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Unterstützung durch den Support
64 BlueFRITZ! AP-DSL – 8 Informationen, Updates und Support
Support per Telefon
Falls erforderlich können Sie den Support unter der folgen-
den Rufnummer erreichen:
+ 49/ (0) 30/39 00 45 22
Bitte halten Sie dazu Ihren „Product Identification Code“ be-
reit, der sich auf der Rückseite der CD-Hülle befindet. Das
Support-Team fragt diese Nummer in jedem Fall ab.
Bereiten Sie folgende Informationen für Ihren Berater vor:
z Welches Betriebssystem verwenden Sie (zum Beispiel
Windows XP oder Windows 98)?
z An welcher Stelle der Installation oder in welcher FRITZ!-
Anwendung erscheint eine Fehlermeldung? Wie lautet
die Meldung genau?
z Mit welcher Software haben Sie Probleme? Wie lautet
die genaue Fehlermeldung?
z Nennen Sie die Version des verwendeten CAPI-Treibers.
Sie finden die Versionsangabe im Programm
ADSLWatch auf der Registerkarte „Übersicht“ (CAPI-Trei-
ber).
Wenn Sie diese Informationen zusammengestellt haben,
können Sie den Support anrufen. Wir hoffen, das Support-
Team wird Ihnen bei der Lösung Ihres Problems zufriedens-
tellend helfen.
BlueFRITZ! AP-DSL.book Seite 64 Donnerstag, 30. Oktober 2003 3:47 15
64


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