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Operators Manual 39
A FRESH APPROACH TO VENDING
Section 10 - Error Messages and Simple Problem Solving
10.1 Error Messages
The table below lists the error messages that may be encountered and, where applicable, offers the
operator solutions for curing them.
Safety First! Should the solution given not cure the problem, or the fault requires the
assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT
YOURSELF. Contact your machine supplier for assistance.
Section 10 - Error Messages and Simple Problem Solving
Error Message Cause Solution
Co-Ex® Clean
Recommended
Co-Ex® brewer has not been
routinely cleaned
Perform a tablet clean (button
10) using the service keypad
at earliest opportunity
Co-Ex® Clean
Required
The cleaning routine has not
been followed & the Co-Ex®
brewer disabled
Perform a tablet clean (button
10) using the service keypad
immediately
Co-Ex® Setup
Required
Co-Ex® brewer has not been
setup
Call an engineer, Freshbrew
and B2C drinks cannot be
dispensed
Out Of Cups
Please Insert Mug
Cup stacks empty
SureVend™ has detected an
error with the cup drop unit
Refill cup stacks with correct
size and type of cup
Check the CDU, if error
remains call engineer
Please Remove Cup
A cup or mug has been left in
the vend area
Remove the cup or mug to
cancel the error
Sorry Out of Service
Mug Sensor Error Fault with mug sensor
Switch off the power and call
an engineer
No IO Comm Communications fault
Brewer Not Homed
Brewer has not returned to its
home position
Brewer Jam Brewer mechanism faulty
Head Not Homed
Dispense head has not
returned to its home position
Head Not Extended
Dispense head has not moved
to its extended position
No Monetary Device
The monetary device is not
connected or has been
configured incorrectly
Invalid Temperature
The temperature device is
disconnected or faulty
Water Tank Leak The dispence valve is leaking
43


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