For instructions on adding users, assigning them access rights
and times, and using the Caller ID for user authentication,
please see the Online Help.
Server Mode
44 FRITZ! – 6 FRITZ!data
6.3 Server Mode
In Server Mode your computer answers incoming calls from
remote computers and allows remote users to copy your
computer’s files or to transfer files to your disk drive. You can
monitor the operations initiated by the remote user in the
FRITZ!data window.
If a connection to any remote computer is active, it must be
cleared down before starting Server Mode. Then check the
following settings:
The file transfer protocol set here must match the proto-
col used by the file transfer software running on the re-
mote computer. The options are IDtrans and Eurofile.
Server Mode is not available for the FTP protocol.
Look at the status bar at the bottom of the “FRITZ!data
File Transfer” window to see which protocol is currently
active. To change the protocol, select the “Transfer Proto-
col” command in the “Data” menu. You also have the op-
tion of activating automatic protocol detection. Select
the “Detect protocol” option on the “ISDN” page of the
FRITZ!data settings. FRITZ!data then automatically de-
tects which protocol the remote site expects, and uses
the detected protocol for the current connection.
This option is only available with an AVM ISDN-Controller
in conjunction with the latest driver software.
Notify your users of the Multiple Subscriber Number
(MSN) at which FRITZ!data accepts incoming calls. This
is the MSN you set under “Call Acceptance” on the
“ISDN” settings page.
Define the access protection data for the users who are
to have access to your computer, and inform each caller
of the name and password you have assigned.
Starting and Ending Server Mode
Start and exit Server Mode by clicking the “Server Mode”
button in the toolbar.
FRITZ!fon
FRITZ! – 7 FRITZ!fon 45
7FRITZ!fon
FRITZ!fon turns your computer into an ISDN telephone com-
plete with an answering machine. Combined with a sound
card with full-duplex drivers and an appropriate voice in-
put/output device like a headset, you can make telephone
calls directly with your PC. SMS messages can also be sent
and received.
Or, simply use FRITZ!fon as a convenient answering machine.
Incoming calls are answered when the computer is turned on
and FRITZ!fon is loaded. You can define different profiles by
setting up individual message texts for various numbers,
callers or times of day.
FRITZ!fon must be started for you to accept incoming calls. If
you would like to use the answering machine, it must be ac-
tivated in FRITZ!fon.
FRITZ!fon can be used to call telephones connected to ISDN,
telephones in analog networks, mobile phones and other
PCs equipped with telephony software.
You do not have to enter a phone number if the party you are
calling is stored in the FRITZ! Address Book or in the Quick-
Dial list. The numbers of callers to FRITZ!fon are also dis-
played on your screen.
FRITZ!fon and FRITZ!fax use the same “Voice” service indica-
tor. If you use both modules at the same time, you must
assign them different MSNs so that incoming calls can be
routed correctly.
Making Phone Calls with FRITZ!fon
46 FRITZ! – 7 FRITZ!fon
7.1 Making Phone Calls with FRITZ!fon
FRITZ!fon allows you to use your PC as a telephone. You can
record phone numbers in a Quick-Dial list, select numbers to
call from your FRITZ! Address Book, and compose a dialing
list.
Testing the Sound Card
The first time the program is started, a test program starts
automatically to check whether the connected sound card is
working correctly. Speak into your microphone. If you can
hear yourself over the speakers or earphones, your sound
card is suitable for operation with FRITZ!fon. This test can al-
so be performed at any time by selecting the menu com-
mand “Fon / Test Sound Card”.
Make sure that the microphone and headset or the speakers
are connected to your sound card correctly. For more infor-
mation, see the manual of your sound card.
Using Several Sound Cards
FRITZ!fon can be used with any sound cards installed in a
computer. Specify which of your sound cards is to be used in
the settings on the “FRITZ!fon” page.
How to Make a Call
If you have already entered the telephone number you want
to call in the FRITZ! Address Book, click the “Address Book”
tab at the right in the FRITZ!fon window. A selection from the
Address Book appears containing all records which have an
entry in the “FRITZ!fon” field. Select a number by double-
clicking on it in the list. FRITZ!fon dials the number immedi-
ately.
Alternatively, enter the telephone number manually in the
line under “Number”. Click the “Dial” button to begin dial-
ing.
Quick-Dial Configuration
FRITZ! – 7 FRITZ!fon 47
The active connections are displayed in the “Connections”
panel:
Connection display
During dialing, the number being called is highlighted in yel-
low. During a connection the entry is highlighted in green,
and the information displayed includes the number dialed,
the name of the party called (if included in the FRITZ! Ad-
dress Book), the duration of the connection and the charges
accrued so far.
To end the conversation, click the “Clear” button.
Once the conversation has been concluded, the call is dis-
played in the lower section of the window, the Journal, along
with information about the number, duration and charges for
the call.
Quick-Dial Configuration
For numbers you call frequently you can set up a quick-dial
number.
Click the “Quick-Dial” tab in the right-hand section of the
window and proceed as follows:
1. Click with the right mouse button in the Quick-Dial pan-
el. Select the “New” command in the context menu.
2. Enter the name and number of the person you call fre-
quently.
3. Alternatively, select an entry from the FRITZ! Address
Book by clicking the “Address Book” button. The list
that appears shows all the Address Book entries which
include a telephone number.
4. Click “OK”.
Dialing List
48 FRITZ! – 7 FRITZ!fon
“Quick-dial” panel in the FRITZ!fon window
5. To dial a number in this list, simply double-click the de-
sired entry.
Dialing List
If you want to call several people one after another and be
sure you haven’t missed anyone, create a “dialing list”. Each
number you call successfully is then automatically dropped
from the list. The entry remains in the list if the line was busy
or the call was not answered.
To create a new entry in your dialing list, proceed as follows:
When calling numbers which are already stored in the
FRITZ! Address Book, click the “Address Book” tab at
right in the FRITZ!fon window. Add an entry to the Dial-
ing List by clicking on it with the right mouse button and
then selecting “Add to dialing list” in the context menu.
To include in the Dialing List individual numbers which
are not stored in the FRITZ! Address Book, click in the
“Dialing List” panel with the right mouse button. Select
the “New” command in the context menu. Enter the
name and the number of the person to be called. Con-
firm your entries by clicking “OK”.
To call a person in the dialing list, simply double-click the de-
sired entry.
Answering Calls
FRITZ! – 7 FRITZ!fon 49
Answering Calls
When you receive a call with FRITZ!fon, a signal tone notifies
you about the incoming call. At the same time, a message
box appears showing the number or name of the caller, if
available. If Caller ID is activated on the caller’s line,
FRITZ!fon displays the caller’s number.
To answer the call, click the “Answer” button. If you do not
want to accept the telephone call, click “Hang up”.
If you would like FRITZ!fon to ignore the call so that you can
pick it up on another telephone, select the “Ignore” button.
You can transfer the call to the answering machine if it is ac-
tive. Select “Answering Machine”.
7.2 Configuring the Answering Machine
Before FRITZ!fon can accept calls, certain information must
be provided, as for any answering machine. These include
such settings as the outgoing message played to callers and
the number of rings before the call is answered.
Before describing the settings, first an short explanation of
how to use profiles to program your answering machine flexi-
bly.
What Are Profiles?
There are two kinds of profiles for the answering machine:
answering profiles and schedules.
Answering Profiles
The answering profile defines the message texts and the sig-
nal tone for the answering machine. The profile also contains
settings such as the maximum recording time and the delay
before a call is answered.
Sequence for Configuring the Answering Machine
50 FRITZ! – 7 FRITZ!fon
Schedules
You must set up a schedule in order to use different answer-
ing profiles. This is where you define which profile is used
when. Up to four answering profiles can be used in one
schedule.
For instance, you can create one message for business hours
and save it as the “Business” profile. For calls outside of
business hours, you can select another message which is
then saved as the “Private” profile. Then you can create a
schedule to specify which set of messages is used at what
times.
Sequence for Configuring the Answering
Machine
To adjust your answering machine’s behavior as desired,
perform the following steps:
1. Select “Settings / Answering Machine”.
2. Define one or more answering profiles.
3. If desired, define a schedule.
4. On the “ISDN” settings page, select the profile to be
used by the answering machine. You may choose
whether one profile or schedule applies to all incoming
calls, or whether separate profiles and schedules are
used depending on which of your ISDN line’s Multiple
Subscriber Numbers (MSNs) the caller dialed.
Creating a Profile
FRITZ! – 7 FRITZ!fon 51
Creating a Profile
First create a profile.
1. To create a new profile, select “Settings / Answering
Machine / Answering profile”.
2. Click the “New entry” button.
3. In the “Name” field, enter a name for the new profile,
such as “Business”. Select the sound files to be played
to the caller. You may use the WAV files supplied with
FRITZ!, or record your own using a microphone connect-
ed to your sound card. Confirm your choices by clicking
“OK”.
Settings for the answering profile
4. Repeat these steps to create additional profiles.
To record incoming messages in optimum quality with
FRITZ!fon, the recommended audio format setting on the
“Sounds” page is “16000 Hz, 16 bits”.
Recording Your Own Sound Files
To create sound files for messages in the correct format with
FRITZ!fon, select the option “Record audio file” in the “Fon”
menu and follow the instructions on the screen. Then select
this file as the message to be used by clicking the “Answer-
ing profile” button on the “Answering Machine” settings
page.
Creating Schedules
52 FRITZ! – 7 FRITZ!fon
Creating Schedules
With the “Schedule” button on the “Answering Machine”
dialog page you can specify which answering profiles are ac-
tive on which days of the week and at what times of day.
1. To create a new schedule, click the “New entry” button.
To edit an existing profile, click “Edit entry”. The
“Schedule” dialog appears.
2. Select up to four answering profiles to be used in this
schedule in the list boxes labeled “Profile 1” to “Profile
4” at the bottom of the dialog.
3. Click in the time chart and drag the mouse with the left
button held to select a time block.
4. In the dialog that appears, choose an answering profile
for the selected time period.
5. Repeat steps 3 and 4 until profiles have been assigned
to all time periods and then finish the schedule by click-
ing “OK”.
The Online Help includes a detailed example of how to cre-
ate a schedule.
Activating the Answering Machine
FRITZ! – 7 FRITZ!fon 53
7.3 Activating the Answering Machine
A profile must be selected on the “Settings / ISDN” page in
order to activate the answering machine. If this is the case,
the answering machine can be activated by clicking the “An-
swer” button.
Test your answering machine settings by calling up FRITZ!fon
yourself. If you have selected different profiles and sched-
ules for your ISDN line’s various multiple subscriber num-
bers, then call each number. If you are running FRITZ!fax at
the same time, then send yourself a test fax to the number
assigned to the FRITZ!fax module to make sure that each
module is answering the calls intended for it.
Playing and Managing Messages
To listen to all new messages, click the “Play new messages”
button in the toolbar.
To listen to certain messages, select the desired entries in
the Journal and then select the “Play back message” com-
mand in the “Journal” menu.
Remote Playback
When you are not home to listen to your messages, use the
remote playback feature. Call FRITZ!fon from a touch-tone
telephone. After the beep, enter the code number for new
messages or for all messages on the telephone’s dialing key-
pad. Before you can use this feature, you must specify the
playback code numbers on the “Answering Machine” page in
the settings.
Convenient Functions in FRITZ!fon
54 FRITZ! – 7 FRITZ!fon
7.4 Convenient Functions in FRITZ!fon
With FRITZ!fon you can use all of the functions available on
your ISDN line. The graphic interface facilitates simple use
and management of these functions.
Call Forwarding
FRITZ!fon allows you to forward incoming calls. This can be
useful when you are temporarily at another workplace and
want to receive your calls there.
1. To activate call forwarding, open the FRITZ!fon settings
and click the “ISDN” page.
2. Click the “Call forwarding” button and then “New en-
try”.
3. The “Call Forwarding” window is opened. Enter here the
number for which FRITZ!fon accepts incoming calls.
4. In the “Forward to” field, enter the number at which you
want to take the incoming calls.
5. Finally, specify the condition under which calls should
be forwarded.
This feature can be used on the internal S
0
bus of a PBX only
if the PBX supports the ISDN supplementary service “Call
Forwarding” and conforms to the ISDN operator’s switching
protocol.
Pick Up Call from the Answering Machine
You can screen incoming calls by having FRITZ!fon take the
call first. When the answering machine has been activated
on the “Answering Machine” page and the option “Hear in-
coming messages” has been selected, you can screen in-
coming messages as they are recorded. For the answering
machine to pick up the call, wait until the answering ma-
chine becomes active or click the “Answer” button in the
FRITZ!fon message window.
Call Holding
FRITZ! – 7 FRITZ!fon 55
To pick up the call from the answering machine, click the
“Pick up” button in FRITZ!fon. The answering machine stops
recording and you can now talk with the caller.
Call Holding
FRITZ!fon also allows you to put a call on hold while you an-
swer or dial a second call, and to alternate between the ac-
tive connection and the one on hold.
These functions are activated using the “Hold” or “R” button
as follows:
A connection is currently active. Click the “Hold” button
to place it on hold. You can now talk with someone else
in the room with you; the person at the other end of the
connection cannot hear you.
A connection is currently active. Click “R”; the existing
connection is now on hold so that you can dial a second
call. When the second connection has been estab-
lished, you can click the “Hold” button to alternate be-
tween the two calls.
The LEDs indicate the status of each connection by the colors
yellow, green and orange.
Three-party Conference Calls
When one connection is active and another is on hold, you
can set up a three-party conference call. Rather than alter-
nating between the two callers, you can then talk to both of
them simultaneously, and they can talk to each other as
well. Click the “Three-party” button to start a three-party con-
ference call. The LEDs for both connections are now green;
both are active simultaneously.
Color Meaning
Yellow The connection is being set up or cleared down.
Green The connection is active.
Orange The connection is on hold.
Recording Calls
56 FRITZ! – 7 FRITZ!fon
You can end the three-party conference by terminating both
calls. You can do this in two ways:
Clear the connection by the usual method, using the
button to the left.
Put one of the parties on hold again, and end the other
connection.
Recording Calls
Once a connection has been established, the “Record call”
function is available. Click the “Record call” button to begin
recording the call. To stop recording, click the button again
or hang up the connection.
The recorded call is saved as the file FRITZFON.WAV, which is
replaced each time a call is recorded. If you want to keep the
file longer, you must rename it.
Suspend/Resume
A call can be parked at the S
0
bus in FRITZ!fon. An example:
Interrupt the call. The call is held on the line and you can
pick it up at another workplace or in another location.
For call suspension, what is known as a connection code is
required, an ID between 0 and 99 specified by the user. En-
ter this code in the “Suspended call ID” field on the “ISDN”
page.
Select the “Suspend call” command in the “Fon” menu to
suspend this call. To resume the call at another telephone,
enter the caller ID defined in FRITZ!fon. See the telephone's
manual for instructions.
Please note that the “Suspend” and “Resume” functions are
only available when FRITZ!fon and the other terminal device
are connected to the same point-to-multipoint ISDN line.
Send SMS
FRITZ! – 7 FRITZ!fon 57
Send SMS
With FRITZ!fon you can send and receive SMS messages via
an SMS center. The recipient can be selected from the FRITZ!
Address Book or by hand. In addition to entering the mes-
sages manually, you also have the option of importing texts
from txt files.
Proceed as follows to send an SMS:
1. Select “Fon / Send SMS”. The “Send SMS” dialog ap-
pears.
2. In the “Send SMS” window, enter the number or select
a number from the Address Book.
3. Enter the message or insert a text from a txt file using
the “Load saved message” command.
4. Close the dialog by clicking “OK”.
Receiving SMS Messages
To receive SMS messages as text using FRITZ!fon, your line
must be registered with the given SMS center.
Forwarding Messages as E-mail Attachments
Incoming voice messages recorded by the answering ma-
chine and SMS text messages received by FRITZ!fon can be
automatically forwarded to an e-mail address. To do so, your
PC must have a MAPI-compatible e-mail program installed
and an active Internet connection. On the “Answering Ma-
chine” page of the settings, specify the e-mail address to
which the incoming messages are to be forwarded automati-
cally.
The Journal
58 FRITZ! – 7 FRITZ!fon
7.5 The Journal
The FRITZ!fon Journal lists all incoming and outgoing calls,
SMS messages, and voice messages on the answering ma-
chine. The following information is listed for each entry: The
various kinds of FRITZ!fon Journal entries are labeled with
corresponding icons. In order to make larger Journals more
readable, you can display the different categories of entries
in different colors and fonts.
Archiving Calls
To make a large FRITZ!fon Journal more readable, you can ar-
chive Journal entries.
Select the desired entries in the FRITZ!fon Journal and select
the “Archive...” command from the context menu. The select-
ed entries are sent to an archive file in the *.dbf format.
Subsequent archiving adds more entries to this archive file
rather than replacing it.
Use the context menu to switch between display of the
FRITZ!fon Journal and display of the archive.
For more information about the Journal, see the Online Help.
Delete Messages
To delete individual calls from the Journal, select the corre-
sponding entries and select “Journal / Delete”. After you
have deleted a number of files from the Journal, you should
pack the message database by selecting the corresponding
command in the “Journal” menu.
Notes
You can create a file for notes about a telephone or SMS con-
tact in the FRITZ! Address Book. To do so, you must have an
Address Book entry for your contact. If no address book entry
exists for the party you are calling, create an entry for this
party first. To open the Notes file, select the desired entry in
the FRITZ!fon Journal and select the “Notes” command in the
context menu.
Address Book
FRITZ! – 8 Address Book 59
8 Address Book
Frequently required numbers and other connection parame-
ters for the FRITZ!data, FRITZ!fax and FRITZ!fon can be en-
tered and stored in the FRITZ! Address Book. All Address
Book entries are then available in these modules and can be
dialed by a simple double-click.
You may also compile several different Address Books, or
use existing Outlook 2000/98 address books and dBase da-
tabase files with FRITZ!. Please see the instructions in the
section “Creating and Using Multiple Address Books” from
page 61.
8.1 Adding a New Entry
AVM's address is included in the Address Book upon instal-
lation of FRITZ!. To enter additional numbers, proceed as fol-
lows:
Open the Address Book by selecting it from either the FRITZ!
program group or one of the program modules. Click the
“New Record” button in the Address Book toolbar to create a
new record.
In the “Address” section, enter general information about
the remote site. Assign an unambiguous name for the user
entry under “Description”. This field is displayed along with
the ISDN number in the list that appears when you click
“Address Book” when dialing from the individual FRITZ!
modules.
Enter the phone, mobile phone and fax numbers of the re-
mote site in the “FRITZ!fon” and “FRITZ!fax” fields. For
FRITZ!data, enter the number or the FTP address, the corre-
sponding transmission protocol and, if necessary, the user
ID and password for access to the remote site.
You can create a note for each record if you wish.
Enter the e-mail and Internet addresses in the “Internet” sec-
tion.
Managing Address Book Entries
60 FRITZ! – 8 Address Book
Save the new entry by clicking the “Save record” button or
“Save and insert new record” button.
The record is saved automatically if the corresponding op-
tion is selected on the “Options” page in the Address Book
settings.
Address Book entries often differ only in one or two fields:
for example, different people at the same company have
separate extensions. In such cases it is convenient to edit a
copy of an existing record rather than entering the duplicate
information again. Click the “Copy Record” button in the
toolbar to create a new copy of the current record. Enter a
new description, change the desired fields and save the new
record.
For detailed information on the individual fields in an Ad-
dress Book entry, please see the Online Help.
8.2 Managing Address Book Entries
The four navigation buttons in the toolbar make it easy to
browse back and forth in the Address Book, or to jump to the
first or last entry.
Finding a Record
Use the find function to search the Address Book for any in-
formation desired. You can search for specific text strings or
even for numbers.
Select the first record in the list. Click the “Find” button. A
window opens. Enter here the string to be searched for. You
can search for words or numbers. The first record which con-
tains the string is selected in the list.
Select “Find Next” to continue searching for matching
records in the list.
Deleting a Record
FRITZ! – 8 Address Book 61
Deleting a Record
Records are deleted in two steps. First a record is marked for
deletion; then, in a separate operation, any records marked
are actually erased from the database. Click the “Delete
Record” button in the toolbar to mark a record for deletion.
Click the button again to deselect the delete marker. The se-
lected entries will not actually be deleted from the Address
Book until you the next time you pack the address book. Se-
lect “File / Pack”.
8.3 Creating and Using Multiple Address
Books
To create a number of address books for different purposes,
such as one for personal correspondents and another for
business contacts, proceed as follows:
1. Select “Database / New Database”.
2. In the “File name” field, enter the desired name for the
new address book, for instance, “PRIVATE.DBF”.
3. Click “Open”.
4. The new Address Book is opened and you can now cre-
ate new user entries.
When you click the Address Book button in any FRITZ! mod-
ule, the list that appears is that address book file which was
opened last. To change the current database, start the FRITZ!
Address Book and select “File / Open”.
Instead of the default FRITZ! Address Book, you may also use
your own database (in dBase IV format) or addresses from
“Outlook”.
To switch Address Books in the FRITZ!fax module, select “Op-
tions” in the send window and then the desired address book
in the “Options” window. In FRITZ!fon you can switch address
books using “Settings / Address Books”.
If you want to use your own database in the Address Book, it
must contain certain fields with defined field names and
lengths. For more information about the required database
structure, see the Online Help.
Information, Updates and Support
62 FRITZ! – 9 Information, Updates and Support
9 Information, Updates and
Support
AVM provides numerous sources of information to assist you
if any questions or problems arise. Whether this information
is located in manuals, updates or support–here you will find
the important assistance you require.
In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack for
your operating system. The current service pack can be ob-
tained directly from Microsoft.
9.1 Information Sources
Information about all components of FRITZ! is available here:
Documentation
FRITZ! includes comprehensive documentation in various
formats:
Readme about the FRITZ! program in the “FRITZ!” pro-
gram group: The Readme file contains current informa-
tion which was not yet available at the time the manual
was printed.
Help files for the AVM system drivers: If you install an AVM
system driver, such as the CAPI Port Driver, a shortcut to
the corresponding Help file is created on your desktop.
The Help files can also be found in the folders SOFTWARE\
CAPIPORT\CAPIPORT.<OPERATING SYSTEM> on the CD.
Help for FRITZ!: In all FRITZ! modules you can open the
detailed Online Help by pressing “F1” or clicking the
Help button.
The FRITZ! manual: A PDF version of the manual is includ-
ed in the FRITZ! package in the SOFTWARE folder on the
CD. If you need to install the Acrobat Reader to read the
PDF file, you can do so using the installation program in-
cluded in the SOFTWARE\INFO folder on the CD.
Updates
FRITZ! – 9 Information, Updates and Support 63
Internet
AVM provides comprehensive information in the Internet. En-
ter the following address:
www.avm.de/en
The “Products” category provides detailed information about
all AVM products as well as announcements of new products
and product versions.
9.2 Updates
New drivers and software updates for your FRITZ! are avail-
able for downloading free of charge from AVM's Internet site
or the AVM Data Call Center (ADC).
Internet
To download updates from the Internet, please enter the fol-
lowing URL:
www.avm.de/en/download
The AVM FTP server can also be used to download current
software drivers. The download area of the FTP server can be
accessed by clicking the “FTP Server” link or entering the fol-
lowing address:
www.avm.de/ftp
AVM Data Call Center (ADC)
All the programs and drivers available on AVM’s Internet site
can also be downloaded from the AVM Data Call Center (ADC).
Dial the AVM Data Call Center using Connect32 or FRITZ!data
(IDtrans or FTP protocol) at:
+49 (0)30 / 39 98 43 00
For faster file transfer, enable the options “2-channel trans-
fer” and “data compression”.
Assistance from AVM Support
64 FRITZ! – 9 Information, Updates and Support
9.3 Assistance from AVM Support
Please use the information sources described above before
contacting the support.
For direct assistance, AVM Support is available to provide
help when problems arise during installation and your first
steps in operating FRITZ!.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in resolving your prob-
lem. You will receive an e-mail or a fax.
Should problems establishing connections arise, please try
to establish a test connection to the AVM Data Call Center
(ADC) before contacting Support. Please see the instructions
in the section “Your First Connection with FRITZ!data” from
page 40. Since the ADC receives a great number of calls,
please try several times if the line is busy. In the case of an
error, write down the exact wording of the error message.
Support requires this information to rectify the error.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the support request form at:
http://www.avm.de/en/service/support/
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach FRITZ! Support at the fax number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
An e-mail address or fax number at which you can be
reached.
Personal data like your name and address.
The Product Identification Code which is printed on the
back of the CD case. Support staff will always check this
number to ensure that you are a registered user.
Assistance from AVM Support
FRITZ! – 9 Information, Updates and Support 65
Which operating system are you using (e.g., Windows
XP?)
Which D-channel protocol is being used?
Is your ISDN-Controller operating on a PBX line?
At what step of the installation or in which FRITZ! appli-
cation does an error message appear? What is the exact
wording of the message?
Once you have put together all of this information, please fax
them to AVM Support. Our support team will do everything it
can to assist you in resolving the problem.
66 FRITZ! – Index
Index
0 - 9
2-channel operation, FRITZ!web 26
2-channel transfer, FRITZ!data 41
A
access protection database, FRITZ!data
editing 43
Address Book
adding an entry 59
managing entries 60
alternating between calls 55
answering machine 49
answering profile 49
application data 10
archiving calls 58
archiving faxes 37
automatic disconnect
timeout 24
AVM Data Call Center (ADC) 63
AVM Support 62
C
call
deleting 58
forwarding 54
call by call 16
call forwarding 54
calls
playback 53
calls, archiving 58
cancel, fax transmission 31
channel bundling 26
colors
FRITZ!fon 55
conference calls 55
connection
connection LEDs 24
your first Internet connection 22
connection LEDs, FRITZ!web 24
creating a profile 51
creating fax documents 35
creating schedules 52
D
default connection 22
default Internet connection 22
dialing list, FRITZ!fon 48
E
e-mail address 59
e-mail forwarding
FRITZ!fax 32
FRITZ!fon 57
F
fax
editing 36
polling 34
print record 38
printing 37
receiving 33
sending 31
file transfer 42
first installation 8
FRITZ!data
your first connection 40
FRITZ!fax
as fax polling server 34
FRITZ!menu 10
FTP access, FRITZ!data 39
G
guest access, FRITZ!data 43
FRITZ! – Index 67
I
incoming call acceptance 15
information 62
installation
configuration during 8
FRITZ! 8
simple 8
the next steps 11
Internet address 59
Internet connection 22
J
Journal
FRITZ!fax 35
FRITZ!fon 58
FRITZ!web 27
L
legal notes 2
M
minimum length of external numbers 9
modules
Address Book 59
FRITZ!data 39
FRITZ!fax 28
FRITZ!fon 45
FRITZ!web 22
MSN 9
Multiple Subscriber Number
all modules 15
FRITZ!fax 9
N
notes, FRITZ!fon 58
O
outside line access 9
P
pack 58
package contents 7
PBX
working at 9
, 14
PCX format 37
prerequisites for installing FRITZ! 7
print record, FRITZ!fax 38
Product Identification Code 64
profiles 49
Q
quick guide
Address Book 21
FRITZ!data 18
FRITZ!fax 17
FRITZ!fon 19
FRITZ!web 16
quick-dial, FRITZ!fon 47
R
receiving faxes 37
receiving SMS messages 20
re-installing 12
restricted fax reception 33
S
save, FRITZ!fax 36
saving faxes 36
schedule 50
send command, FRITZ!fax 32
send dialog, FRITZ!fax 30
send SMS 20
, 57
Server Mode 44
starting 44
starting an Internet program automatical-
ly, FRITZ!web 26
starting installation 8
status window, FRITZ!web 23
support 62
, 64
switching Internet Service Providers,
FRITZweb 25
68 FRITZ! – Index
T
taskbar, FRITZ!web 24
telephone calls, FRITZ!fon 46
test connection, FRITZ!data 40
test program, FRITZ!fon 46
testing the sound card 46
testing, FRITZ!fax 28
three-party conference calls 55
threshold values, FRITZ!web 25
timeout, FRITZ!web 24
transfer protocol, FRITZ!data
active mode 41
Server Mode 44
U
undesired faxes 33
updates 63
W
WebWatch 27
… 5 …


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