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15-601074 Issue 12b (07 February 2010)IP Office
System Features: Answering Calls
9.4 Call Waiting
If you are already on another call, a Call Waiting tone tells you when another call has arrived. If you hear the Call Waiting
tone:
1.To put the present caller on hold, press Hold.
2.Press the Call Appearance button (of the alerting call) and then press Hold again to connect to the alerting
call.
To turn call waiting on, dial *15. To turn it off, dial *16.
9.5 Call Forwarding
Your calls can be forwarded to another extension or an external number when:
· You are away from your desk (on no answer).
· Your extension is busy (on all Call Appearance keys).
· You are away from the office (e.g. when you are on holiday).
The following options are available for call forwarding:
· To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).
· To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial
*02.
· To switch Forward On Busy On, dial *03. To switch it off, dial *04.
· To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
· To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward
Unconditional only.
· To Cancel All Forwarding, dial *00.
Note
· Cancelling all forwarding will also cancel any Follow Me you have set.
· Your system administrator may have configured a forwarding number on your behalf. If so, by using the star code
from your extension, you can over-ride the configured number. Forwarding on No Answer is not effective if you
are using voicemail.
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