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Austroflamm Ruby Manual

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Operating manual Ruby EN 20 | Warranty and guarantee
69
20 Warranty and guarantee
1.Warranty statement
For your AUSTROFLAMM pellet stove, we guarantee the flawless performance of the body for six
years, and of all other steel and cast iron components for two years from the date of first sale.
Steel and cast-iron parts and electrical and electronic components that manifest material- and or pro-
cessing defects during the guarantee period (warranty case) will be replaced for new parts provided
that the warranty case has been asserted to the best of the holder’s knowledge within the statutory
warranty period. Functional problems with electronic accessories (e.g. WLAN BOX, SmartSpot) shall
only justify a warranty claim for the particular accessory.
Our warranty only covers the free delivery of the new parts: work- and travel times are not recorded.
2.Exceptions
We do not provide a guarantee on wear parts (e.g. Keramott, seals and grate or combustion cavity, ig-
nition cartridge, temperature sensor, flange bearing), surface coatings, varnish, glass and ceramics. In
the case of such defects no warranty case has occurred .
When heating up, during operation and when cooling down, your pellet stove may produce some
noise (crackling, soft clicking). This is caused by the various materials expanding and contracting under
the influence of temperature in your pellet stove. Noise of this kind does not constitute a warranty
claim and do not constitute a warranty claim.
The territorial scope of validity of our guarantee covers Austria and Germany. In all other countries,
separate conditions of the importer apply to the respective country.
No warranty case occurs if your Austroflamm pellet stove is not located within the territorial scope of
validity, which does not change if it is transported or dispatched by Austroflamm.”
3.Requirements
A warranty case shall only then be replaceable if your Austroflamm pellet stove has been operated,
maintained, installed and commissioned by a specialist authorized by Austroflamm, all in compliance
with the user handbook. For the replaceability of the warranty case the start-up log must be received
by Austroflamm within one month at the latest of the initial commissioning. In order to make a claim on
the warranty, repairs to your pellet stove insert must only be carried out by a service engineer author-
ized by Austroflamm.
The warranty claim is asserted with the invoice and serial number with the Austroflamm specialist
dealer via whom the purchase was made. An unjustified warranty claim will be charged back to you.
Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x
annually in order to GUARANTEE THE WARRANTY!
4.Guarantee
This guarantee does not affect your statutory warranty rights towards us. Should your Austroflamm pel-
let stove already be defective at the point of handover, you can always connect us within the frame-
work of the statutory warrant regardless of whether there is a warranty claim or the guarantee is
claimed.
… 69 …


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