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Support
Überblick
Das Support-Team unterstützt Sie bei allen Problemen mit Ihren
FRITZ!-Produkten.
Vorbereitungen
Halten Sie folgende Gerätedaten bereit:
Modell
Seriennummer
FRITZ!OS-Version
Land
Internetanbieter
Informationen zu Betriebssystem, Netzwerk (LAN oder WLAN),
gegebenenfalls Fehlermeldung
Anleitung: Support per E‑Mail
1. Öffnen Sie auf Ihrem Computer, Tablet oder Smartphone einen
Internetbrowser.
2. Geben Sie folgende Adresse ein: https://www.avm.de/service
3. Wählen Sie im Bereich „Service“ das FRITZ!Box-Modell aus, zu
dem Sie Unterstützung benötigen.
4. Geben Sie im Suchfeld der Wissensdatenbank ein Stichwort ein
oder wählen Sie eine FAQ (häufig gestellte Frage) aus.
5. Wenn Sie weitere Hilfe benötigen, klicken Sie auf „Zum Support
formular“.
6. Füllen Sie das Formular aus und klicken Sie auf „Supportan-
frage abschicken“.
Unser Support-Team wird Ihnen innerhalb eines Werktags per
E‑Mail antworten.
Störungen
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
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AVM FRITZ Box 5491 Quick start guide - English, German, French, Italian, Spanish - 2 pages


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