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Avaya 4690 ip conference phone Manual

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Basic Troubleshooting Chart
Issue 2.0 February 2006
21
Basic Troubleshooting Chart
The following troubleshooting items can help solve the most common problems
with the 4690 IP Conference Telephone. If the symptoms you are experiencing are
not in this table, consult your system administrator for a solution.
Problem/Symptom Suggested Solution
Phone does not activate after
connecting it the first time
Unless your system administrator has
initialized your telephone, you might
experience a delay of several minutes
before your phone becomes operational.
Upon plug-in, your telephone immediately
starts downloading its operational software,
its IP address, and any special features
programmed by your system administrator.
Report any delay of more than ten minutes
to your system administrator.
Phone does not activate after a
power interruption
Allow a few minutes for reinitialization after
unplugging, turning off the phone, server
problems, or other power interruption
causes.
Phone worked earlier but does
not currently appear to work
Contact your system administrator.
Display shows an
error/informational message
Most messages involve server/phone
interaction. If you cannot resolve the
problem based on the message received,
contact your system administrator.
Characters do not appear on the
Display screen
See Phone does not activate after a power
interruption above.
■ Check all lines into the phone to ensure
that it is properly connected.
■ Check the power source to ensure that
your telephone is receiving power.
If these suggested solutions do not resolve
the problem, reset or power cycle the
phone with your system administrator's
assistance.
Audio quality is poor, specifically,
you hear an echo, static, sudden
silences (gaps in speech),
clipped or garbled speech
Various network problems might be
causing the problem.
Contact your LAN Administrator with as
complete a description of the problem as
possible.
… 21 …


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