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Zo helpen wij u
74 FRITZ! – 10 Tips & trucs
10.3 Zo helpen wij u
Voor directe ondersteuning biedt AVM de FRITZ!-support, die
u in probleemsituaties bij de installatie en de eerste stappen
met de communicatiesoftware FRITZ! helpt. U bereikt de sup-
port via internet of per fax.
Als u problemen hebt bij verbindingen met communicatie-
adressen, probeer dan a.u.b. voordat u belt, bij de support
een testverbinding met het AVM Data Call Center tot stand te
brengen. Lees daarvoor de instructie in het hoofdstuk
„FRITZ!data“. Omdat het ADC vaak gekozen wordt, gelieve u
het meermalen te proberen. Noteer in geval van een fout de
exacte foutmelding. De support heeft deze informatie nodig
om de fout te verhelpen.
Support via het internet
U kunt een support-aanvraag via de internetpagina’s van
AVM verzenden. Gebruik daarvoor het support-formulier
onder „www.avm.de/en“ (rubriek „Service“).
Vul het formulier in en stuur het via de knop „Verzenden“
naar de AVM-support.
Support per fax
Indien nodig, kunt u FRITZ!-Support ook per fax op het vol-
gende telefoonnummer bereiken:
+49 (0)30 / 39 97 62 66
Uw fax moet de volgende informatie bevatten:
l E-mail adres of faxnummer waarop u bereikbaar bent.
l Persoonlijke gegevens als naam en adres.
l Product Identification Code, die zich op de achterzijde
van de CD-hoes bevindt. De Support-medewerkers con-
troleren dit nummer in elk geval.
l Welk besturingssysteem gebruikt u (bijvoorbeeld
Windows 98 of Windows XP)
l Welk D-kanaal-protocol wordt gebruikt (DSS1 )?
74


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