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Troubleshooting
If you have problems in operating your device, please check the points below before sending it to service
center.
Cannot power on / off
y The battery may be exhausted. Please recharge the battery.
The display is going black after some time
y Adjust the Light time, in the settings menu
Files cannot be downloaded
y Check if the driver is installed correctly in the computer. Available on www.autovision.nl
y Check the connection between the device and PC.
No sound from the headphone
y Please ensure the volume is not 0, and the connection of headphone is no problem.
y Check if the format of music file is supported by the device.
The words of LCD display abnormality
y Please ensure you select the correct language.
The buttons do not work
y Press the reset hole at the back, with metal pin to re-initialize the system of the device.
Can’t read, download eBooks
y Check DRM and authorization, see page 8.
y Is it the right e-Book format? Must be PDF, e-Pub, TXT
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