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Here are some useful tips to help you to diagnose and rectify common sources of
trouble.
Problem Cause Solution
Control panel
screen does not
operate
Check power source
Power failure
Reset the RCD plug / Check if the wiring system is adapted to
the power of the pump unit.
Call for service if it does not reset
SPA pump does not
heat properly
Temperature set is too low Set to a higher temperature
Filter Cartridge is dirty Clean or Replace the cartridge (see chapter 5.2)
Too low water level Fill water to minimum water level
Heating element defective Call for service
Bubble massage
system does not
work
Pump is overheating Cut off the power and wait until the pump has cooled.
Auto shut-down feature (30min) is
activated Press the bubble button to reactivate
Malfunction of the pump unit Call for service if it does not reset
Water ltration does
not work
Filter Cartridge is dirty Clean or Replace the cartridge (see chapter 5.2)
Inlet and outlet blocked Clean the inlet and outlet
Air inside the pump Fill water to minimum water level
Malfunction of the pump unit Call for service if it does not reset
Pump leakage
Adaptor seal improperly Replace the seal in the right position
Water leakage from pump body Check the pump body, call for service
Spa pool leakage Spa pool is torn or punctured Use provided repair kit (see chapter 5.4)
Water is not clean
Insufcient ltering time Increase the ltering time
Filter Cartridge is dirty Clean or Replace the cartridge (see chapter 5.2)
Pool lled water quality Change the pool water completely
Improper water treatment Refer to the chemical manufacturer’s instructions
CHG FIL
After 150 cumulative hours of ltration operations, an audible alarm will sound and the LCD display will
show the characters CHG, followed by FIL, to remind you to change or clean the lter. You can hold
the ltering button 5 seconds to turn off the buzzing. The ltering system will turn off, you can press the
button to active the ltering system again.
6. TROUBLE SHOOTING
6.1. Troubleshooting
14


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